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View Full Version : Vantage customer service


Slava
08-25-2007, 01:22 AM
I just wonder, am I the only person who thinks this company's customer service blows? About 9 out of 10 e mails I sent them went unanswered, not to mention no one ever answers the phone. All I've been trying to do is get a replacement pallet.... for months now. Is this typical of racquet manufacturers or is this "company" really a dude making racquets in his mom's basement? I think I am done with them, for what they charge for their "custom" frames I honestly expect better communication.

feyya
08-25-2007, 07:17 AM
his moms basement....lol

Duzza
08-25-2007, 07:22 AM
I can agree that they are extremely slow to return emails, but calling was not a problem for me. What times(UK) are you calling?

Slava
08-25-2007, 10:19 AM
I was calling them during business hours for sure. Paul did get back to me after reading the post. I like the racquets a lot, actually. It's just when your e mail chronically do not get returned it can be frustrating.

Jonnyf
08-26-2007, 01:00 PM
I was calling them during business hours for sure. Paul did get back to me after reading the post. I like the racquets a lot, actually. It's just when your e mail chronically do not get returned it can be frustrating.

I think that Paul was away for a few weeks recently.