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View Full Version : got a problem


califsurferboy33
09-20-2007, 04:31 PM
if one item in my cart (not a demo racket) is on back order, will that mean it will hold up every item in my cart from shipping till it arrives, or will it ship serparetly when it comes.

TW Staff
09-21-2007, 05:55 AM
Your order will wait for all items to be in-stock before shipping. However, if you contact our customer service dept., they can have all in-stock items ship right away, and have the rest backordered.
http://www.tennis-warehouse.com/custservice/

Spencer, TW.

califsurferboy33
09-21-2007, 10:53 AM
will they charge me shipping once or twice if i have the items shipped separetly? thanks

TW Staff
09-21-2007, 12:10 PM
You will not be charged a 2nd shipping fee. Back ordered items are sent free of charge.

Jason, TW

califsurferboy33
09-21-2007, 04:45 PM
thanks ya guys!