PDA

View Full Version : Stop misrepresenting the shipping method!!


shintan17
10-27-2007, 12:21 PM
Ok, I know there was a thread about this in the past, but I will let my frustration out here anyway. The USPS Priority mail should take only 3-4 BUSINESS DAYS TO anywhere in the US. Yes, it is not guaranteed, but 95% of time the package will reach to you within 4 days. It doesn't matter where the package comes from, or where you live, except probably Hawaii, and Alaska. Last two times when I placed an order, I figured the PRIORITY MAIL would be faster since the UPS ground takes 5 business days, and you know what, the first time took about 5-6 days, and the second time, as I am still waiting for the package...5 SOLID business days already, and still no delivery. And last time when I got the package, there was no USPS or Priority Mail signs on the package at all. I figured it was sent by regular Air Percel post because I know the fact THE PRIORITY MAIL SHOULDN'T TAKE NO MORE THAN 3-4 BUSINESS DAYS. I am a powerseller on e.b.a.y, and I've been using the USPS service for more than 6-7 years, and probably only had one or two problems (longer than 4 days). That's in 7 YEARS.

STOP MISREPRESENTING THE SHIPPING METHOD, PLEASE.

LafayetteHitter
10-27-2007, 12:48 PM
Do what I do. Drink one less Red Bull during the week and splurge for the 2nd day air UPS for 7.95. Can't beat it.

tennismaster888
10-27-2007, 05:28 PM
Do what I do. Drink one less Red Bull during the week and splurge for the 2nd day air UPS for 7.95. Can't beat it.

haha thats a good strategy but i hate red bull...that stuffs nasty

hjminard
10-27-2007, 05:29 PM
LafayetteHitter makes an excellent point, but I will say on shintan's behalf that USPS Priority Mail has worked quite well when I've used it (me shipping, not receiving) ... generally 2-3 days for anywhere in CONUS. Recently shipped a racquet from Michigan to California and it took 2 days. In my small sample, I have never had a Priority Mail package take longer than 3 days.

BreakPoint
10-27-2007, 07:45 PM
For some reason, Priority Mail seems to take longer from TW than from where I live. UPS Ground takes only one day to reach me from TW, but Priority Mail can take up to a full week. Don't know why as I'm not that far from SLO. Perhaps the post office in SLO is just really slow (no pun intended)? ;)

shintan17
10-27-2007, 08:53 PM
Yep, it's not even the legit priority mail. If you check the USPS website, the priority mail is stated that it should take anywere between 3-4 business days. I got a reponse from the TW saying anywhere between 2-14 days. WTH is that? Even the Priority Mail INTERNATIONAL doesn't take more than 14 days to anywhere in the WORLD. You gotta be kidding.

D-man
10-27-2007, 09:10 PM
STOP MISREPRESENTING THE SHIPPING METHOD, PLEASE.

I heartily concur. I've never seen anything like it anywhere on any website business ever. An eay seller would receive negative feedback for doing that.

shintan17
10-27-2007, 09:28 PM
I heartily concur. I've never seen anything like it anywhere on any website business ever. An eay seller would receive negative feedback for doing that.

Yep, I totally agree with you. The reponse from the TW is just useless. They don't give a s**t at all. The real PM is very reliable and quick (even from Maryland to CA, usually takes 3 business days, and sometimes 4). I know it because I have sent over thousands of packages, and only probably two were delayed. That's it..TWO FREAKING TIMES in 7 years.

Instead of putting it as "PRIORITY MAIL", do it as "AIR PERCEL POST" or whatever. When it comes to the PM, 99% of people think the package will get to you within 3-4 business days, and IT IS STATED IN THE USPS WEBSITE FOR A GOD'S SAKE!! NOT FREAKING 2-14 ? FOURTEEN? ARE YOU KIDDING!!??????

BreakPoint
10-27-2007, 11:00 PM
FWIW, my packages arrived from TW in Priority Mail packaging. They just took longer than I expected them to.

nn
10-27-2007, 11:52 PM
one thing is for sure priority mail from TW takes longer compare to item sent from New Jersey or NY.. if you send same day it won't take more than 2 days to reach in CA

PROTENNIS63
10-28-2007, 05:31 AM
Priority Mail can be quick at times but USPS are unreliable as well.

TW Staff
10-28-2007, 08:38 AM
The response from the TW is just useless. They don't give a s**t at all.

You make a thread on a Saturday and expect an immediate response? In order to give you a 100% correct answer, I'll need to consult our shipping department....which I can do on Monday.

BTW, we do offer UPS ground for $5.95 and 2nd day Air for $7.95.

Thanks for your patience.

Spencer, TW.

NoBadMojo
10-28-2007, 09:33 AM
You may wish to consider that the day the package leaves TW is what makes the packages take longer to arrive. I dont know what TW's shipping promise is, but pretty sure they dont guarantee same day shipping or even next day shipping?

Priority Mail is consistently solid I have found..pretty much no more than 3 days anywhere in the lower 48 even if going cross country

shintan17
10-28-2007, 10:44 AM
I don't know, but I just think they are not doing good enough job to clarify why the PM is taking so much longer than usual. If at least there was an explanation to it when you choosing the shipping method, that would help MANY MANY unsatified customers. It's so easy to put it up there, but the TW just doesn't do it. I didn't even know that the UPS pick up the PM packages and they have to go through some other shipping routes before actually carrying them over to the USPS (Just found out about this yesterday). Why would they make things more complicated by going through two DIFFERENT shipping carriers. OF COURSE, THAT WOULD DELAY THE SHIPMENTS...ISN'T IT A COMMON SENSE?

I just don't understand it AT ALL.

LafayetteHitter
10-28-2007, 10:54 AM
I have always been under the impression that TW offers USPS as a last resort for people that just absolutely does not want to use UPS. UPS service provides constant up the minute tracking and a delivery date is posted at all times on the tracking info. It clearly states when ordering that the USPS service is 2 days to 2 weeks. I have shipped a ton of stuff via Priority mail and even though about 95 percent of the time it's there in 2-3 days I have had a package not arrive even after 2 weeks. The one I had that took a couple weeks actually arrived at it's destination post office in 2 days but one of the clerks put it on a shelf and it just sat there until the guy went and threatened to blow the place up if they didn't give him an answer at which time they looked around and said "oh wait it's right here, wow". Moral of the story, stick with brown they won't make you frown.

LafayetteHitter
10-28-2007, 10:56 AM
As an addendum to my last post, I was just curious so I put up and order for one leather grip,
UPS is 5.95
Priority mail is 6.00
At that rate I would save my self the potential stress of waiting and not knowing and go with UPS, and still have 5 cents left over to go to the country store and get a blowpop.

shintan17
10-28-2007, 11:34 AM
As an addendum to my last post, I was just curious so I put up and order for one leather grip,
UPS is 5.95
Priority mail is 6.00
At that rate I would save my self the potential stress of waiting and not knowing and go with UPS, and still have 5 cents left over to go to the country store and get a blowpop.

Like I previously posted, the most frustrating thing is...this is not a real PM. The TW should state why it would take as long as 14 days which is absolutely abnormal for a normal PM delivery time. This is not a legit PM. It's a piece of JUNK, I don't even know the USPS treats the packages as a PM. There is no way in the World the package should take up to 14 days using the regular PM, of course there are always exceptions, but that is less than 2%. I've always hated the UPS because they always leave the packages in front of door or apartment when you are not home, and they are GONE sometimes. Happens to me before. I have had a lot more bad experience using the UPS than the USPS. However, at the TW, it's completely reversal.

LafayetteHitter
10-28-2007, 11:45 AM
To avoid that problem with UPS you can request that they must get a signature. Priority mail doesn't actually have to be in a PM box or even have a PM label actually as long as the postage receipt on box is marked Priority mail. Was it marked as such?

shintan17
10-28-2007, 12:24 PM
To avoid that problem with UPS you can request that they must get a signature. Priority mail doesn't actually have to be in a PM box or even have a PM label actually as long as the postage receipt on box is marked Priority mail. Was it marked as such?

Let me check it this time. The package was sent on Monday and still no delivery. It better gets here on Monday.

LafayetteHitter
10-28-2007, 06:10 PM
It should printed on the label with the cost of shipment. If it's Parcel post it would say so as well.

BreakPoint
10-28-2007, 07:22 PM
You may wish to consider that the day the package leaves TW is what makes the packages take longer to arrive. I dont know what TW's shipping promise is, but pretty sure they dont guarantee same day shipping or even next day shipping?

Actually, they do. For all orders of in stock items, if the order is placed before 11:00am PST, the order is shipped out on the SAME DAY. For orders received after 11:00am PST, the order is shipped out the next day.

This has always been my experience and TW has been very consistent with this and has never failed me in getting orders shipped out. Even when I ordered 2 racquets along with other stuff at exactly 11:00am, they had both racquets strung up to my specs, packaged, and ready to be shipped by 12:30pm the SAME DAY. That's amazingly fast, as if there were no other orders to be processed before I placed my order, which I highly doubt. Simply amazing and very impressive indeed. They must have guys that can string lightening fast. :D

Azzurri
10-28-2007, 07:34 PM
As an addendum to my last post, I was just curious so I put up and order for one leather grip,
UPS is 5.95
Priority mail is 6.00
At that rate I would save my self the potential stress of waiting and not knowing and go with UPS, and still have 5 cents left over to go to the country store and get a blowpop.

wait...you can get a blow pop for a nickel? What State are you in? Its 10 cents for the little one and 25 cents for the big blow pop. I live in PA. Maybe we could work out a trade...string for some blow pops. Lets use Fed Ex though.:p

LafayetteHitter
10-28-2007, 07:41 PM
Yea there is a little country store gas station on a nearby highway with blow pops for a nickel on the counter. They sell all that candy people from the 60's and 70's grew up with as well. They also sell some really good tasting cajun food for very cheap. 2 hot dogs for $1.00 and Boudin is really good there as well. Although most people probably don't even know what Boudin is...lol
I can't eat any of that stuff though.

pmata814
10-28-2007, 08:05 PM
Ok, I know there was a thread about this in the past, but I will let my frustration out here anyway. The USPS Priority mail should take only 3-4 BUSINESS DAYS TO anywhere in the US. Yes, it is not guaranteed, but 95% of time the package will reach to you within 4 days. It doesn't matter where the package comes from, or where you live, except probably Hawaii, and Alaska. Last two times when I placed an order, I figured the PRIORITY MAIL would be faster since the UPS ground takes 5 business days, and you know what, the first time took about 5-6 days, and the second time, as I am still waiting for the package...5 SOLID business days already, and still no delivery. And last time when I got the package, there was no USPS or Priority Mail signs on the package at all. I figured it was sent by regular Air Percel post because I know the fact THE PRIORITY MAIL SHOULDN'T TAKE NO MORE THAN 3-4 BUSINESS DAYS. I am a powerseller on e.b.a.y, and I've been using the USPS service for more than 6-7 years, and probably only had one or two problems (longer than 4 days). That's in 7 YEARS.

STOP MISREPRESENTING THE SHIPPING METHOD, PLEASE.

I'm glad somebody brought this up. I was left scratching my head the first time I ordered via priority mail. I always used UPS, but after having some very impressive delivery times with racquets I traded/purchased (I sent one from Texas to Florida that got there in 2 days!) I decided to have my strings shipped from TW via Priority Mail. It took 8 business days! Ever since then I just pay the extra $2 for UPS 2-day. Much happier now :D But it's still odd how Priority Mail could take so long.

shintan17
10-29-2007, 05:43 PM
Still no delivery as of today. This is RIDICULOUS.

netplay
10-29-2007, 08:37 PM
my local Post Office says that Priority must have more than just the receipt that says priority. They usually put Priority tape or stickers on it if it does not come in a flat rate box.

We'll find out what happens when I order some balls from TW later this week.

!Tym
10-29-2007, 10:37 PM
It took a week and a half for me to receive a small package from TW via their priority mail method...and this was within the same STATE!

How 'bout them apples, lol. Yes, I totally concur. TW needs to either stop doing this UPS to USPS route or whatever it is they're doing as it totally defies ALL expectations of what is acceptable delivery time.

Swissv2
10-29-2007, 11:12 PM
Perhaps you would better off be talking to USPS for the mailing issue than TW because if TW sent the item out on time with the appropriate postage amount from their warehouse and the items takes longer in transit to arrive at the destination - how would TW be at fault for the physical transfer?

I have been a client of TW for a long time, and every time I went USPS, my item(s) arrive in 3 days. Every time I have ordered from TW via another method, my item(s) arrive in the same or less time.

D-man
10-29-2007, 11:20 PM
Perhaps you would better off be talking to USPS for the mailing issue than TW because if TW sent the item out on time with the appropriate postage amount from their warehouse and the items takes longer in transit to arrive at the destination - how would TW be at fault for the physical transfer?

I have been a client of TW for a long time, and every time I went USPS, my item(s) arrive in 3 days. Every time I have ordered from TW via another method, my item(s) arrive in the same or less time.
TW has straight up admitted that they do not directly mail the packages Priority.

I spoke with our shipping analyst, and I'll try to pass on what he explained to me... Recently, we started having UPS pick up our Priority Mail packages. They transport the packages to the destination city/town Post Office, who then delivers to the customer. We chose this for a few reasons; Priority Mail service was unreliable and no tracking is available. We hope to implement tracking (to the destination city Post Office) soon. With this change, it is no longer necessary to package products in Priority Mail labeled envelopes.

We hope this improves the delivery time and reliability of Priority Mail, as a shipping option. If not, we'll probably go back to the old system.

Don

This is annoying for several reasons.

1) Anyone who has used Priority a lot does not care about tracking, because they know how good Priority is. Tracking is not a big deal.

2) Nothing is wrong with Priority. It is not broken or unreliable, and incidents have been more rare for me than UPS (which misdirected my package over three times, all the while "tracking" the misdirection for my convenience).

3) It is mislabeled shipping that TW has already acknowledged and received complaints about and done nothing.

4) Again, Priority is not the complaint. The complaint is, it's not Priority.

Azzurri
10-30-2007, 05:28 AM
Yea there is a little country store gas station on a nearby highway with blow pops for a nickel on the counter. They sell all that candy people from the 60's and 70's grew up with as well. They also sell some really good tasting cajun food for very cheap. 2 hot dogs for $1.00 and Boudin is really good there as well. Although most people probably don't even know what Boudin is...lol
I can't eat any of that stuff though.

LA...do people love the Mannings?

Have you ever tried a hot dog with peanut butter and banana? Try it..really good (Sabrett hot dog is a must).

Azzurri
10-30-2007, 05:33 AM
TW has straight up admitted that they do not directly mail the packages Priority.



This is annoying for several reasons.

1) Anyone who has used Priority a lot does not care about tracking, because they know how good Priority is. Tracking is not a big deal.

2) Nothing is wrong with Priority. It is not broken or unreliable, and incidents have been more rare for me than UPS (which misdirected my package over three times, all the while "tracking" the misdirection for my convenience).

3) It is mislabeled shipping that TW has already acknowledged and received complaints about and done nothing.

4) Again, Priority is not the complaint. The complaint is, it's not Priority.

I have to agree. I have used PM at leat 150 times (buying/selling)...USPS has never lost a package. I just ask for deliv conf # to make sure it was sent.

hjminard
10-30-2007, 06:52 AM
This is annoying for several reasons.

1) Anyone who has used Priority a lot does not care about tracking, because they know how good Priority is. Tracking is not a big deal.

2) Nothing is wrong with Priority. It is not broken or unreliable, and incidents have been more rare for me than UPS (which misdirected my package over three times, all the while "tracking" the misdirection for my convenience).

3) It is mislabeled shipping that TW has already acknowledged and received complaints about and done nothing.

4) Again, Priority is not the complaint. The complaint is, it's not Priority.

Well stated - I concur.

TW Staff
10-30-2007, 11:24 AM
We're really not trying to mis-represent this option of shipping. The USPS is the least used option from our customers, however, we do keep it as an option for the few that do use it. Let me state for the record that it is stated delivery can take up to 14 days. Priority Mail is a USPS term, not a TW term.

Spencer, TW.

shintan17
10-30-2007, 12:09 PM
We're really not trying to mis-represent this option of shipping. The USPS is the least used option from our customers, however, we do keep it as an option for the few that do use it. Let me state for the record that it is stated delivery can take up to 14 days. Priority Mail is a USPS term, not a TW term.

Spencer, TW.

Why don't you guys just let the USPS pick up your packages, so they ACTUALLY go through the LEGIT PRIORITY MAIL mailing process instead of whatever the junk you guys are using, having the UPS picks up the USPS packages? Like EVERYONE on this thread said, the REAL PRIORITY MAIL should NEVER or I should say less than 1% of packages take more than 4 business days.

The USPS term? The USPS CLEARLY states the PM should take only 3-4 BUSINESS DAYS to anywhere in the continental U.S in their web.

hjminard
10-30-2007, 12:46 PM
We're really not trying to mis-represent this option of shipping. The USPS is the least used option from our customers, however, we do keep it as an option for the few that do use it. Let me state for the record that it is stated delivery can take up to 14 days. Priority Mail is a USPS term, not a TW term.

Spencer, TW.

Spencer ... thanks for taking the time to address this issue.

The problem folks (not me - I've mostly used your 2nd day air UPS) are having is that you're identifying this service as Priority Mail when it's clearly not (if the previous information attributed to "TW Staff - Don" is accurate).

If it's routed through UPS then it's obviously not handled in the usual USPS Priority Mail system. I seriously doubt that UPS is giving much priority to the handling of a competitor's shipment. Really it sounds like this method is UPS Ground shipping with extra logistics (transfer to Post Office for end delivery).

I assume your intent is to offer USPS service for those who have post office boxes or rural addresses to which UPS does not deliver ... which is a nice alternative.

However, if the package is not labelled Priority Mail ... is not picked up by or delivered to the Postal Service ... and is not handled and shipped by the Postal Service until reaching its final delivery destination ... then it is not "Priority Mail" by any definition and should not be identified as such.

seacard
10-30-2007, 01:47 PM
Spencer ... thanks for taking the time to address this issue.

The problem folks (not me - I've mostly used your 2nd day air UPS) are having is that you're identifying this service as Priority Mail when it's clearly not (if the previous information attributed to "TW Staff - Don" is accurate).

If it's routed through UPS then it's obviously not handled in the usual USPS Priority Mail system. I seriously doubt that UPS is giving much priority to the handling of a competitor's shipment. Really it sounds like this method is UPS Ground shipping with extra logistics (transfer to Post Office for end delivery).

I assume your intent is to offer USPS service for those who have post office boxes or rural addresses to which UPS does not deliver ... which is a nice alternative.

However, if the package is not labelled Priority Mail ... is not picked up by or delivered to the Postal Service ... and is not handled and shipped by the Postal Service until reaching its final delivery destination ... then it is not "Priority Mail" by any definition and should not be identified as such.

Just wanted to agree with everything that others have sent. Packages sent via Priority Mail almost never take more than 2 days, even across the country, although it does take 3 sometimes from Seattle to New York.

TW is not using Priority Mail, but charges Priority Mail prices.

shintan17
10-30-2007, 04:46 PM
Ok, I just got the package today. It doesn't say "PRIORITY MAIL" on any part of the package including all the labels, so this is not a PRIORITY MAIL. Therefore, the TW is misrepresenting the shipping method. Am I right? Or the package doesn't need to have any kind of the PM signs at all?

TennisandMusic
10-30-2007, 05:55 PM
Ok, I just got the package today. It doesn't say "PRIORITY MAIL" on any part of the package including all the labels, so this is not a PRIORITY MAIL. Therefore, the TW is misrepresenting the shipping method. Am I right? Or the package doesn't need to have any kind of the PM signs at all?

Priority mail definitely is labeled as such. TW is not using priority mail, I've tried it and it took a week whereas UPS takes a day. It really is false advertising, or perhaps worse. Bait and switch? It really needs to be changed.

shintan17
10-30-2007, 07:11 PM
I was just thinking...For the UPS to pick all of the packages including the USPS PRIORITY MAIL (which is not), it is more convenient for the TW to have one shipping carrier instead of two.

All the TW has to do is to let the USPS pick up the packages daily (and those will go through the right PM shipping routes which is 3-4 business days), and they can't even do that....unbelivable.

shintan17
10-30-2007, 07:13 PM
You make a thread on a Saturday and expect an immediate response? In order to give you a 100% correct answer, I'll need to consult our shipping department....which I can do on Monday.

BTW, we do offer UPS ground for $5.95 and 2nd day Air for $7.95.

Thanks for your patience.

Spencer, TW.

I wasn't talking about the thread. I already sent you guys an email, and got a response which was completely useless. That's what I meant.

BreakPoint
10-30-2007, 07:37 PM
Or the package doesn't need to have any kind of the PM signs at all?
I don't think you need to use Priority Mail packaging nor labels to send a package via Priority Mail. You just need to pay for it and it should be indicated on the postage. You can use a plain brown box and send it using Priority Mail.

Pr0DiGy
10-30-2007, 08:06 PM
Just sent my Prince t-10s back in the original shoe box via Priority Mail on the 24th. Got the tracking for a little extra. Package missent on the 26th, misrouted. 30th, still missent, Prince hasn't gotten my shoes.

Sent the shoes in their original box. No priority mail labelling on a Prince shoe box as far as I know.

shintan17
10-30-2007, 09:00 PM
I don't think you need to use Priority Mail packaging nor labels to send a package via Priority Mail. You just need to pay for it and it should be indicated on the postage. You can use a plain brown box and send it using Priority Mail.

The thing is...it doesn't even say anything about the PM on the postage. How weird is it? So, how the heck the USPS would know the package actually needs to go through the PM mailing route. I am assuming it takes 2-3 days for the UPS just to transfer the packages to the USPS because there is no way the legit USPS PM takes more than 4 business days..in most cases in 2-3 business days even from coast to coast, except probably during the christimas time.

shintan17
10-30-2007, 09:03 PM
Just sent my Prince t-10s back in the original shoe box via Priority Mail on the 24th. Got the tracking for a little extra. Package missent on the 26th, misrouted. 30th, still missent, Prince hasn't gotten my shoes.

Sent the shoes in their original box. No priority mail labelling on a Prince shoe box as far as I know.

You are very unlucky...from my 7 years of experiences being a powerseller on e.b.a.y....it only happened once. I still remember I sent the large package to the guy in Seattle, but for some reason, it took almost TWO MONTHS to get there from Maryland... LOL...I felt sorry for the guy, but he was happy to get it after all..so everything was good. That was the only bad experience I had with the PM out of..more than 1000 I would say. so the chances are...not even 0.1%...if you do the math.

BreakPoint
10-30-2007, 11:37 PM
The thing is...it doesn't even say anything about the PM on the postage. How weird is it? So, how the heck the USPS would know the package actually needs to go through the PM mailing route. I am assuming it takes 2-3 days for the UPS just to transfer the packages to the USPS because there is no way the legit USPS PM takes more than 4 business days..in most cases in 2-3 business days even from coast to coast, except probably during the christimas time.
Well, the TW case is different because they are bypassing the USPS network and having UPS deliver the package from TW to post office B so there's no need to have Priority Mail indicated on either the packaging nor the postage. Priority Mail just insures that the package is transported efficiently between post office A and post office B. Once it gets to post office B, it's just up to the local postmaster to deliver your package to your house, and he's going to do that on a daily basis anyway regardless of what's on the packaging or postage.

TW Staff
10-31-2007, 06:36 AM
I was just thinking...For the UPS to pick all of the packages including the USPS PRIORITY MAIL (which is not), it is more convenient for the TW to have one shipping carrier instead of two.

All the TW has to do is to let the USPS pick up the packages daily (and those will go through the right PM shipping routes which is 3-4 business days), and they can't even do that....unbelivable.

It's really not quite as simple as that. However, in light of the overall picture, we are currently in discussion of possible alternatives to save any confusion/misrepresentation when it comes to USPS shipments.

We thank everyone for their constructive input on this and appreciate your patience on the matter.

Spencer, TW.

ximian
11-18-2007, 07:07 PM
So is there any update / resolution to this matter?

inwoodnyc
11-22-2007, 07:40 PM
I don't think you need to use Priority Mail packaging nor labels to send a package via Priority Mail. You just need to pay for it and it should be indicated on the postage. You can use a plain brown box and send it using Priority Mail.

Actually, you have to put Priority Mail stickers on the box if you're not using USPS provided boxes with Priority Mail already printed on it. I know this because I ship out 20+ packages each day for my cousin...he's a power seller on e b @ y. I've shipped items on Saturday and customer had it by Monday on many occasions. I've shipped many items to Europe and they usually receive in 6-7 days, tops. USPS Priority Mail should not take no more than 3-4 days in Continental US, period!

sunshineCK
07-16-2009, 02:25 PM
This thread is 2 years old but the problem is still there- ordered some grips and other small stuff from TW and chose Priority Mail because I wouldn't be home when UPS came, and the price was practically the same....

I was expecting 3 days, took a full week instead. There was a priority mail seal on my package (what the post office usually uses to signify a PM package), but it was covered up by another white sticker. Don't use this shipping method from TW if you're expecting the "real" priority mail service from USPS, which takes 2-3 days guaranteed.

some6uy008
07-16-2009, 02:56 PM
Problem solved, Use UPS or UPS 2nd day for quicker delivery. As for me, being located 3hrs from SLO, almost all my packages, regardless of method, from TW is overnight.

chinadoll724
07-16-2009, 03:21 PM
Problem solved, Use UPS or UPS 2nd day for quicker delivery. As for me, being located 3hrs from SLO, almost all my packages, regardless of method, from TW is overnight.

That might solve the problem for those who know about the situation, but most Tennis Warehouse customers don't read this forum and wouldn't until they tried after they try to order something using USPS.

jonaron
08-01-2009, 01:33 PM
I am on my 11th day now of waiting for a few packs of strings. Ordered Priority cuz it is ALWAYS faster than UPS to my location from anywhere. I am going to ask TW for a refund if the box is not marked as priority mail,since it is a clear misrepresentation of services. Otherwise TW is great! They should really consider getting rid of the word Priority. Misrepresenting what you bill for is a serious breach of trust in any business.

fed_the_savior
08-01-2009, 04:52 PM
I am on my 11th day now of waiting for a few packs of strings. Ordered Priority cuz it is ALWAYS faster than UPS to my location from anywhere. I am going to ask TW for a refund if the box is not marked as priority mail,since it is a clear misrepresentation of services. Otherwise TW is great! They should really consider getting rid of the word Priority. Misrepresenting what you bill for is a serious breach of trust in any business.

They don't simply ship Priority. They ship it one way and it gets re-shipped another. Of course this is slow!

Bud
08-01-2009, 06:44 PM
They don't simply ship Priority. They ship it one way and it gets re-shipped another. Of course this is slow!

What do you mean?

fed_the_savior
08-01-2009, 08:02 PM
What do you mean?

Please refer to this quote by Don, the owner of TW

I spoke with our shipping analyst, and I'll try to pass on what he explained to me... Recently, we started having UPS pick up our Priority Mail packages. They transport the packages to the destination city/town Post Office, who then delivers to the customer. We chose this for a few reasons; Priority Mail service was unreliable and no tracking is available. We hope to implement tracking (to the destination city Post Office) soon. With this change, it is no longer necessary to package products in Priority Mail labeled envelopes.

We hope this improves the delivery time and reliability of Priority Mail, as a shipping option. If not, we'll probably go back to the old system.

Don

UPS picks up the USPS packages, and transports them to the correct city's Post Office. From there, they are shipped out by Priority. This means instead of shipping something directly by Priority we have:

UPS picks up USPS packages
UPS delivers them to the local Post Office
Then the packages are re-shipped out by normal Priority USPS delivery

This means the packages are in reality shipped twice, with most likely a waiting time in between. You could say it's half UPS and half USPS, but that's bound to produce delays. Get it yet?

AG100
08-02-2009, 12:00 AM
Please explain to an international customer like me, that doesn't have to worry about customs tax's ect. Why I have to pay $46 for three day international shipping for only two frames, and because I order on a Friday, my package doesn't move over the weekend, and the 3 days starts on the next Monday. Then on top of that. I will be charged an extra $10 by the local shipping company to cover "their" costs for a product that from the point of purchase will take atleast 5-6 days?

TW over charges, and falsely advertises its shipping prices...

I have sent up to 3 frames from where I live to California, and it only costs me roughly between $25-$30 for 3-4 day EMS tracked mail.. $46+$10 for the same thing is a beat up, and a rip off...

fed_the_savior
08-02-2009, 01:50 AM
Please explain to an international customer like me...

The price of international shipping is an entirely different topic than misrepresenting local shipping. Please start a new thread for your topic, as this will only serve to obscure the original objection.

AG100
08-02-2009, 02:02 AM
Why.. It seems they obviously need to address all shipping issues..

The fact that I have been ordering from them for years, and have made complaints regarding the shipping all that time. And the fact that nothing has been done, only suggests that they have no desire to sort this out and organize their shipping system properly..

fed_the_savior
08-02-2009, 02:14 AM
Why.. It seems they obviously need to address all shipping issues..

The fact that I have been ordering from them for years, and have made complaints regarding the shipping all that time. And the fact that nothing has been done, only suggests that they have no desire to sort this out and organize their shipping system properly..

I'm not saying it's not a legitimate complaint, I'm saying each complaint should be in a separate category. If someone wants to complain about return shipping or insurance, we shouldn't have them all bundled into one thread, it's confusing.

AG100
08-02-2009, 04:50 AM
Only if you are easily confused...

cork_screw
08-02-2009, 06:40 AM
Hey chill out. I'm sure it takes them a day or two to process. You expect it in 3-4 and it took them 5-6. An extra day really caused you to act like an irrational child? Life ain't perfect, who are you federer, do you need your stuff at a certain time all the time? Life isn't perfect, when you get a little older and experience more "imperfections" in life, you'll realize to mature a bit, stop whining and just deal with them. This isn't a work deadline, so it should be such a big deal. Chill out, they do a good job they quote what the post office quotes and the post office is far from being perfect and considering the large operation they manage I'm surprised they don't eff more things up.

AG100
08-02-2009, 02:46 PM
Hey chill out. I'm sure it takes them a day or two to process. You expect it in 3-4 and it took them 5-6. An extra day really caused you to act like an irrational child? Life ain't perfect, who are you federer, do you need your stuff at a certain time all the time? Life isn't perfect, when you get a little older and experience more "imperfections" in life, you'll realize to mature a bit, stop whining and just deal with them. This isn't a work deadline, so it should be such a big deal. Chill out, they do a good job they quote what the post office quotes and the post office is far from being perfect and considering the large operation they manage I'm surprised they don't eff more things up.

Ok, I have highlighted the main parts of your post and I will answer them one by one ok..

1. I don't have a problem with processing. Not my complaint, and not my reason for being upset. In this day and age, things have to get done. That's if you want to sell on the ("World wide" Internet) otherwise don't accept our money.

2. I clicked the option to pay extra in order to get it in 3-4 days. It is a service they are advertising, so I payed extra to get it. if I wanted it in a week or 2 months, then I would have gone the cheap route. But even that isn't cheap, and when I go to pay, it ends up only allowing me to choose the expensive route anyway.

3. I have two children, and so I know what an irrational child is thank you ;)

4. No I am not Federer. I am a customer that works hard for his money, and doesn't like to be over charged for a service that does not exist, or is worded incorrectly. If I was Roger, I wouldn't miss the money all that much now would I?

5. When I get older is like what 45?. I will be 35 on Wednesday. Wish me a happy birthday!

6. Again. I am not whining. Just asking that they offer a service that is not so hit and miss. The fact that I asked this many years ago, and it stays the same would suggest that they have no desire to change anything.

7. It is a big deal. You offer a service, you give that service. if you can't then you don't offer it.. I cant understand why that is so hard for you to understand?

8. They do the job they are in the business to do.

9. They quote a ball park figure that is usually over priced. $46 for shipping would suggest that it would see the package to my door. But then be slugged an extra $10 from the local shipping company to accept my package is not what is stated in the shipping charges. Tax's and fee's are understandable. But to pay $46 for two frames, then that is more than enough to get the package here on time and without extra shipping charges.

I have on many occasions shipped 2 or more frames from my place of address to California, and only paid between $20-$30 for 3 day EMS with tracking. I don't believe that it costs $46 + $10 for a box to come the other way?

10. Yes their operation is large, but so is any other company. That is no excuse. In fact, that should allow them to be more transparent and flexible than say a one or two man operation. After all. They are running a business...

Cheers