View Full Version : Great Customer Service International

05-13-2008, 10:19 PM
Nine days ago I sent the email below to TW Customer Service International:

Dear TW Staff,
I would like to order some items from TW, but do not see Slovak Republic, EU, in the TW`s country list.
Can you deliver to Slovak Republic (the city of Bratislava) ?
Thanks for your answer in advance.
Best regards

but received no answer. I know that Slovak Republic is not in the TW list, but have received information that a man in our country already received a delivery from TW US, so I want to be sure.
This is my bad reference to TW Customer Service International :confused:

TW Staff
05-14-2008, 06:14 AM
Sorry for the inconvenience, though there may be several explanations. I have forwarded your information to our International department and they should be contacting you via email.

Spencer, TW.

05-14-2008, 09:38 PM
Spencer, thanks for your intervention, I received email from TW last night.

05-14-2008, 11:28 PM
Astra, do you mind asking what is the reason they don't ship over there?

05-15-2008, 12:46 AM
Ericsson, I was confirmed by the email from TW that they can deliver to Slovak Republic. SK has already been added into the country list, I did something positive for my countrymates:)