Maxline: Eagnas can 8[0w me!

[matchpoints]

I ordered an Eagnas Hyper 480 recently and they sent me a different turntable and side supports. A much thinner but supposedly "upgraded version" according to Victor at Maxline. I wrote him saying I want what I saw on their website. He said he doens't have it anymore. I wrote back saying I want to return it then and wrote another e-mail asking him to arrange pick up with UPS. He gave me an RMA# and also said "No, you have to pay for the return shipping cost."

WTF!! There's no way in Hell, Heaven, and especially on Earth am I going to shell out $50 for their mistake. Looks like he might not even refund my original $50 shipping cost. That's $100 plus who know he might even decide to charge me restocking fees which would make the total damage ~$200.

Any suggestions on how I should respond to his letter saying "No, you have to pay for the return shipping cost" ?

[Cruzer]

Unfortunately I think you are stuck with paying the return shipping costs and you are not going to get a refund for the cost of shipping to you particularly since Vic at Maxline is taking the position that they did not make a mistake and they believe they sent you a better product than what you wanted. I don't know of any vendors that are going to eat the shipping costs both ways on anything unless they openly admit they made an error. Given the already horrid reputation of Maxline's customer service this is not a surprising situation. Now you have to decide if you want to keep the stringer and hope it is as good as Vic tells you or send it back and be out of pocket $100.00 for shipping. Since you made the decision to roll the dice and buy from these guys in the first place I would be inclined to keep the machine. $100 is too much to write off to experience.

[Power Game]

Simple, how did you pay for it? If it was by credit card you can dispute all charges (most companies do this) and the credit card company will contact Maxline and fix everything.

[Ben42]

Welcome to the "I got sc4ewed by Maxline" club.

[matchpoints]

I already contacted the credit card company and they said for me to try to resolve it with Maxline because dispute can take up to 90 days. I'm going to try to resolve this with Victor if not then I'm going to have my attorney friends send him letters and also contact the attorney general. There's no way in hell he can outright scr3w people over like this. The turntable base is 1/4 the thickness of the normal base. Not only that, it's slighty bent and the clamps keep getting stuck due to it.

It's straight up false advertising. There's no way I'm going to eat the costs.

If you ordered a black honda and they sent you a white one with different rims and they said it's better even though they look like arse, would you keep it? I plan on keeping a stringer for at least 4 - 5 years.

I think I just got unlucky as there are some that got lucky and got a decent product.

[Mike Cottrill]

MatchPoints,
Can you post a picture of the turntable base? It is unfortunate that this happened. I believe you have a valid point. The only item they note as a difference is the clamps.
Mike

[matchpoints]

MatchPoints,
Can you post a picture of the turntable base? It is unfortunate that this happened. I believe you have a valid point. The only item they note as a difference is the clamps.
Mike

Judge for yourself. Note the gap in the middle of the clamp rail between the rail and the base. The gaps bigger in the middle then thins out as it reaches the ends. No also HOW thin this turntable is compared to the one on their site. This turntable is supposed to be an inch or so thick. It's turntable is supposed to be the same as the SP Maestro. The last pic is the actual pic from Eagnas.com


http://img231.exs.cx/img231/8197/hyper4801ib.th.jpg (http://img231.exs.cx/my.php?loc=img231&image=hyper4801ib.jpg)http://img231.exs.cx/img231/3965/maestro4wv.th.jpghttp://eagnas.com/jpgd1/hy480ms.jpg (http://img231.exs.cx/my.php?loc=img231&image=maestro4wv.jpg)

Just found out the Federal Trade Commission rules on mail orders and Maxline clearly violated them. I'm going to call them tomorrow and try to convince him to take care of this professionally. If he says no then I'm going to tell him if they want their machine back they better issue a UPS call tag and i'm disputing the charges with the CC and also notifying the attorney generals office and the Better Business Bureau. This is Bull$hit. His e-mails are freaking rude.

I made it a point to print their website and save it on my pc as well and saved his e-mails. You never know when they might come handy.

[Mike Cottrill]

MatchPoints,
You have a very very good reason not to be satisfied. That does not even come close to looking like the table shown here (picture of table and mounts): http://www.eagnas.com/jpgd/hy480ms1.jpg Looks more like they sent you a base similar to this one: http://www.eagnas.com/flex940.html

What happened to the V mounts? I sure hope Eagnas resolves this for you. That is not an upgraded table IMO. IMO it actually looks worse than the flex940 base.

Here is an opportunity for Eagnas to make it right.

Have they made any indication that they will correct the problem?

[LafayetteHitter]

Reminds me of when I ordered some Sergio Tacchini clothing from a company in Europe in December. I ordered XXL and they never e-mailed to tell me they were out of stock so they just shipped XL to me here in the US. Then when I e-mailed (pi**ed of course), they said no problem ship it back and we'll refund you. Well what really pi**sed me of was "I" had to pay the return shipping in the end, and when they refunded my money it was without the shipping charges. Now to top it off, I waited 5 weeks for the refund after the shipment had arrived at their location for my refund, filed a dispute figuring they were just blowing my refund off. Then amazingly (being sarcastic there) the refund appeared 2 days after they found out I was disputing it. I think in cases like this if they sent me the wrong size 'ON purpose" the customer should not be responsible for either of the shipping charges. They could have at least given me store credit for the shipping I paid back to them. Last time I order from the UK at this point it looks like.

Scott

[GuyPerez]

When I sent my cracked Prokennex back to TW, They made me pay the shipping and when I eventually got a refund, they did not refund my second day air shipping I paid when I bought it originally from them. I was out about $15 on the deal through no fault of my own. So even TW will play the "shipping game", and they are overall very good.

[matchpoints]

I ordered XXL and they never e-mailed to tell me they were out of stock so they just shipped XL to me here in the US.
Scott

That's clearly against the FTC rules. I'm not sure if they apply to Europe, but in the US they would get fined and it's going to be a lot more then to refund the shipping.

When I sent my cracked Prokennex back to TW

If the racquet came cracked then TW should have paid for shipping. If it cracked after playing with it then the customer usually pays for shipping. Did you ask them about the initial shipping? I usually go for the cheapest initial shipping possible so that it's easier on the companies when cases like mine occur.

Btw, Maxline said they don't EVEN have the proper turntable. They've 'upgraded' to stainless steel. The only thing they have is the side V supports. Apparently they cost $25 a piece to buy according to Maxline. When I called he said he would trade them out for me. Why they didn't just send them in the first place in a mystery to me. Are they substituting cheaper parts to save some money?

From http://eagnas.com/bad.html
"Maxline only has the obligation to service and provide parts for all the machines sold by Maxline."

"The BBB and S.Sierra shall demand this supplier (seller) to send a new machine to S.Sierra to compensate for S.Sierra’s problem."

how funny

Anyhow, I'm waiting for Maxline to open so I can call them.

[matchpoints]

Is he an idiot or something? He keeps repeating "it's an upgrade" I told him it's a DIFFERENT table, you didn't tell me it was going to be a different machine. He then tells me "i don't have to, we change specs all the time"

He said he will not refund shipping charges and said go ahead and file a dispute.

I tried explaining to him calmly for 5 minutes, and he just kept interrupting me with "it's an upgrade" and "don't argue"

To top it off, I will have to eat the shipping back to them because the CC can't start a dispute until the merchant has the item.

I think I'm going to try to contact the FTC and BBB and see if they can help.

UNBELIEVEABLE!

[Mike Cottrill]

What did he say about it being bent? Upgrade or Bate and Switch? Other brands higher end tables are not the low profile thin tables, just he lower end models. Also, when there is a design change in the product, most will at least note with a modified model number like MyStinger will become MyStinger BE. I wonder if they play this game all the time and figure most folks will just eat it because of the cost of return shipping.

[matchpoints]

According to everyone's post, even if he ships you the turn table broken in half, it's the customer whose going to eat the shipping costs.

Just got off the phone with the FTC. They said that I should send Maxline a certified letter regarding this issue and then contact an attorney and call back FTC.

I wrote Victor an e-mail again asking him to call tag UPS to pick it up. This is his final chance then I'm going to file official complaints with the FTC, BBB, Tennis Magazine, Attorney General, his webhost, and everyone else I can think of. They should NOT be allowed to advertise anywhere. Anyone here work for Tennis Magazine? That would hurt their sales the worst and hopefully cause some change in their practices.

In the meantime I might have to spend $30-$40 to ship it back since the CC won't start a dispute while I still have it. I might have to take that as a lesson fee in dealing with Maxline. Maybe it'll make me feel better knowing that they'll get hit with a $25 dispute charge.

[fastdunn]

I already contacted the credit card company and they said for me to try to resolve it with Maxline because dispute can take up to 90 days. I'm going to try to resolve this with Victor if not then I'm going to have my attorney friends send him letters and also contact the attorney general. There's no way in hell he can outright scr3w people over like this. The turntable base is 1/4 the thickness of the normal base. Not only that, it's slighty bent and the clamps keep getting stuck due to it.

It's straight up false advertising. There's no way I'm going to eat the costs.

If you ordered a black honda and they sent you a white one with different rims and they said it's better even though they look like arse, would you keep it? I plan on keeping a stringer for at least 4 - 5 years.

I think I just got unlucky as there are some that got lucky and got a decent product.

You did not get the product you ordered.
Your credit card company should be able to credit the charge right away and wait
until Maxline send you ups tag.

[TW Staff]

GuyPerez,
Sorry to hear about how your situation was handled by us. Shoot me an email at discussadmin@tennis-warehouse.com and I will take care of this for you.

Chris, TW.

[GuyPerez]

Chris,
Before I even write you privately, I want to state publicly that I never had a beef with TW. I have spent quite a bit of $$$ in your online store and would not do so if you guys were not an outstanding organization. Pro Kennex really made life hard for you and me with my situation. Enough said. Iwill write you now.

[Gaines Hillix]

They should have notified you that the product had changed versus what you ordered on their website and given you the option to cancel the order or go ahead and accept the "upgraded" model. Any reputable business would do that. Eagnas' website is a mess. I don't see how anyone can figure out what configuration you're going to get. Obviously they don't keep it up-to-date with their current products. I've seen read several posts on here about getting something different from Maxline than what was expected. Caviat emptor, again!

[fedex27]

i guess ill never buy anything there that really sucks man

[matchpoints]

You did not get the product you ordered.
Your credit card company should be able to credit the charge right away and wait
until Maxline send you ups tag.

My CC said that Maxline HAS to have the product before they can start the dispute. I'm going to call again in a bit and see what another rep says.

[Gaines Hillix]

My CC said that Maxline HAS to have the product before they can start the dispute. I'm going to call again in a bit and see what another rep says.

Matchpoints, on the couple of occasions where I disputed a charge on a CC, I had to mail them proof that the item had been returned.

[Radical Shot]

You reap what you sow. There is just so much information on this board and others that all send a clear warning signal not to deal with Eagnas. Either you didn't do your research, or you decided to risk it. You took the risk, you get the deal.

I'm very sorry to hear that this has happened to you, and I hope you get justice, and proper compensation for your grief (along with a decent machine), however at the end of the day, I think that it really reinforces the point that lower prices at Eagnas is really false economy. Hopefully others will benefit from this also.

[vinouspleasure]

My advice:
- ship it back at your cost
- dispute credit card
- change the title of this thread to "Don't buy Maxline"
- Post in it every so often
- file with bbb
- move on

you've probably already spent more than $30-$40 of your time on this. You've already hit em where it hurts here. Gaines has been gently but persistently dissuading people from Eagnas and my guess is he'll not forgot this thread.

[Mike Cottrill]

MatchPoints,
You mentioned that you were going to go and look at the Revo 4000 at Alpha. Note what I found below:
I just noticed that the table for the Alpha Revo 4000 Table Top Stringing Machine is different at http://www.tennis-warehouse.com/des...ALPHA-REVO.html
versus
http://www.newtechtennis.com/html/N...ame=Revo%204000
http://www.alphatennis.com/revo4000.html

Could this happen to Alpha and TW too?? Upgrade??

[matchpoints]

Radical Shot~

I wasn't expecting them for after sale service. At the same time I didn't think they'd TOTALLY send me a different product.

Mike Cottrill~

From talking with the Alpha guys, the Revo 4000 should look exactly like http://www.alphatennis.com/images/bludc_19.gif

Except that it's table top.
In another thread I mentioned that I have talked to the TW guys and they said their pic is not current and to look at Alphatennis.com for the current pic. It seems like TW is saying that their Alpha's will have thinner base and metal side supports VS thicker base and plastic side supports which is what Alpha is telling me. I'm going to go with what Alpha is telling me since TW gets their machines drop shipped from Alpha.

It would be very bad if TW pulls what Maxline pulled on me. Hopefullly someone from TW is reading this. Seriously, how HARD is it to have current pics on a merchant site? I personally would NOT even have a pic if it wasn't current. If anything, make a note under the pic that says that the model will be a little different, and how it'll be different. It takes a few seconds to do this.

I'm going to try and go Friday afternoon to Alpha. He said that he'll have new machines this week. Maybe I'll just call him and tell him to e-mail me some pics when the shipment comes in.

[Mike Cottrill]

MatchPoints,

http://www.newtechtennis.com/html/NTT-MACHINES.php?SubCategoriesID=1

I talked to Alpha via e-mail a couple of times about the Blu-Dc Plus and the Apex. From what I can tell newtechtennis site is more up to date than http://www.alphatennis.com. These two sites have the same address and I believe they are affiliated. The alpha site does not even list their best machines the Apex and the Orbitor SE. I guess we can’t expect TW and others to have their sites updated if the manufacture does not either. Alpha also told me the black side mounts on the Blu-Dc Plus have changed. It looks like there are changes to the machines all the time. Hopefully for the better.

If you see the Apex while you are there, please let me know if it looks different.

Thanks
Mike

[Gaines Hillix]

Radical Shot~

I wasn't expecting them for after sale service. At the same time I didn't think they'd TOTALLY send me a different product.

Mike Cottrill~

From talking with the Alpha guys, the Revo 4000 should look exactly like http://www.alphatennis.com/images/bludc_19.gif

Except that it's table top.
In another thread I mentioned that I have talked to the TW guys and they said their pic is not current and to look at Alphatennis.com for the current pic. It seems like TW is saying that their Alpha's will have thinner base and metal side supports VS thicker base and plastic side supports which is what Alpha is telling me. I'm going to go with what Alpha is telling me since TW gets their machines drop shipped from Alpha.

It would be very bad if TW pulls what Maxline pulled on me. Hopefullly someone from TW is reading this. Seriously, how HARD is it to have current pics on a merchant site? I personally would NOT even have a pic if it wasn't current. If anything, make a note under the pic that says that the model will be a little different, and how it'll be different. It takes a few seconds to do this.

I'm going to try and go Friday afternoon to Alpha. He said that he'll have new machines this week. Maybe I'll just call him and tell him to e-mail me some pics when the shipment comes in.

The latest REVO 4000 has the same turntable, frame support and clamps and the BLU-DC Plus. Mark has mailed a new photo to TW. The correct picture is the one at New Tech Tennis' site.

[Mike Cottrill]

Gaines, the http://www.newtechtennis.com/html/NTT-MACHINES.php?SubCategoriesID=1&name=Revo%204000 picture shows a different table from the BLU-DC Plus from the same site. Has the BLU –DC Plus changed tables to one on the Revo? All of this is making my head spin..

[matchpoints]

Gaines, the http://www.newtechtennis.com/html/NTT-MACHINES.php?SubCategoriesID=1&name=Revo%204000 picture shows a different table from the BLU-DC Plus from the same site. Has the BLU –DC Plus changed tables to one on the Revo? All of this is making my head spin..

My head is spinning from something else right now. I hope we can clear this mumbo jumbo tomorrow when i go there.

[Radical Shot]

Matchpoints, what's the latest on the Eagnas saga? Tell us all the news.

[matchpoints]

Just recieved my dispute form today. Gonna send that in at the same time I send the machine back.

Didn't go to Alpha today, they were out of the Revo's. Regardless, Spring Break + Friday afternoon = INSANE traffic in Austin.

[ryanstennis61689]

I just bought two floating clamps from eagnas.com, I hope i dont get any crap from them...

[Kevo]

I visited Alpha recently. I found it to be an unusual experience. They are the same as New Tech tennis. They are also a kite shop. I know it sounds funny, but my guess is they import kites as well as stringers from Taiwan. So if you go there, just go in the kite store at the front. If you look for the New Tech suite number, you'll end up in a warehouse at the back that is full of boxes and very cramped. There will probably be no one back there, so you'll end up in the kite shop anyway. I think they sell more kites than stringers, because they didn't have anything to sell me below $700 when I was there. Their supply is very sporadic, and apparently they just have to wait and see what the manufacturer sends them.

I was a bit disappointed since I was ready to buy. They told me they had been waiting more than 6 months for Pioneer DCs, and they had no Revo 4000s either. They also couldn't tell me when they were getting any in. So I decided to call Eagnas and talk to Victor to judge how bad the company was myself. He was quite defensive when I asked about quality issues, and when I asked him specifically about Alpha, he said that I would get worse service from them because they didn't stock parts for their machines so if something broke I would be in trouble. I think that about 80% of his trouble is the english language. He can be very difficult to understand. I ended up ordering a stringer from him, and I guess I will see in a few days if it's as bad as people say. One thing I can say though is he does answer the phone, so it's not very hard to get in touch with him. But from my experience with Alpha, I don't think there is a lot of high quality companies to choose from on the lower end of the price scale. It's kind of fascinating this business of stringing machines.

[matchpoints]

they didn't stock parts for their machines so if something broke I would be in trouble. I think that about 80% of his trouble is the english language. He can be very difficult to understand. I ended up ordering a stringer from him, and I guess I will see in a few days if it's as bad as people say.

I rather wait for a part then receive an incorrect part and not be able to return it without losing money. 80% of his trouble is that he treats customers like a$$ and does not understand simple logic. He's difficult to understand because he keeps repeating himself and doesn't listen to what the customer is saying. Good luck with the stringer. Hopefully you won't receive an "upgraded" model. He DOES answer his phone though which is a good thing. Maybe you'll have better luck then me. Please post pictures if you can when you receive the product.

Btw, I can post pictures of how poorly made the machine I got was (if anyone is interested).

I'm wondering now also about the stringing business. If it's anything like other businesses (clothing, electronics, etc....) then Eagnas's (Maxline) products/pricing/service makes sense.

For example, take LCD displays into consideration. Some manufacturers offer ZERO DEAD PIXEL guarantee. Some offer NO MORE THEN 5 or 10 or whatever # DEAD PIXEL guarantee. Even though both displays are made in the same factory, the difference will be that the first company will have to pay more for a display with 0 dead pixels and then charge the customer more for it. It's all about quality control in this example. I have a feeling that Maxline is similar. The quality standards aren't very high so more products are sold at a cheaper rate. IF they had harsher quality standards, then some parts will not be passed onto the consumer. It's a gamble to buy Eagnas products. You MIGHT get a decent machine or get screwed like I did. Not only did I not get the proper machine, I got one of poor quality. Instead of spending resources into taking care of the customers and making sure they're happy with the products, they're spending their resources into selling more machines with disregard to customer service.

Same with clothing where the ones that don't come out right get sold at outlet stores for a cheaper price. The ones that met the standards get sold for a higher price. It's also about what standard the customer has put on the prodcut.

I had bought the Hyper480 because I read the USRSA review of the Silent Partner Aria "with a solid mounting system". It's the same as the Silent Partner Maestro which is supposed to be the same as the Hyper 480.

Let's just say that I put more trust on the mounting system of a Klippermate then the Hyper480. It's impossible to mount a racquet and not have it move around. Apparently quality control makes a big difference.

Best of luck once again.

[Kevo]

Just thought I'd let everyone know that I ordered a stringer from Victor at Maxline, and it arrived today in good condition. Seems to be fine. There are no major quality issues that I can see, and it looks like a big step up from my Klippermate.

There are a couple of minor things that I would change, but the turntable and clamps look solid, and the ratchet drop weight seems to work well. I guess I'll see how it holds up after some stringings, but from what I saw at Alpha, the quality of this model (challenger 1) seems to be about the same.

[arodnadal]

what has happened matchpoints

[matchpoints]

Waiting for response from the CC company.

[Mike Cottrill]

MatchPoints,
Did you get a chance to go to Alpha and check out their machines and compare them to the Alpha machines? If so, what were your findings?
Thanks

[matchpoints]

MatchPoints,
Did you get a chance to go to Alpha and check out their machines and compare them to the Alpha machines? If so, what were your findings?
Thanks

I posted in another thread. Anyhow, even though some machines look alike, i realized that they don't perform alike. Alpha machines seem very solid. The clamp bases work very nicely. Can't say the same for the Eagnas clamp bases (which look exactly alike). The rails (even though they look exactly alike also) had a different surface texture. I guess like clothing, one cotton shirt can be of a much higher quality then another similar looking cotton shirt and more comfortable and last longer through the washings.
Cheers

[thefossman]

I posted in another thread. Anyhow, even though some machines look alike, i realized that they don't perform alike. Alpha machines seem very solid. The clamp bases work very nicely. Can't say the same for the Eagnas clamp bases (which look exactly alike). The rails (even though they look exactly alike also) had a different surface texture. I guess like clothing, one cotton shirt can be of a much higher quality then another similar looking cotton shirt and more comfortable and last longer through the washings.
Cheers

Did you ever get a resolution with your credit card company?

[matchpoints]

Did you ever get a resolution with your credit card company?

The dispute is still in process. I don't kow if I had posted this above or in another thread, but I DID have to ship the machine back before the dispute could be started. This was my CC's policy as the merchant had to have the item in hand before they could start the dispute process. It's interesting how it took FedEx 3 trips to Maxline's warehouse before Maxline accepted the item. Apparently the warehouse itself isn't always open during business hours.

One more thing to note is that I paid less then $35 to ship it back via FedEx. The weight was a pound or so more with the same beat up box that it came in. I think it might have been from all the tape I had to use to keep it intact.

Makes me wonder what the advantage in using UPS when FedEX packages arrive safer, cheaper, and faster in regards to heavy big items.

Thanks for your concern.

Cheers

[John Zheng]

It's been several months now, have you gotten the issue resolved?

Also, I notice you're from New Braunfels. What is your NTRP rating, and are there players in New Braunfels? I'm from Austin by the way, and eagerly awaiting my LF to arrive, although I could have picked up an Alpha locally (as they are currently in stock). I wanted a convenient constant pull drop weight rather than crank machine.

[matchpoints]

It's been several months now, have you gotten the issue resolved?

Also, I notice you're from New Braunfels. What is your NTRP rating, and are there players in New Braunfels? I'm from Austin by the way, and eagerly awaiting my LF to arrive, although I could have picked up an Alpha locally (as they are currently in stock). I wanted a convenient constant pull drop weight rather than crank machine.

yah my crappy cc company dropped the dispute because Maxline had credited me everythiing but the restocking fee which was a LOT! So I'm dealing with my CC now. It's a HASSLE!

Btw, NB has a lot of players. Mostly juniors due to the tennis academy here. Personally I don't know what I'm rated. If I play USTA I would play the Open division. My lady lives in Austin so I'm there about 6 days out of the month. I also know a few guys that play in Austin at Lost Creek and Barton Creek. What's your rating?

[GoBruins]

I find this thread of postings nauseating. First of all, if you have ever worked in a small business, you would understand that poor customer service or inaccurate websites occur due to overworked, underpaid employees trying to cover more than they can handle. Eaganas probably doesn't have an internet marketing department. Should they keep their website up to date? Of course they should.

However, the customer is not always right. This Nordstrom concept of customer service has created a generation of spolied, irresponsible consumers. When consumers screw up or identify a "perceived" flaw in customer service, they begin yelling, knowing they'll get stuff for free - oftentimes they do get stuff for free just to shut the customer up. What's worse is customers derive some perverse satisfaction with attempting to"take down" a company's reputation.

I even sympathize with why this customer would be upset with the described treatment and lack of response. But does the poor customer service received justify the response found here? I do not think so.

[Audiodude]

I find this thread of postings nauseating. First of all, if you have ever worked in a small business, you would understand that poor customer service or inaccurate websites occur due to overworked, underpaid employees trying to cover more than they can handle. Eaganas probably doesn't have an internet marketing department. Should they keep their website up to date? Of course they should.

However, the customer is not always right. This Nordstrom concept of customer service has created a generation of spolied, irresponsible consumers. When consumers screw up or identify a "perceived" flaw in customer service, they begin yelling, knowing they'll get stuff for free - oftentimes they do get stuff for free just to shut the customer up. What's worse is customers derive some perverse satisfaction with attempting to"take down" a company's reputation.

I even sympathize with why this customer would be upset with the described treatment and lack of response. But does the poor customer service received justify the response found here? I do not think so.

I agree with your general idea that consumers have been spoiled. Lots of stores allow customers to return items without any reason, allowing the customer to take absolutely no responsibility for their decision to purchase the item. I don't think that's what is happening most of the time with Eagnas complaints. I've only purchased one stringing machine from Maxline, so I'll limit my comments to my personal experience. I purchased a Hawk 80 from Maxline about four years ago. From the small picture in the back of Tennis magazine and the accompanying description, it looked like quite a deal, compared to other machines. When I received the machine I was very disappointed in the overall build quality. The finish looked like someone had spray painted it in their garage. The clamps required a huge amount of pressure to hold. The mounting system, which consisted of a few dozen plastic pieces, was so unstable that I didn't want to risk stringing a racquet on the machine. I packed up the machine and arranged to return it to Maxline. Eagnas, of course, said that the machine arrived scratched up, even though I had taken care to bubble wrap the pieces individually, and charged me a 20% restocking fee. The cost to try out the machine for a day, including the initial $50.00 shipping charge, the $45.00 restocking fee and the $30.00 return shipping, came to $125.00. Did I receive poor customer service? Probably not. After all they did agreed, however reluctantly, to take back the machine. Did I receive a poor quality machine? Absolutely. The build quality and finish were nowhere near the quality of a Klippermate. The actual design, especially the mounting system, in my opinion is flawed. Will I purchase again from Eagnas? Probably not. I'm not willing to take the risk of receiving another poorly manufactured item and then having to foot the bill for resolving the issue.

[dmastous]

Sometimes the customer is getting screwed, sometimes the customer is trying to get his before he gets gotten (by attitude that means he's as bad as he thinks the company is). I've always gone by the attitude I prepare for the worst but hope for (and until given a reason not to assume) the best.
In the case of Maxline it seems they have gained a reputation for being some of the worst representatives for any company that I've ever heard of.
Why does Eagnas stick with them?
Are they Eagnas or a distributer of Eagnas?
Is there any way to get around using Maxline to get an Eagnas machine by dealing direct with Eagnas in Taiwan? Or is Eagnas the problem as well.
I guess you can say they are the problem because they employ a very disreptuatable distributer in the US.

[Andy Hewitt]

Judge for yourself. Note the gap in the middle of the clamp rail between the rail and the base. The gaps bigger in the middle then thins out as it reaches the ends. No also HOW thin this turntable is compared to the one on their site. This turntable is supposed to be an inch or so thick. It's turntable is supposed to be the same as the SP Maestro. The last pic is the actual pic from Eagnas.com


http://img231.exs.cx/img231/8197/hyper4801ib.th.jpg (http://img231.exs.cx/my.php?loc=img231&image=hyper4801ib.jpg)http://img231.exs.cx/img231/3965/maestro4wv.th.jpghttp://eagnas.com/jpgd1/hy480ms.jpg (http://img231.exs.cx/my.php?loc=img231&image=maestro4wv.jpg)

Just found out the Federal Trade Commission rules on mail orders and Maxline clearly violated them. I'm going to call them tomorrow and try to convince him to take care of this professionally. If he says no then I'm going to tell him if they want their machine back they better issue a UPS call tag and i'm disputing the charges with the CC and also notifying the attorney generals office and the Better Business Bureau. This is Bull$hit. His e-mails are freaking rude.

I made it a point to print their website and save it on my pc as well and saved his e-mails. You never know when they might come handy.
Oooooo... im like "turntable", "base" being too small, I thought you were being a DJ or something....

[John Zheng]

yah my crappy cc company dropped the dispute because Maxline had credited me everythiing but the restocking fee which was a LOT! So I'm dealing with my CC now. It's a HASSLE!

Btw, NB has a lot of players. Mostly juniors due to the tennis academy here. Personally I don't know what I'm rated. If I play USTA I would play the Open division. My lady lives in Austin so I'm there about 6 days out of the month. I also know a few guys that play in Austin at Lost Creek and Barton Creek. What's your rating?

Oh right, is that the Newcomb academy? I think I was just reading about that in the forums today.

Hey, if you're in Austin and want to hit some time, let me know. I'd conservatively rate myself at 4.0, although I should be competitive at 4.5. But damn, I'm in need of a really good ass kicking. Since I've resumed playing, the people I've met and been hitting with would be better than me one week, but a couple weeks later, I've "improved" to the point I'm winning or at least doggedly competitive (is it still called improvement when you're just getting back to your previously competitive level? heh).

There's been a couple people who may have better strokes, more natural talent or better hand eye coordination, but they don't run down the balls like I do :D

[Mike Cottrill]

Sometimes the customer is getting screwed, sometimes the customer is trying to get his before he gets gotten (by attitude that means he's as bad as he thinks the company is). I've always gone by the attitude I prepare for the worst but hope for (and until given a reason not to assume) the best.
In the case of Maxline it seems they have gained a reputation for being some of the worst representatives for any company that I've ever heard of.
Why does Eagnas stick with them?


Ummm, blood ,, family.

[dmastous]

Ummm, blood ,, family.
Not good enough. Given the reputation that Maxline has given Eagnas they deserve to be fired no matter what. The only thing I can think of is they are partners not hired help.
Maxline has virtually destroyed any hope Eagnas has of being a legitimate and respected company. Their brand of customer service has driven me and probably a great number of other potential customers away.

[John Zheng]

Not good enough. Given the reputation that Maxline has given Eagnas they deserve to be fired no matter what. The only thing I can think of is they are partners not hired help.
Maxline has virtually destroyed any hope Eagnas has of being a legitimate and respected company. Their brand of customer service has driven me and probably a great number of other potential customers away.

Isn't it more than the customer service? I've seen plenty of posts to indicate their quality assurance is of questionable standards. That factor would also make me want to steer clear of such a company.

[dmastous]

That's why I created this poll:
http://tt.tennis-warehouse.com/showthread.php?t=75921

So far over half of the 15 people who voted said there were problems with their Eagnas. 3 sent it back, 6 said they had problems but decided it wasn't worth the hassle, or tried to send it back and couldn't (didn't), and 7 said their machine worked fine with no problems at all.
What I expected is that a good number of people found the stringer acceptable, but the CS was so odious they choose not to deal with it.
I'm not saying that's a good percentage, but I think if the customer service was improved the company could improve as well. In the end people want the price they offer, and if the CS wasn't so bad might take the chance. But the CS is soooo bad many including myself decide not to go that route.

[tennisadict]

hmmmmmmmmmmm dont get eagnas, cause the price including the problems. so far i`m happy with my eagnas

[max]

Interesting thread. Just a side-note. I stopped by the Klippermate headquarters. It's at Rt. 31/ I-90 on the other side of the Fox River from Elgin. Clean industrial park setting, brick-veneer small metal warehouse building. Front office full of nifty new (and old) tennis stuff (saw an interesting old Wilson poster there, I recall), and everything else was in your basic "light-assembly" kind of factory setting. Saved $10 by buying a blem model (had a funny misprint sticker on it) and got to walk around and see the place. I like factories, etc., and it was fun to see.