View Full Version : General Order Question (Potential US Customer)

03-22-2011, 12:09 PM
Howdy from Texas!

I have a general question. I see several items I would like to order from the TW-Europe site. Does the ordering procedure automatically do the conversion between US Dollars and Euros? Or is there a guide I can read about ordering from the US?



TWE Staff
03-23-2011, 06:57 AM
Hello there, the payment has to be done in Euro. Sorry.
For any further questions please feel free to contact our costumer service:
Thanks, Stefan/TWE

04-01-2011, 04:00 AM
@Herdsman76 - I've ordered numerous items from TW-europe this past year (mostly euro exclusives) and have had great customer service and extremely fast shipping to San Antonio,Tx. However, I had ONE incident in which I ordered 2 pairs of shoes and and Fed-Ex tried charging me an extra $17 for some sort of fee. I was having no part of it since I already got my shoes.

@TWE/Stefan- I'm not blaming you guys but it must have been a mixup either on Fed-Ex's part and trying to charge me, because I had a rep from their department inquiring about the material makeup of my shoes?!:confused:

TWE Staff
04-01-2011, 05:55 AM
Hello T21D,
please contact our costumer service, we are happy to help you on this.
Would be great to have your invoice / order number available to track it in our system.

Thanks, Stefan/TWE