View Full Version : Exchanging items

08-02-2011, 04:32 PM
Hi, i recently purchased a pair a shorts off your site, and realized when they came they are a little to small. I heard the proper procedure was to send it back with the provided shipping label, but there was no shipping label provided. I chose the fedex overnight shipping. Would it be possible to send in the item i'm exchanging with a older shipping label i obtained from a few weeks ago? Also would i have to pay for the shipping with the label? or can i drop it off at a drop box? Thanks in advance!

08-04-2011, 07:17 AM

TW Staff
08-04-2011, 07:32 AM
You can use the return ship label from the older package you received, however, when we re-ship the package it will go out ground at no charge. (If you wanted expedited shipping, you will be charged accordingly).

Spencer, TW.