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View Full Version : TW Back Pack Bag - poor quality disappointed


nn
09-26-2011, 11:52 AM
I got Tennis Warehouse Blue Back Pack Bag last month and now exterior lining rips with pretty normal use.

But credit to TW as usual they will replace it with new bag. One more reason to make purchase from TW (many people suggested others should follow TW customer service)

TW Staff
09-26-2011, 12:12 PM
There won't be any issues with either getting it replaced or a refund. You emailed the picture at 10pm on a Sunday night, so nobody was here to receive it until today. You will be responded to at some point today.

Apologies for the inconvenience and thanks for your patience.

Spencer, TW.

nn
09-26-2011, 12:33 PM
There won't be any issues with either getting it replaced or a refund. You emailed the picture at 10pm on a Sunday night, so nobody was here to receive it until today. You will be responded to at some point today.

Apologies for the inconvenience and thanks for your patience.

Spencer, TW.

Thanks, I got the reply from customer service for replacement.