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Dgdavid
07-06-2012, 11:41 PM
Hi there,

Does the Donnay Formula 100 come with the customisation kit (weighted butt caps etc) as standard?

Thanks

David

TWE Staff
07-07-2012, 01:42 AM
Hello Dgdavid,
the kit is not for the Donnay Formula 100 or any other Donnay Formula racquet: http://bit.ly/NdXpvX

Nice weekend, Stefan/TWE

rlau
11-23-2012, 03:52 AM
The price shown here http://www.tenniswarehouse-europe.com/descpage-DCK.html can't be correct -- more than 200 Euros....

Also, the customization kit I received did not contain a Donnay dampener, so either the graphic is incorrect as well or it was missing from my order...

TWE Staff
11-23-2012, 07:45 AM
Hello,
the price seems to be ok, actually.
For the missing dampener please contact our costumer service with your order number. We will send the dampener then. Sorry for the inconvenience!

best regards,
Stefan/TWE

ollinger
11-23-2012, 11:17 AM
Just to clarify re the Formula racquets, the interchangeable butt caps will fit but there is no accomodation on the grommets for the slide weights.

rlau
11-24-2012, 07:36 AM
Hi Stefan,

Hello,
the price seems to be ok, actually.

EUR 200.68 for the customization kit???? I paid EUR 19.90 for it in August....


For the missing dampener please contact our costumer service with your order number. We will send the dampener then. Sorry for the inconvenience!


I sent an e-mail to the address from I got the order confirmation, thanks.

TWE Staff
11-24-2012, 09:03 AM
Hello rlau,
I am so sorry! 200,68€ is so wrong that I did not even noticed that is ONLY the kit. I was sure it was for Donnay racket.
WeŽll correct this first thing monday morning. Please send also a copy of your email for the missing dampener, so I can keep track of this.

Have a great weekend and sorry for this possible confusion!

Stefan/TWE

TWE Staff
11-25-2012, 10:59 PM
Hello,

price corrected. Thanks for your help!
Stefan/TWE

rlau
11-29-2012, 11:23 AM
Dampener received, thanks!