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Noveson
08-19-2006, 12:49 PM
I made a post about a week ago about my Head Flexpoint Heat cracking along the anti torsion bar. Someone suggested I send it in and get a replacement. Well I went to Head.com and the contacts link and got this:

http://www.head.com/tennis/contacts.php?region=us&area=north_america&country=US

So I am assuming I just send it in to them with a letter saying what happenend to it? Maybe asking for a replacement? Someone with experience in this tell me what I should do.

Nar57981
08-19-2006, 01:12 PM
I've cracked up a LM Radical, practicing overheads before, and head was real good in replacing my raquet, (my dad used to be sponsored by them and he did all the talking though >>)

I would say at least try it, I'm sure they will replace it

Noveson
08-19-2006, 01:13 PM
Thanks but what do I need to include in the letter?

Nar57981
08-19-2006, 01:19 PM
hm...dunno
Instead of a letter, why not call them first, then if they say yes or no, you can send your raquet in later

Noveson
08-19-2006, 01:20 PM
I couldn't find a phone number on their site. At least not on the contacts page.

Saito
08-19-2006, 01:21 PM
Usually a receipt with a date that's usually a within a year of purchase. It's a whole lot easier to go through a pro shop. Basically, all the pro shop should charge you for is shipping costs, and assuming they are an authorized dealer, they can ship it to Head and have it replaced for you. Just go to your local tennis pro shop and have them deal with it. It's the easiest way. Not everyone is gonna know the Local Head Rep. unless you work in/are heavily in tennis in your area. I only know about warranty return because I do it for my job.

Noveson
08-19-2006, 01:26 PM
I don't have a pro shop anywhere near enough that is convenient to go pick it back up.

Saito
08-19-2006, 01:27 PM
hm...dunno
Instead of a letter, why not call them first, then if they say yes or no, you can send your raquet in later

You do have to call them if you are going to do it yourself. Just get with the operator, ask her to connect you with someone in warranty returns department (which is very, very difficult I may add) and get a RA#. They will know what you are talking about.

Like I said earlier, just go to a pro shop and have them deal with it. It's a bit harder by yourself.

Saito
08-19-2006, 01:27 PM
I don't have a pro shop anywhere near enough that is convenient to go pick it back up.

Well if that's the case, link an email up and I'll give you more details.

Noveson
08-19-2006, 01:33 PM
Haha sorry but link an email up?

Saito
08-19-2006, 02:35 PM
Haha sorry but link an email up?

I'm sure you knew what I meant by that, but if you didn't allow me to rephrase myself: Post your email if you want my help.

Noveson
08-19-2006, 02:39 PM
Haha actually I didn't:) I thought I was the one who was slow on the terminology. My email is ankle_breaker_23@hotmail.com, and by the way that email address was not created by me. By the way those are underscores where there seem to be spaces:) Thanks

Noveson
08-19-2006, 05:23 PM
Saito, I truly didn't know what you were talking about, and I posted my email so if you would help.....

Nar57981
08-19-2006, 06:36 PM
But my dad says that your first option is to go to the place where you baught the racquet and see if they have any leverage in returning it to HEAD. So basically take Saito's advice and stop complaining.

Noveson
08-19-2006, 07:01 PM
I got it off *bay.

Nar57981
08-19-2006, 07:05 PM
-_- well theres your problem
Never buy anything that costs that much, is that new, and could have that many problems with it off ****
I'm betting the guy who sold it to you already saw a little crack in it when he sold it!

Noveson
08-19-2006, 07:28 PM
No it was nice when I got it. Wrapped up and everything. I got it off one of the stores that sell on *bay.

tennisdarren
08-20-2006, 04:02 AM
1-800-289-7366 Head U.S.A. They require that you fill out a R/A form and ship it to them with that number on the outside of the box, If you do not put the # on the box they simply rufuse the package.

Noveson
08-20-2006, 10:19 AM
Thanks, so do I call and then they give me the form or what?

tennisdarren
08-21-2006, 03:01 AM
Call them and explain your situation, they have good customer service. Possibly they would e-mail you a form but the forms dealers get are carbon copy duplicates, so the dealer and the company have a matching copy the R/A# is printed on that form.

Jonnyf
08-21-2006, 03:16 AM
you said you didnt see phone numbers- im miffed at how u missed them


Head USA Inc. / HTM USA Holdings


Shore Pointe, 1 Selleck Street
06855 Norwalk
CT US
ph: +1 203 855 8666



HEAD/Penn Racquet Sports


306 South 45th Avenue
85043 Phoenix
Arizona US
ph: +1 602 269 1492 or +1 800 289 7366

tennisdarren
08-21-2006, 04:50 AM
Jonny, I'm not sure if you were addressing me, but I know the number because I work at a club that is a Head/Penn dealer.

I advise Noveson to call the company and speak with customer service to make the transaction as smooth as possible, usually they require a copy of an original receipt with the R/A form. I don't believe they will honor a warranty for a racquet bought on *bay but he will get his best answers from a Head employee instead of the conjecture he will get on here, no matter how well meaning the conjecture is.

Jonnyf
08-21-2006, 06:15 AM
No i meant Noveson, he said he couldnt see the numbers on the site which i find wierd