TW Staff
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Apr 29, 2016 at 5:11 PM
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TW Staff

Administrator, from Tennis-Warehouse.com

TW Staff was last seen:
Apr 29, 2016 at 5:11 PM
    1. zapvor
      zapvor
      can you please explain why you deleted my post and let everyone else post in the playtest thread? why am i being discriminated against?
      1. TW Staff
        TW Staff
        We deleted several posts not just yours that said "email sent" or "pick me" as we do not allow that in playtest threads.
        Apr 26, 2016 at 12:29 PM
    2. reebaln
      reebaln
      I am travelling overseas and was wondering if tennis racquets are allowed as carry on ?
      1. TahoeTennis
        TahoeTennis
        Yes they are. I have carried my racquets on many times, just store them in your backpack/racquet bag.
        Apr 24, 2016 at 4:29 PM
      2. reebaln
        reebaln
        thank you :)
        Apr 24, 2016 at 4:29 PM
    3. Sujeet
      Sujeet
      Hi Tw, I really wanted a pure aero with play sensor but I like the tour version more which doesnt have the sensor. May be I can customize a standard aero play to tour weight & balance?
      1) Is the only difference between the tour and standard version weight in the handle? Nothing else in the hoop?
      2) Can the TW racket customization service do this?
      Thanks a lot
      1. TW Staff
        TW Staff
        Sujeet, contact our customer service department at info@tennis-warehouse.com and they can help set up a order and put you in touch with our customization expert. Thanks, Brittany, TW
        Apr 25, 2016 at 9:42 AM
    4. reebaln
      reebaln
      does squash eye guard work for tennis?
      if yes, would you recommend one ?
      1. TW Staff
        TW Staff
        I don't see why it wouldn't work, but unfortunately, I don't know much about squash and couldn't offer any recommendations on models.
        Apr 22, 2016
    5. Dora
      Dora
      Do you know what happened to the tennis instructional site TennisOne.com?? It just desappeared? Without saying anything about to the memberships? I thought they were a serious site...
      1. TW Staff
        TW Staff
        We only know that the site shut down about a week ago.
        Apr 22, 2016
    6. mawashi
      mawashi
      Hi,

      I'm very tempted by the yonex Dr100 and Dr98 however, I have always been using heavier sticks that are around 320-340 and I'm a bit concerned about the durability of such light sticks especially the 300g Dr100.

      In your experiences do such light sticks hold up as well as heavier racquets? I don't abuse my racquets but I do string them often, like once every 3 weeks.
      1. TW Staff
        TW Staff
        Yes, we haven't noticed the lighter racquets breaking more often than heavier racquets.
        Apr 22, 2016
      2. mawashi
        mawashi
        Thank you :)
        Apr 22, 2016
    7. Anaconda
      Anaconda
      Hey, I've made the my new account. Please delete Anaconda. (didn't know if you got the message from my page)

      Kind regards,
      Anaconda.
    8. haqqani1777
      haqqani1777
      Hello, I ordered Volkyl Cyclone 18 (Yellow) along with a few other things. Before adding in to the shopping cart it said that the strings will be available 03/28. I just received an email saying that they are in "backorder status". Can you please confirm what that means? What about the rest of my order? More importantly, what is the timeline for the strings availability? Thanks, Hissaan Haqqani.
      1. TW Staff
        TW Staff
        Haqqani, the string was set to deliver to us on 3/27 but we did not receive it. I have checked with our buyer for an update and unfortunately, Volkl can not ship to us until early July. I looked up your order and you can either hold the order until then or have the other products on the order shipped out first. Please contact our customer service department for more information. Thanks, Brittany, TW
        Apr 4, 2016
      2. haqqani1777
        haqqani1777
        I just talked to customer service and changed the string color to Black. They had that in stock so we're set. Appreciate your feedback. Thanks.
        Apr 4, 2016
    9. Guillermo "El Horla"
      Guillermo "El Horla"
      Hi, how can I be part of the play test list?
      Thanks,

      Guillermo
      1. TW Staff
        TW Staff
        The reviews that are posted on the Tennis Warehouse site are done by staff members. However, please check the racquet, strings and shoes forums regularly for opportunities to play test products. We will post instructions on how to apply for each playtest opportunity.
        Mar 31, 2016
    10. sergiiko
      sergiiko
      Hi, how can I remove my ad about WTB tennis bag and selling my racket from sales section?
      1. TW Staff
        TW Staff
        sergiiko,

        You can report the posts and let us know you want them deleted. We can do it for you. Thanks, Brittany, TW
        Mar 30, 2016
    11. tray999
      tray999
      Can you explain why my ad was pulled? Thanks
      1. TW Staff
        TW Staff
        Mar 18, 2016
    12. Petefan
      Petefan
      Hi,
      any recommendations where to tie off the cross knot when I string two piece? (Tecnifibre tfight 315 ATP lmt. 16/19)
      br
      Niki
      1. TW Staff
        TW Staff
        Petefan, Cross ties are at 7H and 4T. Main tie offs at 6T. Thanks, Brittany, TW
        Feb 23, 2016
    13. cknobman
      cknobman
      Would it be possible to know if I have been removed from the play test candidate list?
      I have not been selected in the last 3-4 I have applied for after being accepted for the first 3. I always felt I gave very thorough and quality reviews posted withing the time slot provided.
      If I did something wrong I'd love the chance to correct it.
      1. TW Staff
        TW Staff
        Unfortunately, you were not selected for this current shoe playtest. But you are still in good standings for future playtests and was just selected for the string playtest. Our playtests are getting more popular as had 75+ users sign up to playtest 10 shoes. We try to give members a chance who were not selected to be on one of the last major playtests (Pure Aero/Tour, POP and adidas shoe). Thanks, Brittany, TW
        Feb 16, 2016
    14. Ernstuge
      Ernstuge
      I sent you the email once again via Contact Form option you have at the bottom of the page. The subject is: "Collaboration Offer - waiting for reply"
      1. TW Staff
        TW Staff
        Your message was received and sent on to the proper contact.
        Feb 10, 2016
    15. Ernstuge
      Ernstuge
      It is not possible to see any email from my personal address as it was sent from business email, however may I have email address of the administrator?
      I want to make sure my email is received.

      Thank you
      1. TW Staff
        TW Staff
        I don't know what your personal email address is, so I would look under a message from your username. We receive a lot of emails a day. Please try contacting us through the Conversations or can you tell me the subject title of the email?
        Feb 9, 2016
    16. Jean-Pierre Boucher
      Jean-Pierre Boucher
      Are you the one deleting my postings? If so, why?
      1. TW Staff
        TW Staff
        We do not allow the posting of products that have not been released. The product you are trying to post images of does not launch until March in the US. TW Staff
        Feb 8, 2016
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