TW Staff
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Jul 26, 2016 at 5:45 PM
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TW Staff

Administrator, from Tennis-Warehouse.com

TW Staff was last seen:
Jul 26, 2016 at 5:45 PM
    1. Sentinel
      Sentinel
      Could you please see what is wrong. When we submit a post, it does not show up on the page. But that post has been inserted into the database. Thus, a lot of people are making double or triple posts.
      1. haqqani1777 and Cerps like this.
      2. TW Staff
        TW Staff
        Sentinel, our IT department is working on it! We are hoping it should be fixed shortly. Thank you for your patience! Brittany, TW
        Jul 11, 2016
      3. Brett
        Brett
        Brittany, do you mind checking my comment down below? Still haven't received a response. Thanks.
        Jul 14, 2016
    2. Brett
      Brett
      Hi there, my thread was closed on TW Comments regarding help on shoes. I wasn't done seeking help so I would like it reopened. Thank you!
      1. Brett
        Brett
        Noticed I still haven't gotten a response, just checking. Thank you!
        Jul 11, 2016
      2. Brett
        Brett
        Still waiting please.
        Jul 14, 2016
    3. Minnas
      Minnas
      Hi, I was wondering how I stop email notifications for thread replies. Thanks
      1. TW Staff
        TW Staff
        If you hover over your name on the blue tab on the top right hand side of the homepage, click on the alerts option. Choose Watch Threads on the left hand column. Click the box on thread you want and use the manage watched threads tool on the top right hand side to update to "disable email notifications." Thanks, Brittany, TW
        Jul 6, 2016
    4. Start da Game
      Start da Game
      hi, i am not happy with my thread removal (sampras could be climbing back to the...)....it had the potential to be an interesting thread......just because one or two fought, there is no point in deleting the whole thread......moderators should keep the trouble makers away, not delete threads and hurt the feelings of thread starter.....please resurrect the thread.....thanks.....
      1. TW Staff
        TW Staff
        Unfortunately, your thread was deleted as we do not allow GOAT discussion threads as they lead to fighting. Thanks, TW Staff
        Jun 23, 2016
    5. ace996
      ace996
      Hi, I was browsing the shop site for shoes and I was wondering if the Diadora Speed Pro Evo II is a size smaller or larger than the NB996 v2 D. I'm a size 11 and need to purchase a new pair of shoes while waiting for the NDurance Warranty to be processed( still haven't shipped it though lol).
      1. TW Staff
        TW Staff
        We find them to run short, so we recommend ordering an 11.5 in the Speed Pro EVO IIs.
        Jun 16, 2016
    6. Frost5541
    7. ace996
      ace996
      Hi. I purchased a pair of NB 996 v2 tennis shoes last December and the outsole is worn past to the midsole. I also lost the return label and the form that I have to fill-up. Can I still claim the warranty if I have a copy of the receipt?
      1. TW Staff
        TW Staff
        Jun 14, 2016
      2. ace996
        ace996
        Thank you, I will send the shoes right away. How long will it take to process the warranty claim?
        Jun 14, 2016
      3. TW Staff
        TW Staff
        Once the shoes arrive at our warehouse, it takes 1-2 weeks to process.
        Jun 15, 2016
    8. haqqani1777
      haqqani1777
      Hello and good morning. Wondering why my status was removed especially since it was about being humble and about peace. Thanks.
      1. TW Staff
        TW Staff
        We remove all religious content.

        Thanks, TW Staff
        Jun 14, 2016
      2. haqqani1777
        haqqani1777
        No problem. I understand. Thanks for replying.
        Jun 14, 2016
    9. Guillermo "El Horla"
      Guillermo "El Horla"
      Hi TW Staff,

      How can I participate in your playtest?

      Thanks,

      Guillermo
      1. TW Staff
        TW Staff
        Playtests will appear at the top of each forum with info on how to apply. You will have to keep an eye out as they pop up randomly throughout the month and normally fill up with playtesters anywhere from a couple hours to a couple days. Thanks, Brittany, TW
        Jun 6, 2016
      2. Guillermo "El Horla"
        Guillermo "El Horla"
        I see. Thanks!
        Jun 6, 2016
    10. elga
      elga
      1. TW Staff
        TW Staff
        elga, your thread has been updated. Thanks, Brittany, TW
        Jun 6, 2016
    11. robbo1970
      robbo1970
      Hi, please can you delete/remove my thread in the odds and ends section about the Longines ad. It was never my intention to raise such an inflammatory subject. Thanks
      1. TW Staff
        TW Staff
        Thread has been deleted. Thanks, Brittany, TW
        May 31, 2016
      2. robbo1970
        robbo1970
        Thanks Brittany, much appreciated. R
        May 31, 2016
    12. Mickael122
      Mickael122
      Hello!
      Has my thread been removed?
      I didn't think to do anything against the rules...
      1. TW Staff
        TW Staff
        Mickael122, We do not allow links to E-Bay auctions. Thanks, Brittany, TW
        May 11, 2016
    13. JAIDY
      JAIDY
      Hola,
      Quisiera consultar que cuerda recomiendan para una raqueta Head Instict MP de 300 gramos.

      Desde ya muchas gracias!!
      Saludos,
      1. TW Staff
        TW Staff
        What are you looking for out of your strings? Control, power, comfort? What are you currently using? I can help make some suggestions. Thanks, Brittany, TW
        May 11, 2016
    14. roger_and_out
      roger_and_out
      hi there,
      may i know why two of my posts were deleted......
      thnx...
    15. ntinos1972
      ntinos1972
      also the one from TW was lighter and more HH of specs.the one from the other site is on specs and has a smaller silver sticker on the side that looks original.
    16. ntinos1972
      ntinos1972
      hi i am from greece.i want to ask,i have one wilson ultra 100 fro TW EUROPE that has a yellow dot at 12 o'clock on the frame.a friend has one from another site that has a red dot at 12 o'clock on the frame.is one of them fake?
      1. TW Staff
        TW Staff
        TW Europe is an authorized Wilson dealer so the racquet you have is authentic.
        May 2, 2016
    17. zapvor
      zapvor
      can you please explain why you deleted my post and let everyone else post in the playtest thread? why am i being discriminated against?
      1. TW Staff
        TW Staff
        We deleted several posts not just yours that said "email sent" or "pick me" as we do not allow that in playtest threads.
        Apr 26, 2016
    18. reebaln
      reebaln
      I am travelling overseas and was wondering if tennis racquets are allowed as carry on ?
      1. TahoeTennis
        TahoeTennis
        Yes they are. I have carried my racquets on many times, just store them in your backpack/racquet bag.
        Apr 24, 2016
      2. reebaln
        reebaln
        thank you :)
        Apr 24, 2016
    19. Sujeet
      Sujeet
      Hi Tw, I really wanted a pure aero with play sensor but I like the tour version more which doesnt have the sensor. May be I can customize a standard aero play to tour weight & balance?
      1) Is the only difference between the tour and standard version weight in the handle? Nothing else in the hoop?
      2) Can the TW racket customization service do this?
      Thanks a lot
      1. TW Staff
        TW Staff
        Sujeet, contact our customer service department at info@tennis-warehouse.com and they can help set up a order and put you in touch with our customization expert. Thanks, Brittany, TW
        Apr 25, 2016
    20. reebaln
      reebaln
      does squash eye guard work for tennis?
      if yes, would you recommend one ?
      1. TW Staff
        TW Staff
        I don't see why it wouldn't work, but unfortunately, I don't know much about squash and couldn't offer any recommendations on models.
        Apr 22, 2016
    21. Dora
      Dora
      Do you know what happened to the tennis instructional site TennisOne.com?? It just desappeared? Without saying anything about to the memberships? I thought they were a serious site...
      1. TW Staff
        TW Staff
        We only know that the site shut down about a week ago.
        Apr 22, 2016
    22. mawashi
      mawashi
      Hi,

      I'm very tempted by the yonex Dr100 and Dr98 however, I have always been using heavier sticks that are around 320-340 and I'm a bit concerned about the durability of such light sticks especially the 300g Dr100.

      In your experiences do such light sticks hold up as well as heavier racquets? I don't abuse my racquets but I do string them often, like once every 3 weeks.
      1. TW Staff
        TW Staff
        Yes, we haven't noticed the lighter racquets breaking more often than heavier racquets.
        Apr 22, 2016
      2. mawashi
        mawashi
        Thank you :)
        Apr 22, 2016
    23. Anaconda
      Anaconda
      Hey, I've made the my new account. Please delete Anaconda. (didn't know if you got the message from my page)

      Kind regards,
      Anaconda.
    24. haqqani1777
      haqqani1777
      Hello, I ordered Volkyl Cyclone 18 (Yellow) along with a few other things. Before adding in to the shopping cart it said that the strings will be available 03/28. I just received an email saying that they are in "backorder status". Can you please confirm what that means? What about the rest of my order? More importantly, what is the timeline for the strings availability? Thanks, Hissaan Haqqani.
      1. TW Staff
        TW Staff
        Haqqani, the string was set to deliver to us on 3/27 but we did not receive it. I have checked with our buyer for an update and unfortunately, Volkl can not ship to us until early July. I looked up your order and you can either hold the order until then or have the other products on the order shipped out first. Please contact our customer service department for more information. Thanks, Brittany, TW
        Apr 4, 2016
      2. haqqani1777
        haqqani1777
        I just talked to customer service and changed the string color to Black. They had that in stock so we're set. Appreciate your feedback. Thanks.
        Apr 4, 2016
    25. Guillermo "El Horla"
      Guillermo "El Horla"
      Hi, how can I be part of the play test list?
      Thanks,

      Guillermo
      1. TW Staff
        TW Staff
        The reviews that are posted on the Tennis Warehouse site are done by staff members. However, please check the racquet, strings and shoes forums regularly for opportunities to play test products. We will post instructions on how to apply for each playtest opportunity.
        Mar 31, 2016
    26. sergiiko
      sergiiko
      Hi, how can I remove my ad about WTB tennis bag and selling my racket from sales section?
      1. TW Staff
        TW Staff
        sergiiko,

        You can report the posts and let us know you want them deleted. We can do it for you. Thanks, Brittany, TW
        Mar 30, 2016
    27. tray999
      tray999
      Can you explain why my ad was pulled? Thanks
      1. TW Staff
        TW Staff
        Mar 18, 2016
    28. Petefan
      Petefan
      Hi,
      any recommendations where to tie off the cross knot when I string two piece? (Tecnifibre tfight 315 ATP lmt. 16/19)
      br
      Niki
      1. TW Staff
        TW Staff
        Petefan, Cross ties are at 7H and 4T. Main tie offs at 6T. Thanks, Brittany, TW
        Feb 23, 2016
    29. cknobman
      cknobman
      Would it be possible to know if I have been removed from the play test candidate list?
      I have not been selected in the last 3-4 I have applied for after being accepted for the first 3. I always felt I gave very thorough and quality reviews posted withing the time slot provided.
      If I did something wrong I'd love the chance to correct it.
      1. TW Staff
        TW Staff
        Unfortunately, you were not selected for this current shoe playtest. But you are still in good standings for future playtests and was just selected for the string playtest. Our playtests are getting more popular as had 75+ users sign up to playtest 10 shoes. We try to give members a chance who were not selected to be on one of the last major playtests (Pure Aero/Tour, POP and adidas shoe). Thanks, Brittany, TW
        Feb 16, 2016
    30. Ernstuge
      Ernstuge
      I sent you the email once again via Contact Form option you have at the bottom of the page. The subject is: "Collaboration Offer - waiting for reply"
      1. TW Staff
        TW Staff
        Your message was received and sent on to the proper contact.
        Feb 10, 2016
    31. Ernstuge
      Ernstuge
      It is not possible to see any email from my personal address as it was sent from business email, however may I have email address of the administrator?
      I want to make sure my email is received.

      Thank you
      1. TW Staff
        TW Staff
        I don't know what your personal email address is, so I would look under a message from your username. We receive a lot of emails a day. Please try contacting us through the Conversations or can you tell me the subject title of the email?
        Feb 9, 2016
    32. Jean-Pierre Boucher
      Jean-Pierre Boucher
      Are you the one deleting my postings? If so, why?
      1. TW Staff
        TW Staff
        We do not allow the posting of products that have not been released. The product you are trying to post images of does not launch until March in the US. TW Staff
        Feb 8, 2016
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