I just wanted to give kudos where I think they are due. Last night I placed an order for some strings at TW. Immediately after placing the order I realized that I had also wanted to buy some grommets so I emailed email@example.com and asked that the grommet order be bundled with the rest of my string order to keep the shipping cost down. Before hearing back from info@... however I got a reply this morning from a different email address at TW saying my string order was ready to ship today (typical quick service!) but there was no mention of the grommets. Rut Roh. So I immediately reply to this email asking if the grommets can still be bundled with the strings. Within an hour I get a reply back saying, "no problem" and even though the grommets are out-of-stock they'll ship them later this week for the same total shipping cost I was going to pay for just shipping the strings. Another happy ending; another satisfied customer. Thanks TW!