Another sad story

Discussion in 'Stringing Techniques / Stringing Machines' started by pkshooter, Aug 18, 2012.

  1. pkshooter

    pkshooter Semi-Pro

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    My Gamma prog. 2 broke. One of the two metal strips inside the crank just fell out. I've only done seven... SEVEN jobs on it, and in the middle of the eighth the strip fell out as I was pulling tension on the mains. What do I do?:confused:
     
    #1
  2. esgee48

    esgee48 Hall of Fame

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    Call the retailer that sold you the machine? If the machine is newish, the retailer should fix it.

    Or shoot an email to GammaTech.
     
    #2
  3. pkshooter

    pkshooter Semi-Pro

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    I sent an email to tw and I looked at the gamma site, its supposed to hav a life time warranty, put I threw all the boxes away
     
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  4. The Meat

    The Meat Hall of Fame

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    is it the sand paper like strips? You could always try skateboard griptape, very adhesive and the grit should last, could work.
     
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  5. rich s

    rich s Hall of Fame

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    post a pic so we can see the problem to recommend an appropriate solution...
     
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  6. pkshooter

    pkshooter Semi-Pro

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    ^ I would but I don't know how. Sorry
     
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  7. Irvin

    Irvin G.O.A.T.

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    I would not try to fix it myself. You could cause problems that snowball into bigger problems and then Gamma may void your warranty (worst case scenario.) Get a box and send only the crank back to TW or Gamma. You don't need all the great packing just use newspaper.

    If you want to post pictures. Set up a photobucket.com account and post your picture there. Then it is a simple matter of copying the URL of the picture on the hosting site and pasting the URL here like this [​IMG] just leave out the spaces. Or you can use the icon that has the mountain view and it is easier. Or you can just paste in the URL and the picture will open when selected.
     
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  8. pkshooter

    pkshooter Semi-Pro

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    ^ posted read and appreciated
     
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  9. cap.phillips

    cap.phillips Rookie

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    Call Gamma directly. They are very easy to deal with. Explain the problem. They will probably ask for a picture of the defective part. Also have the serial number of your machine handy.
     
    #9
  10. Maui19

    Maui19 Hall of Fame

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    My experience has always been to call rather than to email. Emails can drop into a giant void. Calls get taken care of right away.
     
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  11. Gamma Tech

    Gamma Tech Professional

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    Hello pkshooter, I tried emailing you a response, and solution, to help solve your problem but I'm not sure that you received it. If not email me at cad@gammasports.com
     
    #11
  12. Setmatch45

    Setmatch45 Rookie

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    Nice job Gamma rep
     
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