Hello... I have been trying for about 3 weeks to get a response from P1 tennis about getting my racquets customized. Intermediate-adv player ... But serious. Want to get the silver service... Mainly for grip customization. They mention on their website that they handle amateurs so I am a bit frustrated. I am sure they're very busy etc.... But wanted to know about what their timeframe is or anyone has used P1 .. .really want to hire them but might have to go to a competitor(. Thanks!