Can TW help me out?

Discussion in 'TW Questions/Comments' started by Silke1c, Jan 30, 2008.

  1. Silke1c

    Silke1c New User

    Joined:
    Jan 28, 2008
    Messages:
    58
    Location:
    Michigan
    Dear TW,

    I received for Christmas 2 Volkl DNX 10 mid plus racquets. They were purchased through your used demo program. Last weekend on my first opportunity to hit with them I dropped one while spinning it on my finger. The frame hit on the top and fractured in two places. I think it happened because the frame was so cold. I had left the racquets in my truck the night before and it was only a 10 minute drive to the indoor courts. I live in Michigan and it was abot 14 degrees. Am I totally out of luck or is there anything you can do to help me out? I'm not very interested in the mid size racquet and I can't afford the Borris Becker 11. Is there any chance the racquet can be replaced or is there another demo I could buy? Thanks for any help or information you can give me.

    Sincerely,

    Chris Silker
    silke1c@cmich.edu
     
    #1
  2. Azzurri

    Azzurri Legend

    Joined:
    Mar 6, 2006
    Messages:
    7,884
    Location:
    Next door to Elisha Cuthbert.
    You may want to give them a call. It was a demo, so who know if you get the warranty. Better call them...AND DON'T LEAVE THEM IN THE TRUNK OVERNIGHT IN THE MIDDLE OF A MICHIGAN WINTER!! I won't leave mine for 5 minutes.
     
    #2
  3. BreakPoint

    BreakPoint Bionic Poster

    Joined:
    Feb 18, 2004
    Messages:
    43,326
    I agree. NEVER, and I mean, NEVER, leave your racquets in your car, whether you live in cold or hot climates. Both very cold and very hot temperatures can adversly damage your frames and your strings.
     
    #3
  4. PROTENNIS63

    PROTENNIS63 Hall of Fame

    Joined:
    Jul 11, 2007
    Messages:
    2,722
    Demo frames might not be under manufacturer warranty. Best is to email them or call them directly.
     
    #4
  5. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,127
    Location:
    Tennis-Warehouse.com
    Chris, check your email.

    Jason, TW
     
    #5

Share This Page