costumer service

Discussion in 'TW Questions/Comments' started by Tmano, Feb 1, 2013.

  1. Tmano

    Tmano Professional

    Joined:
    Dec 9, 2010
    Messages:
    888
    customer service

    Hi, I'm just wondering if the customer service it is still there. I sent 4 emails regarding the same matter ( shoes sole warranty)I did not get any answer at all in three days.
    The TW customer service has been always outstanding, I don't know, maybe my emails went into the junk mail :(

    Thanks
     
    Last edited: Feb 1, 2013
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,537
    Location:
    Tennis-Warehouse.com
    Tmano,

    Our customer service will be back in at 8 a.m. PST tomorrow morning.

    If you would like, I can have a service rep e-mail you immediately once they get into the office in the morning.

    Or a phone call to our customer service department can take care of your issue much quicker at 1-800-883-6647.

    Thanks,

    Aaron
    TW Customer Service
     
    Last edited: Feb 1, 2013
    #2
  3. Tmano

    Tmano Professional

    Joined:
    Dec 9, 2010
    Messages:
    888

    Hi Aaron,
    tomorrow morning will be fine, it's not such a huge deal....just a warranty shoes. Maybe next time I call directly in order to avoid late reply.

    Thanks again Aaron
    Tmano
     
    #3

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