Customization Service question?

Discussion in 'TW Questions/Comments' started by HEADfamilydynasty, Sep 29, 2012.

  1. HEADfamilydynasty

    HEADfamilydynasty Rookie

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    If i wanted the weight or swingweight of my incoming racquet measured how much would it cost and would it take longer for TW to ship out the racquet? if so how much longer? An extra hour or an extra day?
     
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  2. HEADfamilydynasty

    HEADfamilydynasty Rookie

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    bump...............
     
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  3. Andyroo10567

    Andyroo10567 Professional

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    Search function helps.
     
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  4. TW Staff

    TW Staff Administrator

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    HEADfamilydynasty,

    If you give our customer service a call or shoot them an e-mail, we will be able to set that up for you. The service is $10 per order if we are just measuring specs to provide to you. The service is $20 per racquet if you were to want us to modify a racquet to your desired specs.

    1-800-883-6647
    info@tennis-warehouse.com

    Hope this is helpful.

    Aaron
    TW Customer Service
     
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  5. HEADfamilydynasty

    HEADfamilydynasty Rookie

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    Thank You.

    I also want to know if this delays the order at all. will it take longer for the racket to get to me? if so how long?

    Thanks.
     
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  6. TW Staff

    TW Staff Administrator

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    HEADfamilydynasty,

    This process can delay the racquet shipping time by usually no more than one business day, if any delay at all. If we experience a high volume of requests on any given day, it may cause an extra day delay.

    Hope this helps.

    Aaron
    TW Customer Service
     
    #6
  7. HEADfamilydynasty

    HEADfamilydynasty Rookie

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    ^^^ Thank You Aaron!
     
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