Does anyone have a problem with yonex grommets?

Discussion in 'Racquets' started by dorgchant, Jun 15, 2008.

  1. dorgchant

    dorgchant New User

    Joined:
    Jun 13, 2008
    Messages:
    2
    My RDX 500 mid has this problem at 6 o'clock. The inner grommets were cracked during first play! :(
    I sent the complaint to both Yonex Thailand and Headquater. Yonex Thailand just informed that they have no spares :confused: Without any useful information.
    For the headquater, just only one reply that they sent back to me on June 2. I already sent back some information they asked on that day.

    Please let me know what should i do? Purchasing from TW may be the last choise.

    Thank You.

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    #1
  2. TonyB

    TonyB Hall of Fame

    Joined:
    Sep 6, 2006
    Messages:
    2,779
    Something seriously wrong there. Those grommets are flexible rubber. They shouldn't crack and split like that.

    My guess is that they were damaged (significantly) prior to installation. I would contact Yonex USA (their customer service is excellent) and get some replacements.

    I called Yonex USA for some grommets for my old RQ-120 and after talking with 2 different people they sent me about a dozen possible replacements. They were more helpful than I would have thought.

    Either that or kick in the extra $8 or whatever and buy a replacement at TW. It's not the end of the world.
     
    #2

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