Discussion in 'Stringing Techniques / Stringing Machines' started by aznfatmonkey, Mar 28, 2010.
Some of the replies on that page have to do with customers making illogical or stupid requests but not nearly all of them and it is a smokescreen to try and imply otherwise.
For the record, I have spoken to Victor at least once on the phone when I was considering buying an EAG-300 a couple of years ago and while he wasn't the friendliest guy in the world, he did not say anything rude to me at that time. However, that is only one data point and I am not discounting the other first hand interactions others such as bsandy have had with Victor where he wasn't so nice or cooperative.
^^^Yeah, agreed. I think many of the requests deal with trying to use Eagnas parts on other brands of machines. You would think a vendor would want to sell parts no matter who wants to buy them. Except for the fact he would have to deal with the added hassle of taking back returns (and getting arguments from already unhappy customers with restocking fees/shipping fees etc.) when those parts don't work as planned. The extra support headache may not be worth it to Victor so he chooses not to sell to people who don't own an Eagnas machine.
Similarly, I worked for a software vendor in Prof. Services who choose not to quote any customization work for their products because they did not want to deal with support nightmare of supporting hundreds of customized solutions. This is similar to what Maxline/Eagnas wants to do: limit their business model to something they can support and not deal with the hassles of supporting other machine manufacturers who are out of business or no longer supporting legacy products.
Just my $.02.
I believe he already purchased the machine lol.
Your lol is broken. It keeps going off when things aren't funny.
If I were to call Brett or Mark to ask for a part for an Eagnas, what do you think thier reaction would be? Other than laughing! I have called Maxline, but I did not speak to Victor and had my questions answered. Though at the time, I was asking when they might have a starting clamp in stock, seems to be a fast moving item.
Since you asked, I am pretty sure that even if either of them would not be able to satisfy my request that I would be told this in a polite and professional manner. Do you feel otherwise?
Probably a polite "No" followed by histerical laughing, "you want what for an Eagnas?" ROFLMAO......
I think you are projecting. Just because you and Victor would respond like that doesn't mean Mark or Brett would. What would they possibly gain by laughing in the face of a potential customer who has sought them out?
Though If I did want a part from Alpha for my Eagnas (that I don't own anymore), I would not say it's for my Eagnas, but for one other Alpha model machines. Which I've done in the past. I was looking for K support mounts for an Eagnas, before. Maxline wanted $25 a piece, where as Alpha wanted $10 a piece.
I received my machine today! The shipping was pretty good. I ordered on Friday, and it's already here! Does anybody know where I should inspect to make sure there are no defects?
uuhh, try it out and see?
post pics, etc. i think i want a 910 also. thx and enjoy!
enjoy! tell us how it goes and try to post pics.
It only takes a day or so to ship to AZ. Obviously scratches and blemishes are to be expected. I'm curious what changes they have made recently.
Post some pics. 1MP or VGA size if possible, we don't need a 5MP size picture.
Also tell us how ur first string job goes lol.. a while back i was considering of getting the combo 910
customer svc is not good enough for you, lets not forget.
I'll try to post pics soon, as soon as I get it assembled. I was busy today, so I didn't even start yet. Two questions about stringing on cranks. First, will I have to raise the tension because it isn't a constant pull? If so, how much. My friend's been stringing it at 62 with a constant pull. Also, how do I know how fast I can turn the crank and still keep a consistent tension? Thanks.
You'll need to first verify the tensionhead is calibrated. Did you order a digital scale? Tension can vary about -/+4 lbs, depending on how consistent your crank speed, before it locks out. That's why you need a digital scale to find out for sure where you are at, and how to compensate for the difference.
Ya, but the jist of those responses on his website are that those are for customers that didnt actually buy a machine from him and are asking him questions about buying parts (for either their non-eagnas matches or grey market eagnas machines). Including requests to measure parts for them.
He's obviously decided it's not worth his time to deal with those and prefers to deal with people who have actually spent more money buying a machine from Maxline.
Now perhaps those are dealing with bad customer service from him as well, but if someone is just going by his website comments I think that's not really evidence because those people are not even really his customers.
Although why he chooses to put a webpage out there celebrating it is kind of strange....
I can identify with it though, people call making all sorts of strange requests and demands which may lead to him making $20 or less and when he doesnt do what he want they go complaining about poor customer service. (when really they are not even his customer)
Maybe he thought putting that page out there would counter some of the buzz about his bad customer service by giving his take on it, but obviously it backfired.
I ordered a pair of spring assisted base clamps Monday, Victor answered the phone, said the parts are pricey, $110 each, but I ordered them anyway.
They arrived today, and were easy to install, plus came with the tools necessary and instructions.
Much easier on the hands than the cone lock clamps. He was very polite and 4 days shipping from California to Florida is good. I like the clamps. Probably another 2000 string jobs left in my Flash 925.
Haha you remember everything about me now don't you
Nice setup, looks like my Gamma 5003.
Thanks! With the Wise it works well. Would rather have the new Neos 1500 mounting system, but this machine has been very reliable and meets my requirements. Bought it off Flea Bay new 3 years ago $450; the spring assisted clamps take less time than the cone locks. Ounce again, I must be one of the lucky ones with Maxline, I have never had an issue. Good products at a fair price.
I think the 925 and 5003 mounting system comes from the same supplier. Parts are Parts!
The Eagnas Flash series are clones of the Gammas, probably older Gammas, but same parts none the less.
I'm considering the NEO 1500 mounting system for my project machine, or the Gamma 6-PT SC Suspension Mounting System upgrade. I also have a Wise on my machine, but I have the Gamma Quick Action clamps with Eagnas PN-1012 string clamps.
Why not the NEO 1000? is it because of 6pt mounting system? or is it because you don't like glide clamps? And whats wrong with the 2pt if you're stringing for others makes it a bit easier and quicker
I assembled my machine and finished my first string job today! It took me 2 hrs and 15 min., which is not bad imo. Sorry I didn't post pics yet. Hopefully they'll be up by tomorrow. I was also wondering, why does it matter how fast you turn the crank? Doesn't the machine lock out when it senses the tension? Also, how do I know how fast I can turn it?
turn at a rate you believe will not damage the string and yield consistant results.
the string will continue to stretch after the "lock out", thus the slower you crank, the more of this extra stretch will be "removed" before reaching the set tension (lockout). no need to crank EXTRA slow, but don't crank too fast, develop a consistent, deliberate cranking speed/motion for consistent results.
Couldn't find a better way to say this
Hey guys, I finally got around to posting pics. Let me know if you want more.
oops, that didn't work. How do I post pictures?
LOL, you need to use a picture host server like, tinypic dot com. But I think you need 50 posts to be able to post images or links.
Lol i think you're right you need 50 posts to edit or do any of that stuff. You can't just copy and paste the URL of where you take them on your computer Looking forward to seeing those pics.
He most be doing something wrong cause I don't have that many post cause I write most of the time in the Odds & Ends section,but i have post pics in different sections here.
Try Tinypic like Lakers4Life
I finally got around to the pics.
Tell me if you want some from a specific angle or something.
Nice Pics!!! Congrats!
Yours is different than mine. Mine has the blue spring assisted clamp bases with Eagnas on then and the supports aren't yellow they are blue...and the Machine isn't dark, mine is a sort of light blue.
the machine looks foxy... hows stringing been with it? and what was total cost?
stringing has been perfect and cost was 499 US plus shipping.
edit, heh. oh well.
i also noticed the yellow swivel clamp bases and the darker shade of blue. my flex 865s has the blue swivel clamp bases & the lighter blue like your machine.
Anyways, stringing was great. I didn't have any problems whatsoever. What sucks is that I live in California, so I get taxed on it. The machine was 499 plus $40 shipping plus $47 tax, $587 total. I also get taxed on tenniswarehouse.
i know what you mean...i know what you mean. it sure does suck.
i agree, i lived there for awhile too (pretty place). and it does suck.........i did enjoy climbing in yosemite however. i miss that, but i sure don't miss the "cool" folks. great to be back in the south!!!
LOL I thought you were from Arizona! Nor Cal or SD?
The nice part about ordering from TW, is it comes the next day via GSO if you order before 11AM.
lol, why'd you think I was from Arizona? I live in Norcal, but I generally don't use GSO because I'm not in a hurry. Two day shipping is good enough.
But GSO is not only the fastest in CA, but the cheapest too. Paying the tax a TW isn't so bad if you can get it next day too.
I called and spoke with Victor today. I had a few questions, one regarding an upgrade for a potential used machine purchase (yes, an eagnas).
While he was a bit hard to understand, he was quite helpful and friendly.
He did his job just fine. I would and/or will have no problems ordering
a machine (910 combo) from him.
Interesting on the clamps, I just purchased a pair week ago and they look like this:
Very pleased with my new clamps, only completed about 12 rackets this week, but are working great. Came with tools and instructions, they are a step up from the cone lock. Took 4 days to arrive to Florida, no tax!
I like the black combo better than blue. The blue model looks like the older Alpha machine.
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