Eagnas Hyper 480

Discussion in 'Stringing Techniques / Stringing Machines' started by kmartin, Apr 26, 2008.

  1. kmartin

    kmartin New User

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    I am thinking about making an offer on an Eagnas Hyper 480 listed in a store on a certain auction site. I know it's a gamble, given their customer service track record. But I might be willing to risk it if the price is right, and the quality of the machine is acceptable. So I have a couple of questions about this machine, and other similar Eagnas machines. First, are their clamps of decent quality (http://www.eagnas.com/maxgen1/pn1012.html)? To me, this is the biggest factor in my decision, because if they're not good, I don't think you could count on replacing them with some from another manufacturer. Ultimately the tensioner is likely to be replaced with a Wise 2086, but I can't afford both of them right now. So the tensioner would have to suffice for at least a year or two. So I'd also like to know about people's experiences (good or bad) with their linear string gripper and the crank tensioner (http://www.eagnas.com/maxgen/mcstens.html).
     
  2. kmartin

    kmartin New User

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    URL correction

    The ? at the end of the first url in my original post apparently confused it, and it thinks that's part of the url. Consequently, it doesn't resolve properly. So here it is again, without that: http://www.eagnas.com/maxgen1/pn1012.html
     
  3. icorp

    icorp Rookie

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    There are many posts here that shows very good recommendation on the clamps. I own one and have been satisfied with it and it's been 3 years since i bought. Folks here have bought them as replacements for other machines since the price is quite attractive.

    The crank tensioner is the same for all of Eagnas model and it works well. Others have some concern that the tensioner angle is slightly below the racket mount surface and the strings are at an angle when tensioning. I didn't see that as a concern and did not present any problems.
     
  4. Gimmick

    Gimmick Semi-Pro

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    If you buy this machine be prepared to redrill undersized holes for the V mounts, ask them to send missing pieces, take the warp out of the turntable, and accept that what you receive won't be what they showed in the pictures. If you can make peace with all that, buy it.
     
  5. kmartin

    kmartin New User

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    A tale of two transactions. That's amazing the same vendor can have such different outcomes with two people. Your posts will help me make a decision. Thanks.
     
  6. matchpoints

    matchpoints Professional

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    http://tt.tennis-warehouse.com/showthread.php?t=25948&highlight=hyper480

    The pictures of what I had received are not in that thread anymore but I can tell you that it was a totally different/cheaper turntable.
    I would call and have them assure you that you'll be getting what's showing on their site. For that price you're better off getting a Alpha Revo (when it comes back in stock) for the same price (much better quality albeit a table top) or the Silent Partner Maestro ($250 more). Most people that have had success with them actually went in person to their warehouse to purchase the machine. This is a long term investment and something I'd never go cheap on again. A good company is consistent in its good quality. Imagine going to a restaurant and getting good food sometimes and crappy food/service other times? I'd rather pay a few bucks more and go to a place where I know I'll get good food AND service Every time I go there. Also remember that a machine from a better company will hold its value better. Cheers.
     
    Last edited: Apr 27, 2008
  7. Gimmick

    Gimmick Semi-Pro

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    It's amazing that they have been able to ship their 480 with the Flex 940 base for over two years and never update their photos. Its also amazing that Eagnas's defenders want to claim this is a "customer service" issue. V-mounts that don't fit, and cheaper-than-advertised BENT turntables are not customer service issues. They know precisely how they are deceiving people into buying what looks like a better machine in the pictures. They know beyond a shadow of a doubt that the cast v-mounts are two drill sizes too big to fit in the supports. They just expect the customer to do the finish work for them. To avoid the 300$ jump to the Maestro, I will. This doesn't make what they are doing right, just economical.


    As for quality control, we have chips in the turntable, and clamps.

    Three screws that countersink in the turntable and one that doesn't,

    Paint that's soo cheap the yellow (wrong color) clamps turn part grey before the machine is out of the box.

    Gouges from parts being pulled out of the drill press before it's out of the hole.

    Copious amounts of play in the support arm mechanism.

    A tension head that was "factory calibrated" but needs to have the 1.gripper 2. lockout 3. fulcrum all re-calibrated to the recommended specs.

    Cheap grease that leaks onto the glide rails and makes the clamps stick to the rail instead of sliding.

    Even if you add these up, they also don't come to 300$, so once again, the decision goes back to eagnas, unfortunately.


    If they had included the two center supports after mailing it a week late, it would have been capable of stringing a racquet despite the quality control issues and after redrilling holes for the supports. But they didn't, so I'm out another two weeks waiting to string the first racquet.

    Ignoring the month delay since I can use my other stringer, I figure I have best offer on **** 500 + 50 shipping + 100$ reinforce turntable with steel to match picture + 120$ labor drilling, cleaning, straightening, calibrating + 10$ cleaners, drill bit, sand paper. Total cost 780$ Does this really beat the Maestro? No, but I'm a sucker for a project and I did save 70$ overall.

    In conclusion, Eagnas sucks, Eagnas sucks, Eagnas sucks, but I would probably have purchased it anyways to have an interesting project for two weekends. And, having things to rework gives me somthing to do while I wait for support arms to arrive.
     
  8. Gimmick

    Gimmick Semi-Pro

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    So the previously absent mounting posts showed up today. One of them fit in the stock great, the other has too short of a groove, stands crooked, and has a jog in the groove that makes it hard to screw in past half way. It's pretty obvious the mill broke before the end of the cut and gouged it but they just shipped the damaged, incomplete part out anyways.

    Nevertheless, it does "work", its just more wiggling and slightly tipped to one side. So I'm not even going to bother trying to return it and argue. Once again, this is not a 'customer service' issue. It's lousy quality control.
     
  9. dancraig

    dancraig Hall of Fame

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    Another issue to consider is the fact that you are buying from an e bay store. I think Maxline makes it very clear that they will only provide service to customers that purchase from them.
    I asked about this, a while back, and the e bay store seller said they would "assist" me with any warranty issues with Maxline.
    I asked Maxline if they would honor warranties on machines purchased from that e bay seller. They said they would only assist customers that bought from them, Maxline.
     
  10. Gimmick

    Gimmick Semi-Pro

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    The replacement mounting assemblies came directly from Victor Chu, for what its worth. Lauren Yu swears that she is an authorized distributor and all you have to do is send your paypal receipt as proof of purchase. I haven't had to cross that bridge yet so we'll see.

    The bore for the mounting posts turned out to be too small to receive the spring and the mounting assembly, so add one more re-bored hole to the list. In positive news, an hour and a half of careful grinding restored the bad groove in the mounting post. So now the stringer is completely useable. The turntable reinforcement will come later this week, probably.
     
  11. vu_lyone

    vu_lyone New User

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    Definitely worth the price

    I have had the Hyper 480 for two months now and have restrung 7 racquets. Assembly only took 20 minutes because most of the small components have already been assembled. However, I agree with the other responses that the v-mounts don't fit. I had to sand-papered the cylindrical bottom a few minutes to make them fit correctly. I also had to readjust the clamp bottom tighter. I also had to recalibrate the tensioner because it was a few pounds off. Despite all these minor issues I still think the Hyper 480 is the best deal. I got a better understanding of how stringing machines work and save at least $300.
     
  12. mhstennis100

    mhstennis100 Semi-Pro

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    I have a Flex 940. The clamps and tensioner are the same for both machines. I haven't had any problems with either, and think they function great.
     

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