My New Endeavor: Here is the deal! Several people have asked for honest first-hand experiences with Eagnas and specifically the PLUS 8000 stringing machine. I am going to be the world's test subject. I am a 4.5ish player. I won my local league team tennis as the Captain. I won the fastest serve contest with 107mph. I am a well-rounded player and assist with coaching the high school teams. I am a United States Marine Corps Veteran and specialize in Quality Assurance so I am picky by nature. I am going to be brutally honest and pick everything apart, so hopefully I can help answer questions for those too timid to take chances on their own. I know you are out there hiding in your corners. BUYING EXPERIENCE: Purchasing the machine was an extremely smooth and pleasant experience. Maxline was very understanding of my veteran status and I couldn’t ask for better e-mail communication. I have absolutely no complaints discussing the machine, paying for the machine, or picking up the machine. STAFF: Some of the posts about Eagnas are harsh. The staff does speak English with an accent, but that is because most of their crew is Asian. That is just nature of our melting pot called the USA. You have to remember that Maxline is more or less an importer-storefront for Eagnas. If Babolat only employed their nationality, you would hear a harsh French Accent when you called them. It just so happens that Babolat is so huge they can employ everyone. Regardless, I had no problem understanding them and we were both able to communicate what we needed to. WAREHOUSE: Yes it is on a back street between houses. You will almost miss it if you are not careful. All white block building with a blue screen security door. My suggestion to Maxline would be “pretty-up” the warehouse. For those of us who are able to physically go to it, you know what I mean. Everything is scattered about with no clear organization. I would even go so far as to put up some walls to give it a storefront appearance to hide the warehouse section. And a nice SIGN on the outside of the building would be nice too. I understand it is a warehouse, but since customers can go there, it should present a professional appearance. MACHINE: Go check the website for all of the specs. Constant Pull, Linear Ball Bearing Gripper with Diablo/Nose Cone, 10-point mounting system, 11-90 pound tension, single-action mounting arms, tabletop or included base-mount… LOOKS: The physical makeup and color paint scheme is excellent. The blue and silver compliment each other very well. People who see the machine are impressed. Like most people who don’t string, the “look” of the machine is important and this one does it right! TENSION: After about 25 sticks, I checked the tension with a calibrator and it was dead on. I still have no problems to date. CLAMPS: The diamond-coated clamps are sweet. If you notice, they are exactly like the Babolat Sensor, Sensor Expert, and new Star 5. You can’t ask for more than that. The three-teeth design is excellent for modern string beds, they are easy to operate, and the adjustment wheel is the same too! Replacement clamps are only $39.95. A pair of Badminton clamps is included and they are the same style as the tennis clamps. TOOLS: You only get the basics with the machine: Mini Needle Nose Pliers, Mini Diagonal Cutters, a long pointed awl, and a string mover. However, the rest of the tools you might need are sold on the website and are VERY cheap compared to everyone else. I bought a tension calibrator, starting clamp, straightening awl, pathfinder awl, and cam-action repair pliers (two-tools in one) for $60.75. Please try to beat that. You are looking more along the lines of $150 on other websites for tools with a name stamp. PROBLEMS: My first tension head had a hiccup with the stop limit switch. The tension head would go full travel and the chain would bind. I was able to troubleshoot this one myself, but there was no way for me to fix it. When I contacted Eagnas, they were very understanding. I went out to the warehouse after work on a Friday. I ended up getting lost so I was really late, around 8:30pm. I kept calling their cell phone and they kept in touch with me. When I finally got there, I was met with nothing but smiles. No worries. We pulled a new tension head out of its packaging, tested it, and it has been great ever since. We swapped one for one and everything was smooth. They even helped me find the Claim Jumper Restaurant on Crenshaw. The plastic faceplate for the digital readout is loose. It’s kind of like a thin plastic sheet that is stuck on and covers the readout and buttons. It has to be thin and flimsy because you have to push the buttons through it. No big problem. I just reattached it with two-sided tape. Wanted to mention everything, even this minor! CONCLUSION: When it is all said and done, you cannot beat this machine for its price. People are actually trying to sell their drop-weight and crank-arm machines for the same $$$ and it honestly amazes me. My suggestion would be to buy it. If you are one of the skittish people hiding in the corners, have your friend get one and see it for yourself. I will definitely post any problems I have with this machine, but it has been rock solid so far and I don’t see any problems in the future. EXCELLENT MACHINE. BEAUTIFUL MACHINE. CONSISTENT MACHINE. GREAT CUSTOMER SERVICE. UNBEATABLE PRICE!