Ethics of outsole warranty claims

Discussion in 'Shoes and Apparel' started by NineMileSkid, May 17, 2013.

  1. NineMileSkid

    NineMileSkid Rookie

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    Is it ethical, in your opinion, to continue purchasing a shoe with a 6-month outsole guarantee, and using that guarantee, when you know from experience, at the time of purchase, that you will almost definitely wear through the outsole in 3 or 4 months?
     
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  2. magnut

    magnut Hall of Fame

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    Yes its ethical. The manufacturers know there product better than you do. If they are willing to warranty it then they should stand behind it.
     
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  3. NineMileSkid

    NineMileSkid Rookie

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    Ethical question 2:

    Once the outsole has worn through, is it ethical for me to continue using the shoe for practice for another 2 months before making my claim, or is the right thing to do send them in as soon as they failed?
     
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  4. tennis_enthusiast

    tennis_enthusiast Rookie

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    I don't think that is an ethical debate, I think that it is just your personal preference. If you are buying a new pair with a 6-month warranty, then there is no reason that you should have an ethical debate as to whether or not you should send them in once they are worn through. I know plenty of people who wear their shoes down to almost the sock because they go through shoes so fast. There isn't anything wrong with getting as much time as you can out of the shoe, but my preference is to send them in sooner so that I always have a good pair.
     
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  5. magnut

    magnut Hall of Fame

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    If you want to keep playing with them go for it. Just dont go so far that you wear a whole in your foot.

    The only way I could see an outsole claim be unethical is if 6 months went by and you decided to take a belt sander to the shoes to get your second pair. If you are useing them for tennis your fine.

    Warranties are a great pitch for shoes. Most poeople never make the claim but for serious players its fantastic. I only buy shoes with the outsole guaranty and am not brand specific so it help the manufactures from the competitive aspect when they are willing to do right for the consumer. I would never hav e tried Barricades if not for the warranty and they are great shoes. After that I went to head. Right now I am playing with a pair of princes.

    Honeslty....I have never had a shoes last 6 months on hardcourts. Its almost impossible for serious players to go 6 months with one pair of shoes. Most will go in 3-4 weeks at best. Some of the less durable ones your looking at 1-2 weeks.
     
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  6. NJ1

    NJ1 Professional

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    Of course it's ethical to keep wearing them, they are your shoes, but be careful not to injure yourself. Also, say a shoe is 130 bucks, or even 80, the fact you get two pairs for this price doesn't stop the manufacturers making money from you, believe me.
     
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  7. NineMileSkid

    NineMileSkid Rookie

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    And this brings another question

    If I know I am going to make a claim, and that therefore the manufacturer is going to send me a voucher for the full retail price of the product, should I avoid paying sale price for that original pair?
     
    Last edited: May 17, 2013
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  8. NineMileSkid

    NineMileSkid Rookie

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    Last ethical question

    When I get the voucher, is it OK if I use it to buy sale shoes on the manufacturer's site, allowing me to use the remainder of the voucher for a tee shirt or some wrist bands? Or if I do buy sale shoes with the voucher, should I just not use the rest of it?
     
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  9. NineMileSkid

    NineMileSkid Rookie

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    Because as I see, if I games the system, I could buy a pair of $130 shoes for $79, wear them out, send them in, and use the $130 voucher to get a pair of sale shoes and a dri-fit tee.

    So I get two pair of shoes and 1 shirt for $79. Is this the wrong thing to do?
     
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  10. NJ1

    NJ1 Professional

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    Yes, it is 100% fine and sensible. It is not only Nike's policy to redeem full msrp but they are also the most profitable sports apparel company in the world so worry not about them being "screwed". They are still making money off you.

    Certainly much more sensible to return to the manufacturer than TW who will aim to grab even more money.
     
    Last edited: May 17, 2013
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  11. kimguroo

    kimguroo Hall of Fame

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    there are some people try to claim same warranty shoes, that's unethical but as long as you are buying new pair of shoes which has the warranty, you are fine.

    I usually claim as soon as I see midsole even though rest of shoes are fine.
    I think I might be able to wear one more two more months but once I tried to wear worn out shoes a little more than i used to then I rolled my ankle. it could be very serious but fortunately I was not injured then I thought that I should not wear worn out shoes which expose midsole. much cheaper to buy new shoes instead of paying big medical expenses.

    I hate see people who abuse the warranty system. honestly, I prefer to see lower price shoes without the warranty instead of high price shoes with the warranty.
     
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  12. NineMileSkid

    NineMileSkid Rookie

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    You raise an interesting question. If I purchase a pair of shoes with a 6-month warranty, and they were out in two, should the replacement shoe have a 4-month warranty on it? If it also wear out in 2 months, I have only gotten 4 months use on a shoe that was warranted to last for 6.
     
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  13. kimguroo

    kimguroo Hall of Fame

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    No. Warranty is one time thing so if you wear out shoes within 2 months, that's it. Replacement shoes (or voucher) does not have warranty.

    I remember that one forum member claimed same warranty for two years then finally shoe company rejected warranty haha.

    Warranty has very logical policies.
    I don't know why some people think that shoes can be claimed over and over again.
    The warranty only applies for the first shoes which you paid (does not matter how much you paid for). The replacement shoes or voucher does not have warranties.
     
    Last edited: May 17, 2013
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  14. NineMileSkid

    NineMileSkid Rookie

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    Understood.

    To be hyper-technical, it is 6-month or one-pair warranty, whichever comes first. I guess maybe!
     
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  15. The Meat

    The Meat Hall of Fame

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    Look at my CB 3.3's on the "post your shoes before the claim" page, they are so damaged after 3 months that they literally aren't playable anymore. Like someone else said, it's a personal preference when you want to send them in after revealing the midsole. Personally I love bald soles, I can slide like a boss on hardcourt with a lot of stability.
     
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  16. sports4eva115

    sports4eva115 Semi-Pro

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    some people are able to obtain receipts from local tennis shops on the purchase of a warranty shoe to reuse the warranty..
     
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  17. NineMileSkid

    NineMileSkid Rookie

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    I would have to say that not only is that unethical, it sounds like it would be criminally fraudulent.
     
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  18. WildVolley

    WildVolley Legend

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    I sometimes break into tears when I think of people buying warranty shoes and then returning them to places like Nike when they know they'll wear through them in less than 6-months.

    How will Knight afford a new private jet or an island in the South Pacific if people wear through shoes playing tennis and then get another pair free?:cry:
     
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  19. magnut

    magnut Hall of Fame

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    Nice. I like the reciept idea. Too bad I buy all my shoes from Tennis Warehouse. This...even though H-bird gives you your money back so its like getting free shoes.

    I figure I spend around $50 and get two pairs of shoes its a pretty good deal. Unless you get new balance or asics which last about a week. I just wish barricaides were not so dang expensive hence I have gone to prince and head.

    Tennis Warehouse are good people to deal with and they give us some nice free entertainment with this forum so I dont mind supporting them a little bit. I cant say they have every given me any guff about a shoe return.

    It would be nice if they had a little more selection but I am not that picky so I keep giving them my business .I am not buying your $$$$$$$$ clothes though. Those prices are rediculous. My kids have to eat!
     
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  20. Bartelby

    Bartelby G.O.A.T.

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    The fact is that I do not think I could wear a sole through in six months, but I'm sure my midsole is just as shot as the next person.

    Should I get out my grinder?
     
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  21. WildVolley

    WildVolley Legend

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    Getting out the grinder is unethical. However, if you just run lines and slide until you wear thru them, that's legit. And you'll get in very good shape. Or try to find some old courts with the rough surface and pretend that you're Monfils.

    I had a pair of Prince shoes with a warranty last year. I would have worn thru them but I rolled my ankle playing in a field and wasn't able to play tennis for months!:cry:
     
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  22. JackB1

    JackB1 G.O.A.T.

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    Can someone tells me at what point is a shoe with a warranty deamed "returnable"? Do you have to have holes in the sole or what about if the tread is completely worn out like a bald tire?
     
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  23. NJ1

    NJ1 Professional

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    The sole has to be worn through to the midsole (foam). Just being bald does not qualify I'm afraid.

    [​IMG]
     
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  24. BDAZ

    BDAZ Professional

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    As far as taking the voucher and getting a cheaper pair of shoes and something else, like a t-shirt or something, if Nike had a problem with that, then they wouldn't give you a voucher for $130, they'd just straight up give you another pair of shoes. I think they used to do it that way, no? I think at least that's how adidas used to do it. A member at my club got screwed because we are an all whites club (well, each article of clothing, shoes, socks, wristbands, etc. needs to be at least 50% white) and adidas sent him a pair of silver/black Barricades. He couldn't wear them at the club. If Nike had a problem with you using the voucher for something other than a replacement pair of shoes, they'd just give you new shoes.
     
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  25. NineMileSkid

    NineMileSkid Rookie

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    Re: When the shoe is ready. My Nikes are just now showing little specks of the midsole, maybe 30 or 40 of them about the size of a pin *****, in tow locations. I'll be keeping them another month at least, but would they be eligible now?
     
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  26. kimguroo

    kimguroo Hall of Fame

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    Without pics, hard to tell.

    You can visit this thread and see pics of shoes before TW members send their warranty shoes.
    http://tt.tennis-warehouse.com/showthread.php?t=340506
     
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