Fake Luxilons aren’t really fake?

Q

Querorz1

New User
Case: unsolved

Hey guys,

Quick summary: I’m a tourist in the states. Buying luxilon reels to use back in my country. I bought 2 reels from 2 different **** sellers whose profiles didn’t look very legit anyways and their price was 140 dollars for each 726 ft Alu Power reel (too cheap to be true). And i realized their labels printed lookt cheesy.

When i googled this, i saw that there were many scammers selling fake Luxilons. So i was sure these are not genuine.

I sent the pictures to Wilson and they say:

Our experts have confirmed from the images sent that these strings are Wilson genuine, so feel free to trust and rock them on your racket, thanks for choosing Wilson, your favorite brand by athletes, for athletes.


İmage 1
İmage 2
Image 3

I’m so confused. Help please. Thanks.


Update:

I sent Wilson another email with this video, and they said they are sure this is genuine.

Video


rONREn.jpeg
 
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C

colan5934

Professional
Looks fake to me unless packaging varies by country which I generally doubt. The label is close enough to fool an everyday Wilson customer service rep, probably. They deal with all Wilson products, not just tennis.
 
Q

Querorz1

New User
colan5934 said:
Looks fake to me unless packaging varies by country which I generally doubt. The label is close enough to fool an everyday Wilson customer service rep, probably. They deal with all Wilson products, not just tennis.
Click to expand...
I mean these guys should be reaaally good at their job to be called “expert” in a company like Wilson, right? If they weren’t entirely sure, they wouldn’t risk their reputation, right? I’m so confused.
 
T

tennis3

Hall of Fame
Go ahead and buy it.

Could you post a follow up when you receive the string. I'd be 99.99% sure it's fake, but there's always that chance.
 
Q

Querorz1

New User
tennis3 said:
Go ahead and buy it.

Could you post a follow up when you receive the string. I'd be 99.99% sure it's fake, but there's always that chance.
Click to expand...
Man, i already have bought them. These are my own images. How will i know if these are fake lol? Wilson says they don’t look fake from my images.
 
T

tennis3

Hall of Fame
Querorz1 said:
How will i know if these are fake lol?
Click to expand...
It should be obvious from how it plays, feels and looks.

Do you have any real Luxilon that you can compare it to side by side?

If you bought a half reel (330 feet) then $140 is regular price. It should be real.
 
C

colan5934

Professional
Querorz1 said:
I checked online images of genuine products and the rough model doesn’t seem to have it printed there.
Click to expand...
Rough definitely has it printed. There should also be a sticker with the UPC and batch code on the reel.

The fonts and text on the label do not match authentic retail. I’d bet you an authentic reel it’s fake ;)
 
M

Mischko

Professional
Labels were changed a couple of years ago, now they have that "solar power" symbol etc. Looks real to me, it's difficult to fake the colour and how it reflects sunlight. Alu is slightly transparent in the sun, fakes are just simple light gray polyester, different colour and texture. Also it's difficult to fake how it feels under the fingers, Alu is kind of malleable when you kink it a bit, several times at the end etc ordinary poly not at all
 
Q

Querorz1

New User
Mischko said:
Labels were changed a couple of years ago, now they have that "solar power" symbol etc. Looks real to me, it's difficult to fake the colour and how it reflects sunlight. Alu is slightly transparent in the sun, fakes are just simple light gray polyester, different colour and texture. Also it's difficult to fake how it feels under the fingers, Alu is kind of malleable when you kink it a bit, several times at the end etc ordinary poly not at all
Click to expand...
Mischko thanks for your help. I had another reel of genuine Alu Power (not rough version). I tested it under the sun and it’s definitely slightly transparent. But these 125 Rough ones (that i suspect to be fake) have zero transparency. Is this a definitive proof these are fake?
 
M

Mischko

Professional
Well now I went to check both regular alu and rough against the setting sun, and both are slightly transparent at a right angle though, not immediately. Both 1.25
 
M

Mischko

Professional
Idk, but rough is probably more difficult to fake because of the rough surface, those indentations are kind of specific

Maybe I'm just clueless about fakes and that whole industry, but I'd expect fake alu to look like some generic light grey poly, something I'd spot from a distance really. By that simple logic your reel looks real. Why would Wilson say it was real, they must know exactly how fakes look like, no?
 
T

ThisHockeyTalk

Rookie
Wow. That’s a fairly decent fake. Generally pretty good, but they never get the details straight. The “R” in the registered trademark symbol is not centered, but most notably, “www.Luxilon.com5” is the dead giveaway. All the Luxilon reels seem to have the “www.Luxilon.com” text on the reel sticker, but the subsequent number is always in larger font and ALWAYS appropriately spaced so that the consumer would know that the number is not part of the website. Lastly the slanted blue lines in the background of the guage, in this case, “125”… from what I see, genuine Luxilon product always have 7, partially visible, diagonal, colored lines… the reel in question only has 6 visible, colored lines.

Lastly, Wilson strikes again. How the F do you not care that you consumer purchase FAKE PRODUCT. SCREW YOU WILSON. They are truly a disgraceful company. I use Luxilon product and even Wilson product, but it angers me that I support such a company that absolutely does not care about their customer.
 
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C

colan5934

Professional
Mischko said:
Labels were changed a couple of years ago, now they have that "solar power" symbol etc. Looks real to me, it's difficult to fake the colour and how it reflects sunlight. Alu is slightly transparent in the sun, fakes are just simple light gray polyester, different colour and texture. Also it's difficult to fake how it feels under the fingers, Alu is kind of malleable when you kink it a bit, several times at the end etc ordinary poly not at all Yes, they added the solar power thing but the font didn’t change
Click to expand...
Yes, they added the solar power branding, but they didn’t change the rest of the packaging.

So much on the OP’s reel label is wrong:

- The “125” is too bold. And the background is inverted. It goes Blue first at the corner, not white.
- there’s an extra character in the website address (I believe it’s supposed to be a 2, 5, or some other number, but it’s larger and separated from the website URL with a space on authentic products).
- “big banger technology” font is wrong and “banger” should have an R for registered trademark after it
- the labels are shiny and smooth not unfinished and bumpy as this one appears, and the silver area where it says LXN should glimmer in the light.

I’m comparing to my old ALU Rough reel directly from Wilson. But the retailer out in Baltimore - Hola Bird - has a live picture of it for their product page, and it’s the old reel. Use that as a reference.
 
D

denoted

Semi-Pro
Again, please, someone answer this question: if it's a fake, what is it? Some other tennis string? Which one? Trimmer string? Fishing line?
 
Torps

Torps

Semi-Pro
Querorz1 said:
Case: unsolved

Hey guys,

Quick summary: I’m a tourist in the states. Buying luxilon reels to use back in my country. I bought 2 reels from 2 different **** sellers whose profiles didn’t look very legit anyways and their price was 140 dollars for each 726 ft Alu Power reel (too cheap to be true). And i realized their labels printed lookt cheesy.

When i googled this, i saw that there were many scammers selling fake Luxilons. So i was sure these are not genuine.

I sent the pictures to Wilson and they say:

Our experts have confirmed from the images sent that these strings are Wilson genuine, so feel free to trust and rock them on your racket, thanks for choosing Wilson, your favorite brand by athletes, for athletes.


İmage 1
İmage 2
Image 3

I’m so confused. Help please. Thanks.


Update:

The one on the top is Alu Power 120 Regular (genuine)
The bottom one is Alu Power 125 Rough (not sure if genuine)

See the difference in transparency.

rONREn.jpeg
Click to expand...
100% fake.. I’m looking at my reel of Alu power rough from TW and very little matches. There’s also printing on the string itself.
 
T

ThisHockeyTalk

Rookie
denoted said:
Again, please, someone answer this question: if it's a fake, what is it? Some other tennis string? Which one? Trimmer string? Fishing line?
Click to expand...
That’s a difficult question to answer with any degree of certainty. It’s not fishing line. It’s tennis string apparently. But is it a private label string produced for a nefarious seller by an established string company or is it merely someone with a poly extruder and a bit of experience. Just given the number of string companies and brands, I’m guessing there is not a large economic barrier to enter into production… the great barrier is to gain a popular reputation, a problem that is bypassed when you fraudulently reproduce the label if the most used string on tour.
 
A

AndrewUtz

Rookie
i bought one from a user on that four letter site with the word boise in their username. assured me they weren’t fake, they were. i then just bought a real reel from another site. Alu Power rough DOES have printing on the actual string, and the packaging has reflective metallic silver on it. the fake reel I have does not have printing on the string nor shiny metallic silver in the reel packaging. The fake one I have looks almost identical to yours.
 
E

elsk

New User
I think you have a fake, this appears to be Kelist power control which is a copycat of Luxilon Alu Power Rough. Google Kelist and you will see topics on this forum about this brand.
 
blackfrido

blackfrido

Hall of Fame
Querorz1 said:
Case: unsolved

Hey guys,

Quick summary: I’m a tourist in the states. Buying luxilon reels to use back in my country. I bought 2 reels from 2 different **** sellers whose profiles didn’t look very legit anyways and their price was 140 dollars for each 726 ft Alu Power reel (too cheap to be true). And i realized their labels printed lookt cheesy.

When i googled this, i saw that there were many scammers selling fake Luxilons. So i was sure these are not genuine.

I sent the pictures to Wilson and they say:

Our experts have confirmed from the images sent that these strings are Wilson genuine, so feel free to trust and rock them on your racket, thanks for choosing Wilson, your favorite brand by athletes, for athletes.


İmage 1
İmage 2
Image 3

I’m so confused. Help please. Thanks.


Update:

The one on the top is Alu Power 120 Regular (genuine)
The bottom one is Alu Power 125 Rough (not sure if genuine)

See the difference in transparency.

rONREn.jpeg
Click to expand...
The best proof you can have is by stringing a racquet to play.
I bought a Luxilon Element reel once from the b a y and the played like ****. That was my first time playing with element, it’s either the worst on the line or they were fake
 
Q

Querorz1

New User
After seeing my video, their answer once more is “It’s genuine”.

What am i gonna do? Everyone is so sure, these are fake, except the Wilson experts looool.

I asked the E-bay seller where he got these reels he said “From a store that is now closed” and when i asked the name of the store he didn’t even reply.


Hello Mustafa,

Thank you for contacting Wilson Sporting Goods.

We have checked out the attachments, and this is genuine LXN strings.

If you need any further assistance, Please do not hesitate in contacting us.

Best Regards,
Mary
 
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C

colan5934

Professional
Querorz1 said:
After seeing my video, their answer once more is “It’s genuine”.

What am i gonna do? Everyone is so sure, these are fake, except the Wilson experts looool.

I asked the E-bay seller where he got these reels he said “From a store that is now closed” and when i asked the name of the store he didn’t even reply.


Hello Mustafa,

Thank you for contacting Wilson Sporting Goods.

We have checked out the attachments, and this is genuine LXN strings.

If you need any further assistance, Please do not hesitate in contacting us.

Best Regards,
Mary
Click to expand...
You’ve already answered the question in your video. They’re wrong. That’s all there is to it. An hourly wage, un-specialized customer service agent is not going to know. The reel plastic packaging is even incorrect. The little flap on the edge is significantly thinner on authentic products, and the reel fills most of the space inside with minimal gap. The stickers are not inside the plastic I don’t believe. But it’s not the right string. Return if you can. File a claim with your credit card company. Send your video to the auction site or other place where you bought from. Despite the packaging, the translucent/transparent quality missing from what you bought is a dead giveaway.
 
bobeeto

bobeeto

Professional
The strings fake, their QC is minimum wage workers who probably Google the product to verify the “Genuine” product.

honestly tennis string is such a small manufacturing world, there’s a chance it’s from a reliable factory with a different chemical blend. I would say try it out in a full bed and see how good/bad it is compared to a string that that price per packet. It might have been a great discovery for your wallet!
 
Q

Querorz1

New User
colan5934 said:
You’ve already answered the question in your video. They’re wrong. That’s all there is to it. An hourly wage, un-specialized customer service agent is not going to know. The reel plastic packaging is even incorrect. The little flap on the edge is significantly thinner on authentic products, and the reel fills most of the space inside with minimal gap. The stickers are not inside the plastic I don’t believe. But it’s not the right string. Return if you can. File a claim with your credit card company. Send your video to the auction site or other place where you bought from. Despite the packaging, the translucent/transparent quality missing from what you bought is a dead giveaway.
Click to expand...

bobeeto said:
The strings fake, their QC is minimum wage workers who probably Google the product to verify the “Genuine” product.

honestly tennis string is such a small manufacturing world, there’s a chance it’s from a reliable factory with a different chemical blend. I would say try it out in a full bed and see how good/bad it is compared to a string that that price per packet. It might have been a great discovery for your wallet!
Click to expand...
Guys, sorry but assuming these evoluations are being made by some guy with 0 expertise, who is working for minimum wage and just googling images and comparing them to decide if products are fake sounds a bit farfetched. Especially after that second inquiry with video, they should’ve run a more thorough inspection. Maybe these reels are very old, so everything is so different from the new ones. I don’t know.
 
bobeeto

bobeeto

Professional
Querorz1 said:
Guys, sorry but assuming these evoluations are being made by some guy with 0 expertise, who is working for minimum wage and just googling images and comparing them to decide if products are fake sounds a bit farfetched. Especially after that second inquiry with video, they should’ve run a more thorough inspection. Maybe these reels are very old, so everything is so different from the new ones. I don’t know.
Click to expand...
If they weren’t an entry level position, they probably would have asked for a serial number, a manufacturing code, something on the string. The lack of questions and just saying “Yep” in a pre cut email scream minimum wage job
 
Q

Querorz1

New User
bobeeto said:
If they weren’t an entry level position, they probably would have asked for a serial number, a manufacturing code, something on the string. The lack of questions and just saying “Yep” in a pre cut email scream minimum wage job
Click to expand...
Or, these guys know what fake Luxilons on the market exactly look or don’t look like and they know it’s not fake the second they look at the picture. Or maybe there are no fake versions of this particular reel out there and they know it.
 
C

colan5934

Professional
Querorz1 said:
Or, these guys know what fake Luxilons on the market exactly look or don’t look like and they know it’s not fake the second they look at the picture. Or maybe there are no fake versions of this particular reel out there and they know it.
Click to expand...
They don’t…it’s not an authentic product. Wilson customer service should have asked for a batch code to verify authenticity at the VERY least
 
J

jimmy8

Legend
It might be tourna big hitter silver. They buy it, then just change the label, then sell it to you. They make like $70 per reel.
 
bobeeto

bobeeto

Professional
Querorz1 said:
Or, these guys know what fake Luxilons on the market exactly look or don’t look like and they know it’s not fake the second they look at the picture. Or maybe there are no fake versions of this particular reel out there and they know it.
Click to expand...
Yeah maybe ¯\_(ツ)_/¯ just play it and be happy for the price I guess
 
A

AndrewUtz

Rookie
Querorz1 said:
After seeing my video, their answer once more is “It’s genuine”.

What am i gonna do? Everyone is so sure, these are fake, except the Wilson experts looool.

I asked the E-bay seller where he got these reels he said “From a store that is now closed” and when i asked the name of the store he didn’t even reply.


Hello Mustafa,

Thank you for contacting Wilson Sporting Goods.

We have checked out the attachments, and this is genuine LXN strings.

If you need any further assistance, Please do not hesitate in contacting us.

Best Regards,
Mary
Click to expand...
the seller said the same thing to me that this store was now closed. If yours shipped from boise idaho it may be the same seller, I noticed that they opened up several dupe accounts. and the owner of the account actually owns a clothing store in Boise Idaho called “Salt by Pepper”. I did hours of research after she ****ed me. I was just unbelievably pissed because I told her to not even bother if they were fake because I’ll file a claim. I did, spent three hours with **** support to get my money back without having to send it back, citing the reason that in the US it is illegal to ship known counterfeit goods.
 
A

AndrewUtz

Rookie
but, these strings are CLEARLY fake to put away any doubt. after watching your video it’s just even more clear, wilson’s customer service people are most likely not trained at all in determining a real or fake tennis string. especially for luxilon which I believe they just do distribution for anyhow. Get on **** support and get your money back asap and report the account you bought from.
 
C

Chairman3

Hall of Fame
It's fake, from china, get over it. Sorry
The old adage "to good to be true" stands the test of time for a reason.

It's not bad customer service, Wilson has no vested interest in telling you there are semi-convincing fakes widely circulating. It would completely undermine their products. It's just like counterfeit money
 
A

AndrewUtz

Rookie
I will say that I got a reel of 4g for like 200 on **** a couple months ago that was real. but yeah, these are definitely fake.
 
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