Faulty Head racket

Discussion in 'Racquets' started by Noveson, Aug 19, 2006.

  1. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    I made a post about a week ago about my Head Flexpoint Heat cracking along the anti torsion bar. Someone suggested I send it in and get a replacement. Well I went to Head.com and the contacts link and got this:

    http://www.head.com/tennis/contacts.php?region=us&area=north_america&country=US

    So I am assuming I just send it in to them with a letter saying what happenend to it? Maybe asking for a replacement? Someone with experience in this tell me what I should do.
     
    #1
  2. Nar57981

    Nar57981 Rookie

    Joined:
    Jul 7, 2006
    Messages:
    235
    I've cracked up a LM Radical, practicing overheads before, and head was real good in replacing my raquet, (my dad used to be sponsored by them and he did all the talking though >>)

    I would say at least try it, I'm sure they will replace it
     
    #2
  3. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    Thanks but what do I need to include in the letter?
     
    #3
  4. Nar57981

    Nar57981 Rookie

    Joined:
    Jul 7, 2006
    Messages:
    235
    hm...dunno
    Instead of a letter, why not call them first, then if they say yes or no, you can send your raquet in later
     
    #4
  5. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    I couldn't find a phone number on their site. At least not on the contacts page.
     
    #5
  6. Saito

    Saito Professional

    Joined:
    Jan 28, 2005
    Messages:
    833
    Usually a receipt with a date that's usually a within a year of purchase. It's a whole lot easier to go through a pro shop. Basically, all the pro shop should charge you for is shipping costs, and assuming they are an authorized dealer, they can ship it to Head and have it replaced for you. Just go to your local tennis pro shop and have them deal with it. It's the easiest way. Not everyone is gonna know the Local Head Rep. unless you work in/are heavily in tennis in your area. I only know about warranty return because I do it for my job.
     
    #6
  7. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    I don't have a pro shop anywhere near enough that is convenient to go pick it back up.
     
    #7
  8. Saito

    Saito Professional

    Joined:
    Jan 28, 2005
    Messages:
    833
    You do have to call them if you are going to do it yourself. Just get with the operator, ask her to connect you with someone in warranty returns department (which is very, very difficult I may add) and get a RA#. They will know what you are talking about.

    Like I said earlier, just go to a pro shop and have them deal with it. It's a bit harder by yourself.
     
    #8
  9. Saito

    Saito Professional

    Joined:
    Jan 28, 2005
    Messages:
    833
    Well if that's the case, link an email up and I'll give you more details.
     
    #9
  10. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    Haha sorry but link an email up?
     
    #10
  11. Saito

    Saito Professional

    Joined:
    Jan 28, 2005
    Messages:
    833
    I'm sure you knew what I meant by that, but if you didn't allow me to rephrase myself: Post your email if you want my help.
     
    #11
  12. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    Haha actually I didn't:) I thought I was the one who was slow on the terminology. My email is ankle_breaker_23@hotmail.com, and by the way that email address was not created by me. By the way those are underscores where there seem to be spaces:) Thanks
     
    #12
  13. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    Saito, I truly didn't know what you were talking about, and I posted my email so if you would help.....
     
    #13
  14. Nar57981

    Nar57981 Rookie

    Joined:
    Jul 7, 2006
    Messages:
    235
    But my dad says that your first option is to go to the place where you baught the racquet and see if they have any leverage in returning it to HEAD. So basically take Saito's advice and stop complaining.
     
    #14
  15. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    I got it off *bay.
     
    #15
  16. Nar57981

    Nar57981 Rookie

    Joined:
    Jul 7, 2006
    Messages:
    235
    -_- well theres your problem
    Never buy anything that costs that much, is that new, and could have that many problems with it off ****
    I'm betting the guy who sold it to you already saw a little crack in it when he sold it!
     
    #16
  17. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    No it was nice when I got it. Wrapped up and everything. I got it off one of the stores that sell on *bay.
     
    #17
  18. tennisdarren

    tennisdarren Rookie

    Joined:
    Apr 17, 2006
    Messages:
    320
    Head contact number

    1-800-289-7366 Head U.S.A. They require that you fill out a R/A form and ship it to them with that number on the outside of the box, If you do not put the # on the box they simply rufuse the package.
     
    #18
  19. Noveson

    Noveson Hall of Fame

    Joined:
    Feb 27, 2006
    Messages:
    3,241
    Thanks, so do I call and then they give me the form or what?
     
    #19
  20. tennisdarren

    tennisdarren Rookie

    Joined:
    Apr 17, 2006
    Messages:
    320
    Call them and explain your situation, they have good customer service. Possibly they would e-mail you a form but the forms dealers get are carbon copy duplicates, so the dealer and the company have a matching copy the R/A# is printed on that form.
     
    #20
  21. Jonnyf

    Jonnyf Legend

    Joined:
    Feb 28, 2005
    Messages:
    5,047
    Location:
    Scotland ;-)
    you said you didnt see phone numbers- im miffed at how u missed them


    Head USA Inc. / HTM USA Holdings


    Shore Pointe, 1 Selleck Street
    06855 Norwalk
    CT US
    ph: +1 203 855 8666



    HEAD/Penn Racquet Sports


    306 South 45th Avenue
    85043 Phoenix
    Arizona US
    ph: +1 602 269 1492 or +1 800 289 7366
     
    #21
  22. tennisdarren

    tennisdarren Rookie

    Joined:
    Apr 17, 2006
    Messages:
    320
    Jonny, I'm not sure if you were addressing me, but I know the number because I work at a club that is a Head/Penn dealer.

    I advise Noveson to call the company and speak with customer service to make the transaction as smooth as possible, usually they require a copy of an original receipt with the R/A form. I don't believe they will honor a warranty for a racquet bought on *bay but he will get his best answers from a Head employee instead of the conjecture he will get on here, no matter how well meaning the conjecture is.
     
    #22
  23. Jonnyf

    Jonnyf Legend

    Joined:
    Feb 28, 2005
    Messages:
    5,047
    Location:
    Scotland ;-)
    No i meant Noveson, he said he couldnt see the numbers on the site which i find wierd
     
    #23

Share This Page