FedEx.. argh !!

Discussion in 'TW Questions/Comments' started by BSousa, Jul 14, 2004.

  1. BSousa

    BSousa Rookie

    Joined:
    Jul 5, 2004
    Messages:
    108
    Do all methods of shipping offer insurance? I was told AirMail doesn't and express does only sometimes (depends on contents).

    I like FedEx service, I do, but today I got a call from them saying I have to pay 90 euros (order was around 120 USD which should be VERY close to the 90 euros) for customs... Ok, well, I was counting on somehting like this.... but when I got the price breakdown, 60 euros were for FedEx to pick up and fill the forms.... thats 70-80 bucks FOR FILLING FORMS... I have filled various customs forms before, both in Portugal and UK, and it never took more than 10 minutes, so how the hell do they take so much?

    I'm never going to use FedEx for outside EU shipments, and would really like to know if TW works with other fast insured parcel services or I may be forced to go somewhere else as I'm not gonna pay the same in customs than the price of the goods.

    I must say that TW service was great, they shipped very fast, and I know this isn't TW fault, but I woudl like to know the alternatives.
    Thanks
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,537
    Location:
    Tennis-Warehouse.com
    Hello,

    Thank you for contacting Tennis Warehouse. We currently offer five shipping
    services: World Mail, Air Parcel Post, Express Mail, FedEx International
    Economy and FedEx International Priority. All of which are insured by Tennis
    Warehouse. World Mail is available for orders totaling under $50, Air Parcel
    Post for orders under $150 and Express Mail for orders under $200. Any order
    can be shipped via FedEx regardless of the total. These shipping options are
    available to most destinations. You can learn more about these shipping
    methods by clicking on the link provided below. I hope this information is
    helpful.

    http://www.tennis-warehouse.com/TWInt/Twint_Pages/shippingoptions.html

    Please let me know if I may help you with anything else.

    Sincerely,

    Megan Ryan
    International Customer Service Supervisor
    Tennis Warehouse
     
    #2

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