Free shipping for Asics warranty shoes?

Discussion in 'TW Questions/Comments' started by Uvijek Argen, Nov 18, 2010.

  1. Uvijek Argen

    Uvijek Argen Semi-Pro

    Joined:
    Dec 21, 2009
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    I always like to order from TW cause the excellent customer service. From racquets and boxes of balls, but I never order Asics shoes cause until a few months you guys didn't have the warranty on them.

    Im planning to do my next order with you guys,but I have a question from my bad experience with another retail store.....

    When I worn through the sole and I send you the shoe for the replacement, will you guys charge me additional for shipping the 2nd pair to my home?


    Thanks in advance.
     
    Last edited: Nov 23, 2010
    #1
  2. Uvijek Argen

    Uvijek Argen Semi-Pro

    Joined:
    Dec 21, 2009
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    Bump!!! up the jam..bump it up...

    bumb it up............bumb....bump it!!
     
    #2
  3. TW Staff

    TW Staff Administrator

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    Sorry for the delayed reply, but TW pays for the shipping.

    Tiffani, TW
     
    #3
  4. Uvijek Argen

    Uvijek Argen Semi-Pro

    Joined:
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    Thanks for the reply Tiffani. You are looking extremely cute with the baby belly. Keep the good reviews.:)
     
    #4
  5. taurussable

    taurussable Professional

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    Hello!
    my asics gr4 are worn out after 4months.
    does tw still pays the return shipping? I already created my ups label using my own credit card
     
    #5
  6. TW Staff

    TW Staff Administrator

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    taurussable,

    When returning a pair of shoes for the Sole Warranty, you pay the shipping back to us, and we ship the new pair to you and we cover the shipping.

    It's a kind of "meet in the middle" scenario, that way you don't have to pay an arm and a leg to get your replacement shoes.

    Hope this is helpful.

    Aaron
    TW Customer Service
     
    #6

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