Rackets arrived today 2 weeks from payment date as described new with plastic on the handles with covers and dampeners. Nice string jobs only complaint would be that the requested string (ALU power rough) on the 2nd racket wasn't used (got Live Wire instead). Shipping took 10 days from MA to MI which 6 days was due to a Post Office computer challenge but I should have asked for a tracking number to begin with so that was my bad. Email correspondence was okay. Overall happy with transaction, would deal with again and recommend.