got a problem

Discussion in 'TW Questions/Comments' started by califsurferboy33, Sep 20, 2007.

  1. califsurferboy33

    califsurferboy33 Semi-Pro

    Joined:
    Feb 5, 2007
    Messages:
    645
    if one item in my cart (not a demo racket) is on back order, will that mean it will hold up every item in my cart from shipping till it arrives, or will it ship serparetly when it comes.
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,113
    Location:
    Tennis-Warehouse.com
    Your order will wait for all items to be in-stock before shipping. However, if you contact our customer service dept., they can have all in-stock items ship right away, and have the rest backordered.
    http://www.tennis-warehouse.com/custservice/

    Spencer, TW.
     
    #2
  3. califsurferboy33

    califsurferboy33 Semi-Pro

    Joined:
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    will they charge me shipping once or twice if i have the items shipped separetly? thanks
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
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    Messages:
    24,113
    Location:
    Tennis-Warehouse.com
    You will not be charged a 2nd shipping fee. Back ordered items are sent free of charge.

    Jason, TW
     
    #4
  5. califsurferboy33

    califsurferboy33 Semi-Pro

    Joined:
    Feb 5, 2007
    Messages:
    645
    thanks ya guys!
     
    #5

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