Got Extra Item By Mistake, Would You Return?

Discussion in 'Odds & Ends' started by FedererExpress, Feb 14, 2011.

?

Would you return it?

Poll closed Mar 7, 2011.
  1. Yes

    23 vote(s)
    41.1%
  2. No

    33 vote(s)
    58.9%
  1. FedererExpress

    FedererExpress Rookie

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    Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck?

    Thanks!
     
    #1
  2. dlk

    dlk Hall of Fame

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    We'll, don't leave us hanging. What exactly was it. It matters! IT'S GOTTA HAVE SOMETHING TO DO WITH YOUR SCREENAME.
     
    #2
  3. FedererExpress

    FedererExpress Rookie

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    Sorry I don't want to mention store just in case. (I know I'm paranoid)
     
    #3
  4. dlk

    dlk Hall of Fame

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    If it's a pair of 3.3s, I'm gonna assume they sent them on purpose. If it's some device to prevent glabal warming, I'd return it.
     
    #4
  5. GetBetterer

    GetBetterer Hall of Fame

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    I would keep it but then I would confess my sins to the company.
     
    #5
  6. Fee

    Fee Legend

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    How would you feel if someone stole $80 from you? Please don't say 'its a big corporation, they can afford it'. Call the company and tell them what happened, they will probably send you a return package so you can ship it back to them free of charge since it was their mistake. If the company is that great, they might give you a gift card for your trouble.

    That's my opinion, but I believe in karma so take it as you will.
     
    #6
  7. billsgwn

    billsgwn Banned

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    Agreed. If you like the company, theres no reason to try and take advantage of an honest mistake
     
    #7
  8. r2473

    r2473 Legend

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    I'd keep it. In fact, this has happened to me before and that is what I did.

    A buddy of mine got 2 extra PGA golf books this year (they cost ~$70 and are filled with free rounds and great deals at many courses in the area). He bought 2 in person and he received 2 in the mail a week or so later. He gave me one.
     
    #8
  9. maleyoyo

    maleyoyo Rookie

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    Someone in the shipping department who probably makes $10 an hour and made an honest mistake could be in trouble with the boss.
     
    #9
  10. flyinghippos101

    flyinghippos101 Legend

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    Was it a western grip?
     
    #10
  11. dlesser13

    dlesser13 Rookie

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    Can you top my free 800 dollar laptop that HP sent me by mistake?
     
    #11
  12. SoBad

    SoBad Legend

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    Tough call, but considering that it’s a relatively misc (small/cheap) item, I’d keep it. You say it’s “worth $80”, but it’s probably worth a lot less to the retailer, depending on the mark-up. The cost of the return (shipping, handling, everybody’s time and effort) is likely more to the society as a whole than the worth of the item to the retailer. The punitive element of your action (or lack thereof rather, in this case) is appropriate, considering that the retailer is at fault. Of course, if the retailer contacts you regarding the extra item, I would suggest being honest and cooperating with the return process.
     
    #12
  13. mctennis

    mctennis Hall of Fame

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    I can't believe people would actually reply " I'd keep it" as their answer. Where are people's honesty, morals and character? If they didn't get a pair of shoes ( in this instance) I'm sure they'd be the first one to cry and b1tch. Then post about how that company cheated them out of $80 and for no one to buy anything from them. I'm not saying you will not return them FedererExpress I'm just saying people that actually voted to keep the product.
    It's not random good luck. Not like finding two four leaf clovers. It's an honest mistake so send it back after you call and tell them what happened. They may just pay for return shipping. If not pay for return shipping yourself. Show some character and honesty.
    Some people make me ill with how dishonest and immoral they are or have become.
     
    #13
  14. SFrazeur

    SFrazeur Legend

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    Hmm. They are answering honestly, yet you complain they lack honesty? Ironic.

    -SF
     
    #14
  15. SuperDuy

    SuperDuy Hall of Fame

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    I would definately keep it, 80$ is 80$ company has lots of money. Was sent a 2k dollar camera by mistake before, that I did send back and regretting it so much now. Whenever this happens again will keep it all.
     
    #15
  16. SirGounder

    SirGounder Hall of Fame

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    This happened to me once. I emailed the business and told them what happened. They apologized and told me keep the item. I felt better that I let them know. I even offered to ship it back if they paid shipping.
     
    #16
  17. nomie

    nomie New User

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    Being honest when it suits you does not make you a honest person. Hmm. :-?
     
    #17
  18. JoelDali

    JoelDali G.O.A.T.

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    Is it a spoonful of Milos?
     
    #18
  19. JohnnyCracker

    JohnnyCracker Semi-Pro

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    simple solution: send it back and charge them $80 for the transaction :mrgreen:
     
    #19
  20. Cindysphinx

    Cindysphinx G.O.A.T.

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    I would call and tell them of the mistake. They would probably let me keep it.

    If they want it back, they have to pay for the shipping, obviously.
     
    #20
  21. r2473

    r2473 Legend

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    .....I mean I'd return it and pay for return shipping and toss in $20 in cash for the restocking fee.

    Beat that mctennis!!!!
     
    #21
  22. max

    max Hall of Fame

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    Why not return them and keep something better, a clear conscience?
     
    #22
  23. r2473

    r2473 Legend

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    As we all know, the REAL benefit comes when you are perceived by others as being honest, etc. Not in the actual fact of the matter. That is why nobody in their right mind would ever say they'd keep the stuff IF we knew their identities and it could possibly damage their reputation. In actual fact, I imagine most people would keep the stuff. And not even because they really want the free stuff (maybe). Many people just wouldn't want to hassle with customer service, returning the stuff, etc.

    Haven't you read the Republic? People may say they are persuaded by Socrates, but we all know that they really believe (i.e. live in accordance with) Glaucon and what he says.

    So yes, I wouldn't rest until the merchandise was returned to its rightful owner.........then I would get to work on ending prostitution in Brazil.......all from my keyboard, because that is "how I roll......dude".
     
    Last edited: Feb 15, 2011
    #23
  24. mucat

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    Big corporation never called me when they made a mistake at my expense. I don't see I should bother do the same.
     
    #24
  25. sureshs

    sureshs Bionic Poster

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    I could call them and return it, but considering to what lengths companies go to hide their telephone numbers (it is usually in a remote place on their web site if at all) and how much hassle they make you go through the menus for any customer service, I would say "screw them."
     
    #25
  26. retlod

    retlod Professional

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    I'm not sure if this is an actual law, but I have heard multiple times that if something gets delivered to you that you did not buy/request/order, it is still yours. If not, I'm going to go into business, send each of you a frame, then call you up and demand $1000 (my store's price) for it.
     
    #26
  27. sureshs

    sureshs Bionic Poster

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    My views also. It is unfortunate that some bad experiences should translate into antagonism towards all, but that is the way it is. The customer service you get on credit cards depends on how important you are to them. They could put you into a waiting loop or get an agent immediately. They actually make decisions about whether to route your call overseas or locally based on your importance. I had a big corporation send me two defective items one after the other and refuse to take them back till I talked to a "manager" and he arranged for that to happen without apologizing for what happened. I have had a big airlines treat me like crap and bump me off my flight. I have had corporations keep sending me stuff I did not order and demand payment from me. Too many bad experiences and I think I am pretty justified in being pissed off at all of them. Sorry if there is some small injustice there, but there is too much of a power differential for me to feel sorry for them.
     
    #27
  28. Bhagi Katbamna

    Bhagi Katbamna Hall of Fame

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    Except it wasn't a big corporation that made the mistake, it was a small store. Besides, are people saying that because some corporations offer poor customer service it is appropriate to steal from the same or another big corporation?
     
    #28
  29. dlk

    dlk Hall of Fame

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    I like the Karma issue over some company made a mistake "and it's stealing." Maybe it's his good Karma returning itself:) Most of us have had some bad issue with delivery in the past. Before all you 'goodie-two shoes' get bent, I'm purely joking......
     
    #29
  30. sureshs

    sureshs Bionic Poster

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    It is not poor customer service, it is harassment and money stealing that they do. They have a legal department and can backrupt you.

    No one is talking about raiding a store. It is about returning something they sent you by mistake. First, it has to be influenced by the experience you had with them about any previous issue. How long did you wait? How were you treated? How many times were you transferred? You mean I should not consider this when I make a decision? If I knew you and you would never agree to speak with me, should I bother to jump through hoops to give you back a $10 bill you dropped? No way.

    Secondly, if it is their mistake, they need to tell me before what my incentive is to return it. Will they pay for my gas to go to the UPS store or whatever? Will they take care of my health bills if I injure myself carrying the packet? Will they pay be labor charge for my effort? Let them spell all that out for me first.
     
    #30
  31. Bhagi Katbamna

    Bhagi Katbamna Hall of Fame

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    I never realized that people have contingencies and conditions that need to occur before they would do the right thing. What I'm getting from this thread is that two wrongs make a right.
     
    #31
  32. dlk

    dlk Hall of Fame

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    I really believe most of us would do the right thing. Those like me (speaking for others) just say stuff to annoy people. Some folks just are not that serious:)
     
    #32
  33. sureshs

    sureshs Bionic Poster

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    You may be as moralistic as you want, but that is how it is and that is what you will also probably do.

    I am not saying I will never return it. If the company was one that had taken care of me well before, I might say that I will reciprocate. Otherwise not.

    And I am not going only by size of the company. I had once ordered a special kind of cheese over the internet from a small company. It was sent with the refrigerated transport option. The delivery company delayed by shipment by 1 day and when it did come, it had become absolutely filled with fungus. I called the company and the guy got all upset on me. Said delivery delays are and lack of refrigeration by the delivery company was not his problem. I said you need to make sure your products arrive unspoilt. He wouldn't budge. I simply said I am calling my credit card company to stop payment and also thinking of reporting your business to the authorities for shipping spoilt items creating a health hazard. The guy buckled under the threat and immediately offered a refund.

    That is how it is. Business is there to make a buck. Remember how we were asked to "support" the airlines by traveling after 9/11? And I did. And remember how they jacked up their prices immediately after their business came back up?
     
    #33
  34. Cindysphinx

    Cindysphinx G.O.A.T.

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    I had something similar happen.

    I was having carpet done on my main level and in the basement. Different colors. I paid 50% before the installation.

    When the guys came to lay the carpet, they made a mistake and laid the same color in both locations so the basement color is wrong. I didn't catch this error until they were finished. The color difference was slight, but it was there and was not what I ordered.

    I called the store and told them about the error and asked that they come out and install the correct color in the basement. They never called me back. I called again; still no reply. So of course I didn't pay the remaining 50%, because they didn't complete the job.

    Had there not been an error with the color, I would have paid the 50% even if they had forgotten to bill me. Keeping the 50% would have been stealing.
     
    #34
  35. retlod

    retlod Professional

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    This case illustrates the same principle--honoring and not honoring a contract between two parties. In Cindy's case, the "contract" specified installation of a certain carpet in a certain fashion in exchange for money. The carpet store failed to honor their end of the agreement, so Cindy was justified (in part, anyway) in not honoring hers. Leave it to the lawyers to figure out the details.

    In the case of FedererExpress' extra goods, no contract ever existed regarding the extra stuff. The contract involved the ordered items in exchange for money. That contract was honored by both parties. Because the store was not obligated to send the extra merchandise, FE is not obligated to pay for it or return it. Yes, it was a mistake, but sometimes mistakes are painful to make.

    I go back to my hypothetical scenario above. What's to stop a company from sending a bunch of stuff out to random people and then demanding payment or expecting you to go through great lengths to return it? There has to be some law that prohibits this!
     
    #35
  36. sureshs

    sureshs Bionic Poster

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    Not hypothetical at all. Happened to me at least two times.

    My son used to collect stamps. They had a policy of sending some every now and then with the option to cancel partially or fully any future shipments. You can guess what they did. We canceled it, they kept sending it, and billing us. That was one time I really lost it with the customer rep. I felt sorry for her but then I figured since there was no one else to talk to, let her have it. She claimed I had to either pay or ship it back at my expense. I made copies of my cancellation and wrote a letter threatening legal action for harrassment. The bills stopped.

    Then I made the mistake of playing in a Breast Cancer thingie (photos are on this forum somewhere). I got a subscription to a magazine for a year. Of course they continued way beyond it and sent me a bill. This time the rep was polite. Her computer showed they knew of the policy very well but were just doing it hoping I would continue.

    Businesses will cheat whenever they can. Big companies do it, small companies do it. Don't waste your time feeling sorry for them.
     
    #36
  37. max

    max Hall of Fame

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    I learned a very different lesson than you did.
     
    #37
  38. mucat

    mucat Hall of Fame

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    As long as it is within the boundary of the laws, everything is fair game. Because frankly, that's how big corporations operate.

    If it is a small honest shop, by all means, contact them.
     
    #38
  39. max

    max Hall of Fame

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    I can appreciate that this is the realpolitik perspective.

    But at the end of the day, you are you, you have to hold yourself responsible to yourself, and this is the difference between a mere corporation and a real person.

    I agree with your implicit notion that corporations act in a self-serving fashion. What's needed is to change corporations, not change people.
     
    #39
  40. mctennis

    mctennis Hall of Fame

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    No, I want them to be honest with their actions. They are answering just a survey but not with their name. Irony would be them not returning it and then complaining that they didn't receive something they ordered from another company. Stating someone being dishonest and cheating them out of something they paid for.
     
    Last edited: Feb 15, 2011
    #40
  41. mctennis

    mctennis Hall of Fame

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    Amen. It's a moral issue.
     
    #41
  42. mctennis

    mctennis Hall of Fame

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    I can't beat that. You got me there.
     
    #42
  43. Totai

    Totai Professional

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    Keep it.
    10char
     
    #43
  44. BobFL

    BobFL Hall of Fame

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    Never happened to me. However, USPS guy did deliver Playstation3 and PSP to my address by mistake. I checked the addresses and they were almost identical (pondview vs lakeview, same zip, same number). I found the right address 30 minutes later..
     
    #44
  45. mucat

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    What's your name? How do I know you are not a TW bot? :D

    Because it is within the boundary of the rules (law). Of all the people who bought a lemon vehicle new or used, I don't see the dealers replacing the customers' vehicles with a working one. What's the honesty in that?

    What about a mom and pop store going bankrupt and they are making final clearance sale on everything even though they are losing money on all transactions???? Are you going to pay full price to help them out? Is it immoral to "cheat" on their misfortune?

    It is part of the risk of doing business, if they don't want to send duplicate items, maybe hiring more qualified staffs? Invest in a better computerized system?
     
    #45
  46. ReopeningWed

    ReopeningWed Semi-Pro

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    I would call back, just to get it off of my conscience.

    If this happened with TW, and they happened to go out of business next week, we'd have to shop at other second rate online stores with no forum.
     
    Last edited: Feb 15, 2011
    #46
  47. mucat

    mucat Hall of Fame

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    TW is different, we are love TW here. :)
     
    #47
  48. mctennis

    mctennis Hall of Fame

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    **** Nothing will stop loss of all your products. Nothing is 100% full proof.

    All my responses are highlighted with a * next to them.
     
    Last edited: Feb 16, 2011
    #48
  49. Cooper_Tecnifibre4

    Cooper_Tecnifibre4 Professional

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    Keep it.

    Then adopt a little Nigerian kid.
     
    #49
  50. steebo

    steebo Rookie

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    I'm not religious at all, but that "Do unto others" thing still works for me.
    It would be very interesting to know the age breakdown of the folks who want to keep something that isn't theirs, and the ones who would give it back. I'm 55 and would never even consider taking what is not mine if I could get it back to the rightful owners.
     
    #50

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