Grommet for Head ti. Radical

Discussion in 'TW Questions/Comments' started by fmikio, Apr 26, 2013.

  1. fmikio

    fmikio Guest

    Hi,
    I just posted a comment in the product page but also wanted to leave a question in the board.
    I bought the grommet for my old Head ti. Radical Mid.
    The grommet that goes near the neck is shorter than the original. It has 6 holes but the original has 8 holes.
    I had to leave the original in my racquet. Glad I didn't throw it away. The head portion fits right though.

    Why this is not stated in the product page?
     
    #1
  2. TW Staff

    TW Staff Administrator

    Joined:
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    fmikio,


    I am sorry to hear that. I know those grommets are very difficult to install and take a lot of work. However, we haven't heard of them not fitting the racquets. If you think you got a defective grommet, please call in to our customer service at (800) 883-6647 and they will be happy to help you figure out a solution.

    Brittany, TW
     
    #2
  3. fmikio

    fmikio Guest

    I could install the grommet without any problems. The only thing that I'm mentioning here is that the piece that goes into the throat of the racquet does not match. The racquet has 8 holes and the piece that came in the kit has 6 holes.
    I will take a picture and post it here later tonight.

    Thanks!
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
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    fmikio,

    If that is the case, you probably got a defective grommet. We will be happy to replace it. Please call in to our customer service and they will replace it.

    Thanks,

    Brittany, TW
     
    #4
  5. fmikio

    fmikio Guest

    I don't think so because I bought 2 grommet sets for my 2 identical racquets and both of them are the same.

    Thanks!
     
    #5
  6. fmikio

    fmikio Guest

    [​IMG]

    [​IMG]

    This shows the original from my racquet that has 8 holes and the package I bought that has only 6 holes.
     
    #6
  7. TW Staff

    TW Staff Administrator

    Joined:
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    Messages:
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    Location:
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    fmikio,

    We will look into this. We think that the grommets are mislabeled. Thank you for bringing this to our attention.

    Brittany, TW
     
    #7

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