Halloween Tennis Shop Horror Stories thread

Discussion in 'Junior League & Tournament Talk' started by racketpower, Oct 13, 2010.

  1. racketpower

    racketpower New User

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    Post your tennis shop horror stories here. I'll start:

    I had dropped off two rackets to be strung before a level 1 tournament (eastern section). This was on tuesday, and the owner of the shop told me they'd be ready friday. On the way to my first match, I stopped by the shop to pick up the rackets and was first told they weren't ready. Even though I already paid for the stringing, I told him i wanted them back because I was so angry that they weren't ready. I wan't goinjg to give this shop any more business. When the owner went to go get them, he came back emtyhanded and told me I had picked them up the day before. He showed me some piece of paper saying the cashier had marked them picked up or whatever.

    I certainly had not picked my rackets up. I called my mom and my two sisters and they hadn't picked the rackets up either. Even though I had been a customer for a few years, he would not replace my rackets. He wasn't budging either. I guess he was nice enough to refund my money for the stringing but I still had no rackets. (we're still disputing with cc company)

    Not only was I late for my match, I only had one racket for the tournament and the strings broke at 1-1 in the first set. The club (and usta official) was nice enough to let me use a demo but it was crappy and I ended up losing to a kid i had beaten many times.
     
    #1
  2. USERNAME

    USERNAME Professional

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    That sucks. That's why I only have my coach string for me! The shop owner gave your racquets to someone else it seems, or he lost them. Lame.
     
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  3. GRANITECHIEF

    GRANITECHIEF Hall of Fame

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    Consider getting on board with stringing your own.
     
    #3
  4. TennisNinja

    TennisNinja Hall of Fame

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    Are you kidding? That sucks man...
     
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  5. Tennisguy777

    Tennisguy777 Professional

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    That's ridiculous, were they pro stock racquets or something? Also I'd suggest that you complain to the Better Business Bureau in your state. As far as I know most places put a tag on your sticks that way they don't get mixed up or lost. They should have given you a pick up receipt that way they know to give you the correct racquets when you pick them up.

    Also in the event they gave the racquets to the wrong person they should at least have one racquet that belonged to the person who took yours. Also they should be able to track who took your racquet by a receipt system or at least have the phone number of the person.

    I don't understand how disputing with the CC will help as they will most likely only refund the price of the restring that you paid for. Anyways good luck, if I were you I'd keep going back and see what he says, also I'd file a police report if you haven't done so, go back to the place with your mom and sister and if he refuses to return or refund the racquets call the cops on the spot and file a police report.

    I'm betting once he hears that you're going to call the cops he'll offer to return or replace them, his story will change fast.

    FYI never pay for a string job before it is strung also make sure the next time that they tie a tag to the racquet and they detach and give you the other end of the tag. Also have them write what type of racquet it is and string type and tension to be strung at on both portions of the tag. This will serve as your receipt and theirs.
     
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  6. Soianka

    Soianka Hall of Fame

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    Take him to small claim's court and complain to the better business bureau and write a negative review online, but first get an attorney to draft him a letter demanding he give you XXX dollars to replace the racquets by such and such a date (give him a week or so) or you are filing suit.

    Also agree with above...try filing a police report..they may not let you as it is a civil issue..but try that first and also so you have additional documentation of your complaint.

    Then have an attorney draft a letter (preferably) or you write it yourself and send it certified return receipt requested ...stating the things I said above and giving him a short deadline for him to reimburse you the cost of the racquets.
     
    Last edited: Oct 14, 2010
    #6
  7. mikeler

    mikeler G.O.A.T.

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    Anybody who breaks strings regularly should consider doing it themselves.
     
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  8. rallyjunkie

    rallyjunkie Banned

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    the customer IS ALWAYS RIGHT. get your racquets back or full price cost of the racquets. they mishandled or stole your racquets.
     
    #8
  9. Noltae

    Noltae Rookie

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    I took a racket to get strung at a certain shop I will not name and because i wanted it strung 5lbs below the recommended tension they refused to do it - is this not beyond ridiculous ? Obviously i go elsewhere these days ...
     
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