How Strict is Nike on the 6 month outsole guarantee? URGENT!

Discussion in 'Shoes and Apparel' started by bobbyjonesrocks, Nov 30, 2009.

  1. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    Hi everybody,

    I am about a week away from 6 months for my Nike Breathe Free II's. I have created a small hole in the bottom, exposing a little bit of the white foam, squishy material. I really want a new pair so my question is...

    How strict is Nike regarding their outsole warranty? Please tell me all of your experiences and thoughts!

    Thanks!
     
    #1
  2. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Today, I just sent my pair of the same shoes as you have. I talked to the Nike rep (on the phone) and he seemed pretty sure of the warranty applying. I had a little hole in the toe and the outsole was worn completely through on both shoes. Is this your situation?. Just call them asap and discuss what you have. They'll be able to give you a good idea. I called them on the last day of the warranty and he said that as long as the claim was initiated on or before the last date of the warranty, they'll cover 'em.

    BTW, the warranty runs from the date of purchase, not when you receive them (if you bought them online from say, tennis warehouse, like I did!).
     
    #2
  3. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    outsole was worn completely through on both shoes

    If you mean completely smooth, then yes.

    Just call them asap and discuss what you have.

    The rep said something about completely going through the whole sole and being able to feel rocks and other stuff entering your shoe. <-- This is the part that scared me. I am nowhere near this close!
     
    #3
  4. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Well, if you can do without them for a while and you have an extra $10 to ship them, send them in and see what happens. Wear them as much as you can for as long as you can for maximum abrasion before you send them in.

    Good luck!!!
     
    #4
  5. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    By this statement, do you mean that the bottoms of your shoes are completely smooth?
     
    #5
  6. kimguroo

    kimguroo Hall of Fame

    Joined:
    Aug 23, 2008
    Messages:
    2,849
    I usually post pictures of the shoes so I can get some opinions.
    It's hard to judge without the picture.
     
    #6
  7. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    Thanks for the tip. I'll do that in the next day or so.
     
    #7
  8. Confusedaboutgear

    Confusedaboutgear Rookie

    Joined:
    Sep 2, 2009
    Messages:
    150
    Does the white foam part curve into the the shoe? If it does nike will accept it since thats how mine was. Next time though try not waiting till the last week since im not sure if the shoe has to arrive before the 6th months or not but still just to be on the safe side id send them in around 1 or 2 months ahead
     
    #8
  9. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    I should have taken pictures before I sent them off but I meant that, from the toe back about 3 inches and on the big toe side about 1/3 of the way from the inside over was showing the soft spongy "2nd layer". Also, my right toe was completely worn through and a small hole (about 1/2" in diameter) was showing on the right shoe. The left shoe had no hole.

    I hope this helps a bit.
     
    #9
  10. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Nike told me that as long as you initiated the claim on or before the last day of the warranty, you'd be ok. Even if you send them in after the warranty expires. You just have to call them (or you can go on their website) and get a claim number established on or before the last day of the warranty.
     
    #10
  11. captain kirk

    captain kirk New User

    Joined:
    Sep 13, 2008
    Messages:
    72
    Location:
    San Francisco, CA
    Do both shoes have to been worn out or is just one sufficient?
     
    #11
  12. volleynets

    volleynets Professional

    Joined:
    May 21, 2009
    Messages:
    1,226
    Location:
    CA
    Just one is fine.

    My Breathe Cage II a year ago had just the left shoe worn out.
     
    #12
  13. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    Not to question your "correctness" but can anyone else confirm this statement? If the statement is true, I already submitted my claim and got a number, so when do I have to send in the shoe by?
     
    #13
  14. ckledzepplin

    ckledzepplin Semi-Pro

    Joined:
    Nov 16, 2008
    Messages:
    421
    Location:
    Parker CO
    If you bought them through TW then send them back to TW their customer service is miles ahead of anyone else
     
    #14
  15. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    I wish i had, but I couldn't pass up a GREAT deal that i found on the breathe free ii's elsewhere...
     
    #15
  16. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    Also, for anybody reading this:

    If i bought my shoes at sale, do i get a voucher for how much i paid or for how much the shoe retails for? if it is for retail, how much would they give since the bf ii's are a discontinued shoe?

    thanks everybody!
     
    #16
  17. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    I was told by the Nike rep that I would receive a voucher for the mfg suggested retail price plus $18 to handle shipping.
     
    #17
  18. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Well, I sent mine in yesterday, which is the last day of the warranty and Nike told me it was fine. As long as it is initiated on or before the last day of the warranty, per Nike.
     
    #18
  19. mtommer

    mtommer Hall of Fame

    Joined:
    Jun 18, 2008
    Messages:
    2,792
    i just got my voucher yesterday for a pair of bf2. the voucher is for $115.00, the msrp only, no shipping.
     
    #19
  20. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    It'll be interesting to see what I get. All I know is what he told me. Frankly, I'm happy to get back anything. These were good shoes and they lasted very well.
     
    #20
  21. captain kirk

    captain kirk New User

    Joined:
    Sep 13, 2008
    Messages:
    72
    Location:
    San Francisco, CA
    I have another question which just occured to me, I don't know if somebody has aksed this yet but what if I buy the shoes now (which I just did :p ) and then in 5 months and 15 days the outsole has worn out and I wish to replace them, but in the mean time Nike has discountinued the model or they are out of stock of the, let's say, the Courtballistec 1.3 in ******* Gold/White/Black?
    Do they just replace them with another color? What if all the colors are discountinued? I'm not saying that it will happen, it just occured to me :)
     
    #21
  22. mosh17

    mosh17 Rookie

    Joined:
    May 16, 2009
    Messages:
    133
    They give you a voucher for the MSRP. That's what they did with my breathe free II's...
     
    #22
  23. mtommer

    mtommer Hall of Fame

    Joined:
    Jun 18, 2008
    Messages:
    2,792
    What's available is what's available on Nike.com. That's it. I'm going to keep an eye on the site everyday and as soon as one of the shoes goes on clearance then I'll buy. Last time I got a voucher I was also able to get a nice clearance shirt too. Here's hoping :D
     
    #23
  24. tennispro19

    tennispro19 Banned

    Joined:
    Nov 9, 2009
    Messages:
    201
    let us know how u got on dude
     
    #24
  25. captinsane903

    captinsane903 Rookie

    Joined:
    Jan 17, 2008
    Messages:
    238
    How long does the whole process of shipping in your shoes and Nike sending back a voucher take?
     
    #25
  26. mtommer

    mtommer Hall of Fame

    Joined:
    Jun 18, 2008
    Messages:
    2,792
    I believe it took about 2 1/2 weeks for me to get my voucher but maybe three.
     
    #26
  27. captinsane903

    captinsane903 Rookie

    Joined:
    Jan 17, 2008
    Messages:
    238
    Thanks. I'm wondering if I'll have to buy another pair of shoes while I wait for the voucher because all I have besides my BFIIs are worn out BVs(worn out to the foam in the toe area). :???:
     
    #27
  28. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    If you plan on playing much, yes. If its 2-3 weeks before you get your voucher and then order the same day, it'll probably be a week or more before you get your new shoes. Total: 3-4 weeks.

    That's what I planning. Luckily, I have a pair of K-swiss that'll work.
     
    #28
  29. captinsane903

    captinsane903 Rookie

    Joined:
    Jan 17, 2008
    Messages:
    238
    What a hassle. I still have to buy a second MGPM. =\
     
    #29
  30. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Got my voucher from Nike in the mail today for $110. Now, what to get? I was thinking about getting 2 pairs of something (1 practice, 1 tournament). I need a good size toe box and was looking at the Vapor. Size 11.5. Should I pull the trigger? Do they run true to size?
     
    #30
  31. bobbyjonesrocks

    bobbyjonesrocks Rookie

    Joined:
    Mar 1, 2008
    Messages:
    203
    So how long did the whole process take? (Ship date to today)?
     
    #31
  32. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    I shipped them on November 30, Nike received them this past Monday (December 7) and I received the voucher today. So, 12 total days from start to finish. Note: There was a delay from UPS delivery to Nike of 2 business days. I think it was pretty fast, all things considered.
     
    #32
  33. jazzyfunkybluesy

    jazzyfunkybluesy Banned

    Joined:
    Oct 20, 2009
    Messages:
    1,707
    Oh my god its a disaster. A tennis player in Phoenix has worn through his shoes. Run for your lives!
     
    #33
  34. mtommer

    mtommer Hall of Fame

    Joined:
    Jun 18, 2008
    Messages:
    2,792
    From what I've been able to garner after reading various threads on Nike shoes, the roomiest toe box is the Breathe Cage II's, then the Court Ballistic 1.3 and then the Vapor's which are fairly narrow in the toe box area.
     
    #34
  35. the wise wizard

    the wise wizard Rookie

    Joined:
    Apr 23, 2008
    Messages:
    390
    i have always sent them back with white foam showing, but i usually have a 2-3 in strip of it exposed. i think you're alright though, they should accept them
     
    #35
  36. drummerdan

    drummerdan Semi-Pro

    Joined:
    Sep 12, 2008
    Messages:
    461
    Location:
    Wichita, Kansas
    Well, I decided on 1 pair of the Vapor VI, gold and white model. Since I had a little money left after the shoes, I got a 6 pack of socks. We'll see how these shoes work.
     
    #36

Share This Page