Ignorant sales rep leads to win?

Discussion in 'Shoes and Apparel' started by Gmedlo, Aug 23, 2009.

  1. Gmedlo

    Gmedlo Professional

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    A friend of mine bought a pair of vapor IVs yesterday, and during the purchase, he asked if they had a 6-month durability guarantee. The sales rep surprisingly said yes, and went and got a warranty card from another shoe box and threw it in. The transaction went through and he has the shoes now. I later told him that Vapors don't typically have a warranty.

    Should he:
    1. Call and demand that they honor the warranty
    2. Call and demand to get a full refund on the shoes (keep in mind this tennis store is a good hour away from him)
    3. Wait it out and demand the warranty when he needs it.
    4. Other???

    Edit: Just got word that my friend did not receive the warranty card because he didn't want to wait and the guy would have gone to the back room to get the card. I'm now strongly opposed to option 3.
     
    Last edited: Aug 23, 2009
    #1
  2. innoVAShaun

    innoVAShaun Hall of Fame

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    Where's the poll?
     
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  3. Gmedlo

    Gmedlo Professional

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    No poll needed, I want to see the logic expressed behind each point and a poll doesn't encourage that.
     
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  4. innoVAShaun

    innoVAShaun Hall of Fame

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    The warranty card has the model of the shoe on the title. So good luck.
     
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  5. LPShanet

    LPShanet Banned

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    Good luck with that. The Vapor IV is several years old (they're two models beyond it now), and even if they honored warranties on non-current shoes (which most companies don't), he'll have a hard time finding replacement shoes at all. Nike may not even have them for replacement any more, as even the V is long gone.
     
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