We had some drama on our 4.0 ladies day league playoff match today. I was acting captain. We were at the courts in plenty of time. About 10 minutes before match time, we noticed that our cars were the only ones in the parking lot. We checked our emails and frantically confirmed that we were in the right place. About 5 minutes before match time, the opposing captain called me. They had gone to the wrong facility and were on their way to the correct courts. They were stuck in traffic. Worse, one of their two cars had been pulled over and ticketed for speeding. The rules say that line-ups have to be exchanged "before" the match -- whatever that means. Because matches are timed, the penalty for tardiness is one game for 5 minutes, two games for 10 minutes, three games for 15 minutes. After that, it is a default. We decided rules are rules. Besides, several of our ladies had to leave as soon as they could. We had a little team huddle when I told the team what had gone wrong and asked whether they wanted to strictly enforce the penalties. The response was unanimous: "Off with their heads!" At 10:10, the first car load of three opponents arrived. I informed them of the two-game penalty and told them that they could avoid a three-game penalty on Singles One and Doubles One if they exchanged line-ups and started those courts immediately. They would be risking three games on all courts or a total default if they waited for their second car to arrive. They started scrambling to do their line-up. One lady came over to me and said very nicely, "You know, we had this happen earlier in the season, when our opponents were late because they got stuck in traffic. We decided not to enforce the penalties. Would you be OK with that?" I told her we had decided as a team that we would be more comfortable enforcing the rules, but that we would call it just two games instead of three (as it was now 10:12 and the matches hadn't started). So they exchanged a line-up that put their No. 2 singles player in at Doubles One and put a doubles player at No. 2 singles (even though she hadn't played singles in five years). The remaining players arrived at at 10:16. We took a 3-game penalty on Doubles 3 and Singles 2, and a 2-game penalty on the other courts. We won the team match 4-1, and the penalty games probably mattered because all three doubles courts went to 10-point tiebreaks. In that situation, would you have enforced the penalty or cut the opponents a break?