Is it OK for a racquet restringer to change my grip without my asking?

Discussion in 'Odds & Ends' started by jackzon, Nov 12, 2011.

  1. jackzon

    jackzon Rookie

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    I left my racquet at a new tennis shop to be restrung. When I picked it up they had changed my grip even though I hadn't asked them to do that. They also changed the grip to a type of material that just doesn't feel right to me. And of course the old grip was not falling apart at all.

    This has never happened before. I'm guessing this is way out of line.
     
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  2. kike_valerin

    kike_valerin Professional

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    for me, that Im a Stringer is not OK


    they will have to tell u before they string the raquet...
     
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  3. jedd

    jedd Rookie

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    not ok :-o
     
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  4. mctennis

    mctennis Hall of Fame

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    I agree- not okay. Ask them why they did it. See what their answer is. Maybe it is a legit one. I'm guessing it isn't BUT at least give them a chance to give you a good answer. Next time tell them what you want does " And that's ALL I want done".
     
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  5. jackzon

    jackzon Rookie

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    They said it was falling apart, which is a lie
     
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  6. Hot Sauce

    Hot Sauce Hall of Fame

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    Of course not, lol. Unless the grip was on the house.
     
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  7. TheOneHander

    TheOneHander Professional

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    Even if it was free, it's not professional to not consult the customer first. I wouldn't go back there again unless there's some other, really bizarre circumstance that we're missing here. It's also concerning that they couldn't match the grip types, which to me shows a lack of competence.
     
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  8. ATP100

    ATP100 Professional

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    Easy Answer: NO
     
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  9. autumn_leaf

    autumn_leaf Hall of Fame

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    Half and half on this one. If it was falling apart then it's usually fine as a complimentary service. If it was perfectly fine, then not professional to do so.

    I think never going back to the shop is extreme, that should really be based on the string job and professionalism of the staff. If they did lie to you then don't go back, but something might have happened to your grip while in the shop, like maybe someone spilled coffee or water on it by accident. In this situation I would've liked to them to admit it, but people have trouble admitting mistakes.

    If you want to give them another chance just ask them not to change the grip.
     
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  10. Andreas1965

    Andreas1965 Rookie

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    I'm not a prof. stringer, I do it only for the teammates and friends.
    When I have the feeling a grip should be renewed, I always ask it's owner if I should change it while stringing the racquet.

    Exeption of the rule: my father. If I wouldn't interfere, he would play with the same grip since 1982. And complain about the grip all the time ;)
     
    #10
  11. r2473

    r2473 Legend

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    Sounds like he was trying to be a nice guy, give you the bounus of a free new grip, and make you a happy customer. Clearly it had the opposite effect.

    No good deed goes unpunished.

    Why don't you just tell him that you like "grip X" and not "grip Y" that he put on your racquet. Maybe he'll get you a "grip X". Maybe he'll give you free labor on the next string job for your inconvenience.

    Or maybe its just best if you two just never speak again.
     
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  12. bigmatt

    bigmatt Rookie

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    Always ask if the customer wants something done, even if you're going to do it for free.
    If they did something to mess up your grip, they should own up to it and tell you, then give you your choice of replacement.
     
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  13. El Diablo

    El Diablo Hall of Fame

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    Did he save the old grip for you in a little sandwich bag, just in case it had enormous sentimental value?
     
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  14. angharad

    angharad Semi-Pro

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    They should have asked you first. Personally, I wouldn't have a problem with them replacing my grip as long as it was replaced with the exact same thing. Changing it to something else would bother me.
     
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  15. Sanavan

    Sanavan Rookie

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    I have never heard anything like this before...
    I always put a new overgrip on my racquets before I send them to be restrung. Nobody needs to deal with my filthy overgrip.

    Did they charge you for this new overgrip?
     
    #15
  16. SirGounder

    SirGounder Hall of Fame

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    I wouldn't be too upset if it was free but the fact that it is different would bug me. Not ok in my mind.
     
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  17. scotus

    scotus Legend

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    Just to clarify, you are talking about the original/replacement grip, rather than the overgrip, right?
     
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  18. Mike Bulgakov

    Mike Bulgakov Semi-Pro

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    This is very strange and I would be angry if this happened to me, as I am only comfortable with certain grips. Were you charged for the new grip? If so, you were scammed and should not pay for the new grip. If they did not charge you, adding free grips to racquets they string seems like an odd business model.
     
    #18
  19. dParis

    dParis Hall of Fame

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    I wish I got this type of service where I get my hair cut. :grin:
     
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