It is impossible to connect to www.tennis-warehouse.com

Discussion in 'TW Questions/Comments' started by julian, Jan 12, 2013.

  1. julian

    julian Hall of Fame

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    #1
  2. paul_tennis

    paul_tennis Rookie

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    Perhaps TW Staff is doing some server maintenance...
     
    #2
  3. Maui19

    Maui19 Hall of Fame

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    Yep, I've been trying all morning to order something and I can't get the site to load.
     
    #3
  4. Maui19

    Maui19 Hall of Fame

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    Update: apparently only the home page fails to load. You can access product pages.
     
    #4
  5. julian

    julian Hall of Fame

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    I have to get to the HOME PAGE

    I have to get to the HOME PAGE
     
    #5
  6. Squidward

    Squidward Rookie

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    It's up now. I just placed an order.
     
    #6
  7. TW Staff

    TW Staff Administrator

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    Periodically we do maintenance and it can cause the page to load slowly. We are sorry for the inconvenience. If you cannot access the site, please give customer service a call during business hours and a representative can answer any questions or take an order.

    Thank you,
    Tiffani, TW
     
    #7
  8. Maui19

    Maui19 Hall of Fame

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    Site is down again.
     
    #8
  9. tennisBIEST

    tennisBIEST Rookie

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    Yup...me too!
     
    #9
  10. srvnvly

    srvnvly Professional

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    App server issues? I keep getting (more than not today) a message about not being able to connect to the server.
     
    #10
  11. TW Staff

    TW Staff Administrator

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    Yes, we are having some server issues today and we are working on it. Thanks for your patience!

    Tiffani, TW
     
    #11
  12. diredesire

    diredesire Super Moderator

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    http://72.29.176.12/
    In case DNS tables are messed up for people... seems to be working for me.
     
    #12
  13. srvnvly

    srvnvly Professional

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    Ha! The first time I clicked the link, I got the can't connect message. The second time was fine. It might be time to re-architect the hardware.
     
    #13
  14. mikeler

    mikeler G.O.A.T.

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    Sounds like TW may have migrated to a new server eh?
     
    #14
  15. diredesire

    diredesire Super Moderator

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    I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :p
     
    #15
  16. srvnvly

    srvnvly Professional

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    It's much appreciated dd, it's frustrating not being able to navigate the site at my convenience.
     
    #16
  17. mikeler

    mikeler G.O.A.T.

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    Those 2 functions are so useful. I'm surprised they never made them into some kind of system admin control panel gui.
     
    #17
  18. NJ1

    NJ1 Professional

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    You guys really need get a new I.T. department. The shopping site is down again, at least the third occasion this week.
     
    #18
  19. djdannyj25

    djdannyj25 New User

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    I just wanted to say that for the past couple of weeks, I too have also experienced difficulties connecting to the website. It just refuses to load, unlike any other site I go on - which connect instantly.

    New servers?
     
    #19
  20. TW Staff

    TW Staff Administrator

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    Thank you everybody for your patience while we are making changes to our website.

    You should be able to access the site via
    www.tennis-warehouse.com/index.html for the time being.
     
    #20
  21. djdannyj25

    djdannyj25 New User

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    Much better. Thanks! :)
     
    #21
  22. Roger Wawrinka

    Roger Wawrinka Professional

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    ..........
     
    #22
  23. Roger Wawrinka

    Roger Wawrinka Professional

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    Does this mean you are updating the website so that we can order razor code;)?
     
    #23

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