laserfibre are you out there ??

Discussion in 'Strings' started by b mathis, Jan 24, 2010.

  1. b mathis

    b mathis New User

    Joined:
    Aug 20, 2004
    Messages:
    83
    Anybody been able to order and receive strings lately, looks like the site is up,but getting orders is another thing , I wish TW would start stocking strings again ,anybody know where the strings come from ( outside this country?) hey laserfibre ( tim) if your looking ,whats up we want to help you guys out .
     
    #1
  2. ClubHoUno

    ClubHoUno Banned

    Joined:
    Jan 26, 2008
    Messages:
    3,150
    Location:
    Scandinavia, Europe
    Yeahhh - I would like to order 20 sets of Laserfibre SuperNatural Gut ProStock - but they don't answer emails or anyhting :confused: :mad:

    What the heck are they thinking - will the ruin a great company like that :cry::(
     
    #2
  3. schenkelini

    schenkelini Semi-Pro

    Joined:
    Sep 2, 2008
    Messages:
    494
    Location:
    Chino. CA
    Some of their products are being carried by the place that has Uber strings.
     
    #3
  4. russell

    russell Rookie

    Joined:
    Sep 9, 2009
    Messages:
    243
    I was wondering the same. They never replied to my emails as well. Looks like the place of the Über kind is clearing out all their Laserfibre stock :(
     
    #4
  5. dancemyth

    dancemyth New User

    Joined:
    Feb 2, 2010
    Messages:
    10
    Fraud in the works?

    I was researching stringing machines and the Laserfibre came up really high (based on its Stringway roots). I called the company and they talked me into placing a "shipping reservation hold" for a spot in the shipping queue for a big batch of machines they would be shipping in 2 weeks. They took no billing information from me - just my name, address, and email - and indicated that there was no commitment on my part whatsoever, so it seemed like a no-brainer. They also said they would be dropping their price to $499 with free shipping, even though the website still says $589.

    An hour later they emailed me my "confirmation." It was a pdf that looks exactly like an real order (the name of the file is SalesOrder####.pdf) for $499. Oh and they back-dated the order to December 31. The explanation given in the email was that this would move me up in the shipping queue.

    Maybe I'm paranoid, but something seems fishy. This is really questionable behavior, especially considering all of the troubling posts out there. Is it possible they are manufacturing fake orders to record phantom sales from last year?
     
    #5
  6. decades

    decades Guest

    guys if it walks like a duck and quacks like a duck....
     
    #6
  7. Bud

    Bud Bionic Poster

    Joined:
    Jul 23, 2007
    Messages:
    31,168
    Location:
    San Diego, CA
    Yeah does sound fishy... income tax issues or the like on their part... :-?

    I don't trust LF any longer
     
    #7
  8. topanlego

    topanlego Semi-Pro

    Joined:
    Jan 9, 2009
    Messages:
    406
    Location:
    Vancity
    Must be a platypus?
     
    #8
  9. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    I agree. And here is my latest experience with LF.
    At first i placed order for some strings about a month ago over the phone. The guy assured me that i will get them in a day or two. They are only 2 hours away from where i live. So, 3 days go by, a week, 3 weeks. I give them a call. Same guy picks up and tells me that he will give me half of the original order at no charge as an apology for not sending my string.
    All his happened last Wed. No strings yet...
    Both time he very carefully took my credit card info. Good thing is they did not charge me.
    If i do not get the string on Mon, i will not bother with them again and will send a formal complain to local BBB.
    That is outrageous, twice, twice i called and was assured that string will go out same day. Makes me want to call them and tell them what i really thing of them, their company and that guy especially.
     
    #9
  10. rudester

    rudester Professional

    Joined:
    Sep 29, 2009
    Messages:
    1,152
    I have laserfibre order confirmation dated 11/4/09 for which i inquired once again last week, still with no response.
     
    #10
  11. rudester

    rudester Professional

    Joined:
    Sep 29, 2009
    Messages:
    1,152
    Might add i have inquired twice and still no sign of order or any response whatsoever.
     
    #11
  12. KarelPelc

    KarelPelc New User

    Joined:
    Oct 17, 2009
    Messages:
    6
    All seems to be fine with ordering grips (Feb. 2010)

    I have ordered 6 TourFit TwinTone Reducing Grips (they were out of the Original ones) 10 days ago and received them in 4 days. Placed my order over the phone, spoke with a very knowledgeable person and all sounded leged, except when I asked if I could buy them in their shop at my next visit of Rhode Island. He said shipping (to ME) is less expensive than $7 charges they would have to add if getting the same order in person. I didn't go any further with questioning the $7 charge, since I don't plan visiting RI in near future. The grips are made in Taiwan.
    KP
     
    #12
  13. BagelMe

    BagelMe Semi-Pro

    Joined:
    Feb 12, 2010
    Messages:
    518
    Laserfibre makes promises that cannot be kept and products that simply do not exist.
     
    #13
  14. tlm

    tlm Legend

    Joined:
    Jul 21, 2004
    Messages:
    7,519
    Just made an order today, it was a phone order.The guy i talked to said that it will be shipped out today, only time will tell.
    I let him know how many people are complaining about not getting orders+that his website will not accept payments.
    He said they are working on the website.He also said that they just received a new shipment of strings+their waiting for their stringing machines to arrive.

    I hope this is true,the laserfibre prostock string is the best string i have ever used.I think it plays better than natural gut.
     
    #14
  15. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    Well...i am trying not to laugh, sorry. It sounds word to word what i got during my phone order.
    Good luck.
     
    #15
  16. Bud

    Bud Bionic Poster

    Joined:
    Jul 23, 2007
    Messages:
    31,168
    Location:
    San Diego, CA
    :lol::lol::lol:

    Same story again... and again... and again...
     
    #16
  17. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    Yeah, ho kidding. I have a spare day next week and have to take a ride to RI anyway. So, i am thinking i will stop by and see WTF if going on there. May be if i get lucky, i will have a chance to b1tch slap that guy if i see him.
     
    #17
  18. rocky b

    rocky b Guest

    let tenniswarehouse buy laserfibre make it house brand
     
    #18
  19. tlm

    tlm Legend

    Joined:
    Jul 21, 2004
    Messages:
    7,519
    Believe me i know about these orders not coming through.I made one in early January+never received it.
    I happened to find one set of prostock that i had left.Strung my racket up with it+this is by far best string i have used in my wilson kobra.I forgot how great this string is.
    So i am just praying that laserfibre gets its act together.
     
    #19
  20. dadozen

    dadozen Hall of Fame

    Joined:
    May 5, 2009
    Messages:
    2,640
    I ordered 7 TwinTone reducers around Sep09. Never received them, so I emailed Kathy in order to check what happened. She said that they would send me another 7 TT reducers, and never got them as well. I tried to reach her a few times this year, but no success.

    Btw, I made one order around May09 and got my 7 LF Reducer Grips with no problems. I heard a rumor that they have gone bankrupt.
     
    #20
  21. Bud

    Bud Bionic Poster

    Joined:
    Jul 23, 2007
    Messages:
    31,168
    Location:
    San Diego, CA
    Pics (and video) or it didn't happen! :twisted:
     
    #21
  22. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    That would be a funny video huh? To post a video of Laserfibre owner getting slapped around. I'll bet it would make many people happy :twisted:
     
    #22
  23. jrod

    jrod Hall of Fame

    Joined:
    Jan 30, 2008
    Messages:
    2,566

    Kot- I'll go with you...I need to see for myself wtf is going on there. For the life of me, I cannot understand how a company that makes decent products like they do can be so freaking incompetent. I think you should go first in the b1tch slapping progression because they might not survive me...
     
    #23
  24. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    HAAA! Sure, i can always use a good company. Are you local to me? I am just a bit North of the city.
     
    #24
  25. jrod

    jrod Hall of Fame

    Joined:
    Jan 30, 2008
    Messages:
    2,566

    As I recall, you are in Andover. We could meet in Westford on your way south assuming they get that damn tractor-trailer accident cleared up on the southbound side.
     
    #25
  26. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    Oh, so you ARE local. Great!
    Have we met? Your screen name sounds like i know you.
    In any case, we can take a ride next week. Say Mon or Wed. You pick.
     
    #26
  27. TenniseaWilliams

    TenniseaWilliams Professional

    Joined:
    Mar 25, 2008
    Messages:
    984
    Location:
    Pangaea
    Before you guys get to the tough love part, keep a sharp eye out for any inventory on the premises; I would love to build a cache of tourfit grips and/or laserfibre classic sg, just a little nervous about what is actually in stock.

    Such a shame, great products, friendly and informed people everytime I called. Seems like you can do everything right and still dump quite a few into the net.
     
    #27
  28. jrod

    jrod Hall of Fame

    Joined:
    Jan 30, 2008
    Messages:
    2,566

    Kot- Small problem....I work during the days so I need to arrange time off.
    Also, do you have an "address" for them? I know the town, but we'll need more than that.
     
    #28
  29. Kot_Bigemot

    Kot_Bigemot Semi-Pro

    Joined:
    Dec 8, 2008
    Messages:
    782
    Location:
    North of Boston, MA
    The address is on the website.
     
    #29
  30. origmarm

    origmarm Hall of Fame

    Joined:
    Apr 25, 2007
    Messages:
    3,207
    Location:
    London
    Hmmmm, did you order the "quantum" strings? :)....

    Same story again and again with this company...
     
    #30

Share This Page