Laserfibre Quantum

Discussion in 'Stringing Techniques / Stringing Machines' started by ian5, Apr 21, 2008.

  1. !Tym

    !Tym Hall of Fame

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    Hmm, I hope it's not exactly the same. Laserfibre's problem the past few years has been that they've had a tendency to casually dissapear when the kitchen gets hot, so to speak.

    To me, Laserfibre's always been good except for the time I had to try and contact several times before finally getting through to get my clamps reconditioned under warranty, and then they wouldn't respond to me when I asked when I would be getting back my reconditioned clamps. I actually never got them back. I now have the "new" clamps they sent me as a holdover until they were done with the reconditioning, but the problem is that I preferred my old clamps as on these new ones one of the clamps, the hex key holding the pole that the clamp rests on, works itself loose every few 3 string jobs or so. It's pretty annoying that I always have to be cognizant of this now (probably the machining was ever so slightly off at the factory on this one clamp).

    When I HAVE been able to get through to Laserfibre, however, they've always gone the extra mile, more than one could ever expect or hope, just that it's kind of like rolling the dice as far as knowing when they'll be there for you or not or follow through or not.

    It's puzzling to me, because as people they seem so great and make you feel so warm and fuzzy feeling inside.

    Because of this, I feel kind of bad and conflicted as to whether I should report my negative experiences with the company. Mine are actually very mild, but some have had far more distressing and aggravating experiences. I only post this to be fair to the consumer.

    Still, while I may not have absolute faith in Laserfibre's ability to maintain a CONSISTENT level of professional support in regards to their customer service and support, I DO have absolute faith in the INTEGRITY of the products they decide to back.

    In my opinion, I would be surprised if Laserfibre would back a repackaged Pro's Pro dropweight machine with subpar clamps. If there's one thing Laserfibre and Tim Sullivan do know, it's stringing. I'm not entirely happy about their glossing over of the drawback issue with ********* clamps for years, but it's a relatively mild oversight, as just how important that issue really is is still debatable (i.e. many really don't think the amount of drawback on the ********* clamps makes a hoot of difference anyway).

    To me, if Laserfibre says their clamps are nearly drawback free and glide around with the greatest of ease, I give them the benefit of the doubt.

    In fact, I would probably sell my ********* and buy the Quantum straight up if it were in stock right now and I was sure I could count on them actually delivering it on time as promised.

    Regarding the dropweight mechanism, well, to me to be honest, it seems a little low that Laserfibre essentially copied the ********* design after years and years of selling the ********* design. Have they improved the design by making it quicker and more convenient and fun to use as they say? I would guess so, again, I don't think Tim Sullivan and Laserfibre are the type of company who would back a supbar product and they've been hawking the *********s for enough time now to know what to improve and what to leave alone.

    Where I DO question Laserfibre, however, on the Quantum is in regards to the mounting system. If the picture Laserfibre sent really is the EXACT same machine they're selling and not just a prototype mockup of the machine, well, then I don't know what to say as that's basically blatant false advertising.

    For years, many have felt that the REAL selling point of the ********* machines was their inside-mounting. Anyone who's worked with them and has experience with 2 and 6 pt. mounting systems can tell you that the theory behind it really does make sense and the mounting system really does work. I mean not only is it dummy-proof, it truly does protect and support a racket unbelievably well.

    For years, this was a MAJOR selling point Laserfibre would push to you over the phone and on their website, and now suddenly they're saying that their ALL NEW, 6-pt. air suspension mounting design is proven to provide more support and is ultra quick to mount, works for any racket without the need for any special adapters, etc.

    And yet, what do we see in the picture...a lie? I don't know what to say at this point, because what my eyes see is a generic 6-pt mounting system with individually adjusted side-arms, and NOT the "air suspension" (i.e. single knob adjustment) style they promise, and also above all else, NOT something "all new".

    I hope I'm wrong about this, but what my eyes see is a style of mounting that I personally have witnessed to be not as great as the ********* inside-mounting design. What I see here is that Laserfibre couldn't get around the ********* patent, so they decided to just change their story 180 over night, and NOW after years and years of selling us the gospel of inside-mounting, are now saying that lo and behold, wouldn't you know, I guess the old tried and true 6-pt. mounting theory was the best and safest for your racket all along...hehe, honest mistake.

    Again, Laserfibre promised something "all new" with their mounting system. They seem to have delivered with their dropweight, but not on the mounting system. To me, there's no need for spin here. Just market what you HAVE improved upon, the dropweight tensioner, and taken to another level, but don't emphasize the clamps and mounting system as being something all new and revolutionary if they're really not.
     
    #51
  2. db26

    db26 New User

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    Talked to Ted as well last week, according to him more than 30 Quantums were already shipped as early as 3 weeks ago. I would be very interested in the machine's review when available. Thanks.
     
    #52
  3. 1012007

    1012007 Hall of Fame

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    Can anyone confim that the pic is the real machine? I doubt it is very much!
     
    #53
  4. AmericanTemplar

    AmericanTemplar Professional

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    It is the machine that was e-mailed to one of our boardmembers from Laserfibre and then forwarded to me, along with the following note:

     
    #54
  5. AmericanTemplar

    AmericanTemplar Professional

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    I would still like to see one of the upright versions though.
     
    #55
  6. predrag

    predrag Professional

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    I used to have old ECO and though I have a fair understanding of physics, still
    wanted to confirm and tested it with the Tension Calibrator.
    It was spot on.

    Regards, Predrag
     
    #56
  7. Bud

    Bud Bionic Poster

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    So... just looked at their web site. Do you have to call them for a brochure? Order? Info? Prices??

    It's not that difficult to update a website. I love the s tringway machine drop weight concept... but would be leery about purchasing from LF.
     
    #57
  8. !Tym

    !Tym Hall of Fame

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    Bump. Any one received their Quantum yet? If so, what's the verdict? I'm dying to hear some input on it.
     
    #58
  9. db26

    db26 New User

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    This is getting too weird with Laserfibre.

    Was supposed to receive a Quantum today. Got the UPS tracking #
    10 days ago. Package was finally delivered today, but no Quantum machine, instead I received 3 reels of Laserfibre strings.

    Can't access their web site today and no one picks up the phone today as well?

    ??? Package clearly states that the box was 56lb heavy, yet probably 1 1/2 lb worth of string ???

    Did anybody received a Quantum machine ?
     
    #59
  10. 1012007

    1012007 Hall of Fame

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    Maybe the postman knew his stuff and was so tempted he just simply stole it:)
     
    #60
  11. 1012007

    1012007 Hall of Fame

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    Anyway 3 reels isnt bad!
     
    #61
  12. AmericanTemplar

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    That kinda reminds me of that Youtube link that someone posted on here a while back where a mother gives her son a bunch of clothes inside an Xbox box for Christmas.
     
    #62
  13. !Tym

    !Tym Hall of Fame

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    Ugh, this is what I mean about it being very difficult to trust Laserfibre for the past few years.

    Believe me, you're not the first to report this kind of story. They give you a tracking # to buy time, but don't actually send the product out until much later. I used to think it was ********* being flaky, but New Tech and Mark Gonzales remain responsive after taking over the US distributorship of ********* so I think it's becoming more and more clear that ********* wasn't the real problem. Basically, whenever Laserfibre does this or something similar, they've consistently stopped answering their phones or e-mail. It's very unprofessional, and to me raises a red flag about the company's state of affairs finance wise. Usually, these kind of things in business happen only when a business is spending more than they're raking.
     
    #63
  14. radigan

    radigan Rookie

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    I have a Quantum on the way. According to the tracking number, it should be here Friday. At least I hope it is the stringing machine! Three reels are great but with nothing to string with, it would be like having keys and no car! I also had the ordeal of Laserfibre emailing a tracking number only to have it sit for a couple weeks. UPS tracking said it was just shipped yesterday and is 56#. Sound familiar?
     
    #64
  15. Mansewerz

    Mansewerz Legend

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    So wait, LF and string-way are two different companies? I just thought that LF was the us distributor. Also, the inside mounting you mention, is it only inside mounting and no outside supports like that of the SP swing?


    EDIT: Also, any price tag on this thing?
     
    #65
  16. radigan

    radigan Rookie

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    Here is the price list they sent me. Ignore the Fall 2007 availability:wink:

    New Quantum TT - ECO Made in the U.S.A.
    $379 with flying clamps. 100% upgradeable. (Fall 2007 availability)
    $549 with NEW Posi-Trac, drawback free 360-degree double action clamps. 100% Upgradeable to the Quantum TT- Premium configuration (Fall 2007 availability)

    The MS200TT - ECO configuration
    $579 with flying clamps.
    $699 with the 360-degree double action clamps.
    $799 with the single action, 360-degree swivel clamps.

    New Quantum TT - Premium Made in the U.S.A.
    $479 with flying clamps. 100% upgradeable. (Fall 2007 availability)
    $649 with NEW Posi-Trac, drawback free 360-degree double action clamps. (Fall 2007 availability)

    The MS200TT - Premium configuration http://www.laserfibre.com/MS200_TT.html
    $599 with flying clamps.
    $749 with the double action, 360-degree swivel clamps.
    $849 with the single action, 360-degree swivel clamps.

    New Quantum FX - ECO Upright, floor-standing model. Made in the U.S.A.
    $539 with flying clamps. 100% upgradeable. (Fall 2007 availability)
    $699 with NEW Posi-Trac, drawback free 360-degree double action clamps. 100% Upgradeable to the Quantum FX- Premium configuration (Fall 2007 availability)

    The MS200FX - ECO (permanent upright, floor standing version of the MS200TT -ECO)
    $769 with flying clamps.
    $999 with the double action, 360-degree swivel clamps.
    $1099 with the 360-degree self-locking/releasing, single action clamps.

    New Quantum FX - Premium Upright, floor-standing model. Made in the U.S.A.
    $589 with flying clamps. 100% upgradeable. Fall 2007 availability)
    $749 with NEW Posi-Trac, drawback free 360-degree double action clamps. (Fall 2007 availability)

    The MS200FX - Premium (permanent upright, floor standing version of the MS200TT -Premium)
    $999 with the double action, 360-degree swivel clamps.
    $1099 with the 360-degree self-locking/releasing, single action clamps.


    The MS200DX (upright, floor model) http://www.laserfibre.com/MS200_DX.html
    $1199 with the double action, 360-degree swivel clamps. (while supplies last)
    $1299 with the 360-degree self-locking/releasing, single action clamps. (while supplies last)
     
    #66
  17. Mansewerz

    Mansewerz Legend

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    You're kidding right? Is their tensioning mechanism revolutionary enough to be sold for almost as much as dropweights with fixed clamps while their machines come with flying clamps? And are fixed clamps really worth that much money?
     
    #67
  18. !Tym

    !Tym Hall of Fame

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    The short answer is YES. If Laserfibre's lofty claims are what they say, they most definitely are. Drawback free clamps are found on only the loftiest of machines in the world, namely those few machines residing in the Rolls Royce rent district. If their mounting system is even better and safer than the S-tringway design, then, yes again. A quick, safe, and secure mounting system that works for all frames on the market without the need for additional adapters would be on any professional stringer's wish list. A maintenance-free dropweight that promises EFFORTLESS, 100% true constant-pull/constant-tension that never goes out of calibration and never runs up the electricity bill would (again) be on any professional stringer's wish list.

    If the new Laserfibre Quantum does all that it promises, it will be nothing short of revolutionary imo by reinventing the term bang-for-the-buck.

    If the new Laserfibre Quantum does all that Laserfibre promises, I would be scared, VERY scared, if I were every other manufacturer.

    This said, that remains to be seen, and Laserfibre is as seems to have become disturbingly commonplace the last few years, running FAR behind schedule.

    Even still, I am definitely looking forward to the first test reports on the machine.

    Unless you have direct experience yourself with the NIGHT AND DAY difference in efficiency, ease of use, and enjoyment factor between using a ********* "Sensory Jaw" dropweight and the defacto standard ratcheted and clutch varieties, you would know why the ********* design was considered such a HUGE leap forward and 199.999% worth the extra cost in my opinion.
     
    #68
  19. radigan

    radigan Rookie

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    This sounds familiar from an earlier post. My Laserfibre package arrived today... about 8" x 8". Right away, unless it grows when water is added, I figured it wasn't a stringing machine. Even worse, I only got two reels of string! Inside the box, the string was addressed to some guy in Austin, TX. No company could screw up this bad by accident. Sounds like something out of a bad sitcom you would see on Fox TV or something.
     
    #69
  20. Mike Cottrill

    Mike Cottrill Hall of Fame

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    Have they charged you for a machine?
     
    #70
  21. bigmatt

    bigmatt Rookie

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    I tried to buy a machine from Laserfibre in November of 2006, and the experience was dreadful. I was promised delivery "in a couple of weeks" so many times I lost count. Then, I was told there was a "software update" I couldn't be without and should wait "a few days" for. Three weeks later, there were still excuses. This stretched out until the end of February, when I finally requested a refund. Miraculously, my machine was "shipped" the day I asked for the refund, but UPS tracking showed only 2 of 3 boxes left their warehouse. I refused shipment on the 2 boxes, and finally had to have my credit card company do a chargeback to get my $3,000 back (that was charged to me in December!). Just as an aside, I ordered a Star 5 from Babolat and it was shipped the next day.
    Laserfibre is an absolute sham of a company in my opinion. No matter how smart the guys there sound, they overpromise and underdeliver, and count on our gullibility to stay in business. Caveat emptor!
     
    #71
  22. Bud

    Bud Bionic Poster

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    So, have any of the mystery machines appeared at any doorsteps? I was considering one of these constant pull machines... but doubt I'll risk it now.
     
    #72
  23. Zhou

    Zhou Hall of Fame

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    At this minute I would not trust giving my business to laserfibre.
     
    #73
  24. Mansewerz

    Mansewerz Legend

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    So are String-way and Laserfibre two different companies? Did Laserfibre pretty much just copy the String-way machines?
     
    #74
  25. Bud

    Bud Bionic Poster

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    Has anyone received their machine?
     
    #75
  26. smarion2

    smarion2 Rookie

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    thats a nope from me... but again I call everyday and talk to Tim so hes either lying to me alot or im going to get my machine next week. I should get my tracking number monday or tuesday then recieve shipment how ever long it takes to get from New York to Tampa Fl.
     
    #76
  27. radigan

    radigan Rookie

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    I have to respond as a no from me also. I have a tracking number but so far, it only says billing information received. All that means is they requested a shipping label to ship the mysteriously absent quantum.
     
    #77
  28. Mansewerz

    Mansewerz Legend

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    This is getting really ridiculous. At least with Eagnas you know when you're getting screwed lol.
     
    #78
  29. zidane339

    zidane339 Hall of Fame

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    Whats the quantum look like?I couldn't find any pics. Plus, what makes it revolutionary?

    Sorry, I'm new to the laserfibre stringing machine line
     
    #79
  30. Il Mostro

    Il Mostro Banned

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    Sounds typical of a distributor trying to be an actual manufacturer. Going from relabeled machines with an ongoing track record to trying to (1) design their own and (2) secure competent manufacturing here in the USA. The problem is obviously on the manufacturing side. Whatever they did in the past is long gone - they are a brand new company in real-world terms. Looks like these guys could not find their *icks. I would trust them as far as I can throw a (insert clever analogy here). Good luck guys.
     
    #80
  31. smarion2

    smarion2 Rookie

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    theres a pic of the quantum on this thread. All the green colored parts are actually a sort of gun metal color. It supposed to be amazing because it has all the advantages of a drop weight ie. constant pull, no calibration ect. the con with a drop weight is that you have to draw the weight a couple times to make sure its level to the ground. with the new quantum its supposed to have constant pull and accurate tension to 1Lb no matter where the weight ends up. The clamps are all supposed to be drawback free which is usually only a feature with the most expensive of machines
     
    #81
  32. Il Mostro

    Il Mostro Banned

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    If there are pics of an actual machine, maybe it is not a manufacturing issue... possible patent or other legal issue mucking things up? Or, not enough $$$ to manufacture/order the minimum quantity for economic feasibility. Trying to bite off more than they can chew?
     
    #82
  33. smarion2

    smarion2 Rookie

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    Im thinking the same thing. The people who got the reals of string but not the machine actually just recieved the wrong order. Or at least thats what I was told. When I call him he knows everything about my order but has told me that he almost sent me the wrong stuff. I'm pretty sure he just needs to be reminded on a day to day basis because hes a little bit over his head. At least thats wut i keep telling myself. We'll see if calling all the time pays off
     
    #83
  34. !Tym

    !Tym Hall of Fame

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    Now THAT I don't believe. Just received the wrong order? ...for the same strings? I think far more likely is that it was another Laserfibre spin, and the extra stock of string reels were used to help pacify customers when they finally do receive their strings. Laserfibre makes top notch strings, premium, expensive ones too, so receiving free reels from Laserfibre would be a very sweet bonus indeed...only, I'm sure most would rather have had their machines.

    The thing we all need to understand is that Laserfibre is not exactly Walmart here, or even Tennis Warehouse, or even Gamma. They're a very small *boutique* brand in the tennis world. I don't care if you're just one person trying to run that company, but there is no way you can be that over your head and send out the wrong order to so many people. I've never had ANY company or online retailer make that drastic of a mistake before.

    Laserfibre doesn't have ten thousand orders to deal with simultaneously by one person, it's just more spin.

    If they had just mistakenly shipped the reels of strings instead of the actual machines, why not just send the MACHINES themselves IMMEDIATELY back in their place? What did Laserfibre just not notice the extra stock of Quantums laying around on their ground floor?

    I grew up in the world of business and manufacturing, FAR more likely, logical, and sensible are manufacturing/patent/legal/money/inventory issues, take your pick, that's the hold up.

    Laserfibre won't tell you, because if everybody asked for their money back asap, then they'd never have a chance to pull themselves back out from underneath this avalance, this monumental mess.

    I'm not saying Laserfibre's bad people, but I will say they've bit off more than they can chew right now and are probably feeling buried undnerneath an avalance right now and wish they could crawl back into a cave and comeback out when it's all over.

    I think Laserfibre is counting on the Quantum being a homerun for them, and they've put too many marbles into one basket but have still come up way short.

    As said, if the Quantum does everything Laserfibre says it will, it's something that EVERY stringing machine manufacturer needs to be VERY afraid of. I somehow doubt ********* was too thrilled upon finding out that Laserfibre was basically looking to *blatantly* knock-off their unique design that's made THEM the "unique", "think outside the box" company of choice all these years.

    Why would Laserfibre come out and say something now and come clean about their current state of affairs? They've put so much into this whole Quantum fiasco, that by now they're only hope of survival is to get the Quantum line up and running...even if at a MUCH greater delay than originally hoped. Should they do so, and if the machine really does end up doing all that they promise, then wala, Laserfibre just might have the chance to reverse the sinking ship.

    New product development is very tough. There are a lot of kinks to work out before being ready to ship and mass produce. The problem is that to work out those kinks takes mucho moolah. Laserfibre's problem I believe was that they put the cart before the horse. They advertised the next coming of Jesus before they actually had anything, in other words. They did so, because without all those pre-orders and HYPE, they would not have had the opportunity to work out all the inevitable kinks, would not have had the opportunity to even bring their prototype theory machine, their dream machine, to the table.
     
    Last edited: Jun 14, 2008
    #84
  35. Il Mostro

    Il Mostro Banned

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    The sad truth is... THERE ARE NO MACHINES. I also come from the manufacturing world and this is an all too common story.
     
    #85
  36. smarion2

    smarion2 Rookie

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    ok so i dont have much experiance in the manufacturing world so maybe you can help me make sence of this... why would he lie about the machines? If he doesn't go through with wut he promised me I'll just cancel my order and my money will be refunded. if he just hoping people will order the machine and just not care if they ever get it? it seems to just be such a hassel with really no benefit to him.
     
    #86
  37. !Tym

    !Tym Hall of Fame

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    Simple. Because without your order and everyone else's orders, there is no Laserfibre, there is no Quantum. Your orders have helped Laserfibre by more time, which is what they need. Without your orders there will be no Quantum...*eventually*, or at least, that is the hope.

    On a personal level, sure, NO ONE wants to have to face all this scrutiny and spin, spin, and more spin; but then what else you gonna do if you've bit off more than you can chew? The only way out is to buy time and hope you can finally get things rolling and make up for lost time. Without that and without your orders (i.e. everybody canceling), then there'll be NO hope of Laserfibre every being able to ACTUALLY bring the Quantum to the table. I'm sure Laserfibre didn't plan for things to go this way, but that's how business is, it often (if not usually) does not work out in a perfect case scenario just as you had planned on paper.
     
    #87
  38. Bud

    Bud Bionic Poster

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    Yep, that's the bottom line. That's why I asked if ANYONE had received a machine yet. This is a poor way to do business and will leave a bad taste in many customers and potential customer's mouths.

    There are some who ordered this machine almost 3 months ago and are still receiving the same story... it was a mistake... it's shipping in two days, etc.

    Sad.
     
    #88
  39. Bud

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    It's called buying time... and in the mean time.. they've been using your money in an attempt to straighten out their mess.
     
    #89
  40. 1012007

    1012007 Hall of Fame

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    lol posted in wrong thread
     
    Last edited: Jun 14, 2008
    #90
  41. smarion2

    smarion2 Rookie

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    but whyyyyyyyyyy!!! haha i dunno i hafta wait if i wanna get the revo neway so i'll give these guys a chance to deliver wut they promised me. If they dont then at least we all know never to buy from them again.
     
    #91
  42. radigan

    radigan Rookie

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    I have to agree about the spin factor here. I have been patiently waiting for months now. I know that they are having difficulties but I would rather be a little patient with a small business like them (and they do know strings and stringing) than give my money to a large corporation.
    I just wish they had someone running the business that had more business sense. I think they would get farther letting the consuming public know what is going on at their business rather than excuses piling upon more excuses. I know production does not go smoothly sometimes. Things happen. Just keep us informed is all I want.
     
    #92
  43. smarion2

    smarion2 Rookie

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    yeah i def agree to that the only problem with me is that I dont have a stringer to use in the meantime. Oh well i just hope the wait willl be worth it
     
    #93
  44. onehandbh

    onehandbh Hall of Fame

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    I don't now exactly what is going on at laserfibre, but I suspect they
    don't have enough cash to actually manufacture the machines and need
    to accumulate a certain number of (pre) orders in order to get an
    infusion of cash from investors. We're talking about a stringing
    machine, not a car. It's not that complicated from an engineering
    or manufacturing standpoint, but it does take a chunk of change to
    get these things rolling off the assembly line.

    The above is probably the best case scenario. Worst case? Some sort of
    Fraud is going on.
     
    #94
  45. Il Mostro

    Il Mostro Banned

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    Interesting that they've never posted here, or at any of the other stringing forums, to clear the air. This speaks volumes.

    I choose a company based as much on the feeling I get for their service and integrity as I would on the machine itself -- and there are a number of reputable, service oriented companies selling stringing machines.
     
    #95
  46. smarion2

    smarion2 Rookie

    Joined:
    Jun 3, 2008
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    159
    yeah i dunno hopefully not fraud haha dont really wanna worry about any lawsuits. well my machine shipped 2night so i should get my tracking numbers tomorrow. Again for me its comin from newyork to Tampa so i should get it thursday friday or worst case monday. I'll keep you guys posted and continue to track it... who knows... maybe i'll actually get one.
     
    #96
  47. Il Mostro

    Il Mostro Banned

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    I hope it works out for all of you guys.
     
    #97
  48. smarion2

    smarion2 Rookie

    Joined:
    Jun 3, 2008
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    159
    yeah me 2 haha. I received my tracking number today as promised. I called Tim just to verify that he sent me the right package and that I wouldn't be receiving just a box of string. It's scheduled to arrive Friday of this week. I even called UPS just to make sure that they weighed the package themselves to make sure it actually weighed the 56 pounds the website said. They assured me that it was the correct weight so I don't see how I'll possibly not get it soon. Maybe he just shipped me a box of rocks lol... I guess you never know...
     
    #98
  49. radigan

    radigan Rookie

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    How are you getting to talk to someone at Laserfibre. I have called numerous times today and only get the answering machine...:cry:
     
    #99
  50. duffman

    duffman Rookie

    Joined:
    Jan 2, 2006
    Messages:
    171

    Please post some pics when you receive the "unicorn" of stringing machines. I would like to see what it really looks like. Hopefully it is true that the ugly green color was just a bad picture...
     

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