Lot's of complaints about TW customer service: are you satisfied?

Discussion in 'TW Questions/Comments' started by shojun25, Oct 18, 2007.

  1. ShooterMcMarco

    ShooterMcMarco Hall of Fame

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    3,017
    I've ordered from TW probably over 20 times and I've never had a problem with an order or a representative.
     
    #51
  2. equinox

    equinox Hall of Fame

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    Nov 19, 2004
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    Location:
    Cocos Islands, WA
    TW has very good customer service.

    I've had no major problems and any minor ordering mistakes were quickly fixed.

    I'm very happy doing business with TW.


    Spencer,

    Can you us a bit more insight into how you keep such decent staff?

    What incentives and training do you have in place for staff?

    What process do you use to follow up on performances and customer satisfaction?

    Thanks.
     
    #52
  3. fishuuuuu

    fishuuuuu Hall of Fame

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    They have decent CSRs ... they just can't ever spell my name right over the phone ...
     
    #53
  4. BreakPoint

    BreakPoint Bionic Poster

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    You mean they keep spelling your name with only four "u's" instead of five? ;) LOL
     
    #54

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