Manufacturer shipping policy kills people in my shoes...

Discussion in 'Racquets' started by tata, Apr 5, 2012.

  1. tata

    tata Professional

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    Not that anyone really cares but just to rant about shipping restrictions on some brands.

    The reason this really sucks for me is that i am from australia and here the retailers don't supply 5/8 grips (extremely rare that they do). For this reason, TW has been my holy grail for racquet purchases. Then it just hit me that with these policies in place, i won't be able to get my hands on a wilson frame in a 5/8 grip. Of course, I can build a 1/2 grip here but then that would change the specs that makes the frame desirable to me.

    Whether it is the retailer that does not supply 5/8 grips here or the brand, they really should have thought about this before they cut the supply off. =(
     
    #1
  2. Broken

    Broken New User

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    #2
  3. DjordjeRosic

    DjordjeRosic Rookie

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    Hey,

    I wasnt able to reach the tennis-warehouse site for some reason, I dont know if it has anything to do with this shipping policy?? any clue? (im also in australia so i was wondering if you had this issue?)

    Thanks
     
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  4. jmverdugo

    jmverdugo Hall of Fame

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    be creative people! ship to a friend in the states and ask him to ship to Australia for you, also there are companies that do this.
     
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  5. ramos77

    ramos77 Semi-Pro

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    #5
  6. gavna

    gavna Hall of Fame

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    As of now Wilson and Babolat have restrictions on shipping products from region to region......matter of protecting local markets and vendors. Common sense with companies that have regional sales and DCs.

    You don't need a freight forwarder - if someone willing to shop for you you can ship via us post office at good rates - with PayPal it's easy to get payment and then have someone shop and send.

    I understand pretty soon all the major brands will have same rules in effect.
     
    #6
  7. Broken

    Broken New User

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    I wasn't able to order a Babolat from tennis-warehouse.com, however had no problems ordering one from tenniswarehouse-europe.com and I'm also in Australia.
     
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  8. kostak

    kostak Rookie

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    It's disgrace what Wilson and Babalat are doing.
    I too am in Australia and TW USA has been my saviour for the best part of ten years.
    Even when the Aussie dollar was worth .61 US it was still cheaper to purchase from the US.
    Australian retailers are rip off merchants.
    I recall ordering 3 Head Intelligence Radicals and a racket bag from TW us and they were cheaper to land in Australia than one Raquet sold in retail stores in Australia.
    Go figure!
    Alas even with restrictions there are ways around this.
     
    #8
  9. DjordjeRosic

    DjordjeRosic Rookie

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    HAH definitely ways around this, so wilson will not ship to australia? =/
    Makes me wish i still lived in california right about now lol
     
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  10. tata

    tata Professional

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    It's such a shame because wilson makes really quality player frames. I even feel here in australia they do not supply all the variety of frames in the US because of the small market we have here.
     
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  11. MAXXply

    MAXXply Hall of Fame

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    U.S TT members reading this should get some idea of Aussie TT'ers frustrations with these shipping policies. Those with an enterprising mind and an eye to a quick buck should consider buying such gear on behalf of us Aussies and shipping them out to us for a reasonable fee.
    I'd much rather pay a US TT'er here to send me my TW purchase than go through the expensive, PITA rigmarole of those online freight forwarders/US mailbox companies.
     
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  12. ramos77

    ramos77 Semi-Pro

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    the prices dont seem that much cheaper to me though.

    you only save $40 to $50 per racquet, and you have to pay for shipping. I'd rather pay the extra money to my local store (unless I can't get the racquet I want) than send it overseas.

    i've only just started to compare prices, so I could be wrong here
     
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  13. DjordjeRosic

    DjordjeRosic Rookie

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    Well lets say i save 40 per racquet and buy 5 racquets which i intend to do, thast 200 bucks saved minimum, plus it would only cost me roughly 70 to ship here (i believe thats correct) so i still save 130.... sounds better to me lol
     
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  14. ramos77

    ramos77 Semi-Pro

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    thats fine, but what if something is wrong with a racquet?

    can you claim warranty, even though you bought it from another country? serious question, not trying to stir... :)

    if you buy it local, a good store will help you out when there's a problem, and they will also discount once they get to know you.

    they will also help find a racquet that suits you, and you can demo them etc etc.
     
    Last edited: Apr 6, 2012
    #14
  15. bluetrain4

    bluetrain4 Legend

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    I missed something. What are Wilson and Babolat not doing? The company themselves won't ship certain frames to certain markets if you order directly from them? They don't provide local retailers (online or otherwise) with a full vareity of frames?
     
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  16. ollinger

    ollinger Legend

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    ...Emigrate. Every locale has its plus/minus. Look at what I have to do to get Cohibas!!
     
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  17. Lambo

    Lambo Banned

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    get it shipped to a relative or friend in the US and have it forwarded it then.
     
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  18. UCSF2012

    UCSF2012 Hall of Fame

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    Kinda like us in the US trying to get Asian versions. We kind of have to take alternate means to get one. Good reason to take a week off and travel to another continent. Go back home with lots of goodies. Airfare from US to Australia is around $600 during low season. Worth the trip, and you get to demo all types of rackets.
     
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  19. BigT

    BigT Professional

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    It's probably only a matter of time when other companies start the same policy.
     
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  20. tata

    tata Professional

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    Thankfully for me i will be travelling vietname and singapore in sep-oct so maybe i will try get my hands on an asian spec player frame :twisted:
     
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  21. tata

    tata Professional

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    Well here in australia the retailers don't supply all there is to offer. Eg - Initially when i was hunting down a new frame the stores did not supply the 18x20 exo tour, only the 16x18. So i couldnt demo it either. And even if they did have it, the retailers here only sell L4 grips at the most (i use L5).

    Apparently, according to the guy at my retailer, i think its the manufacturer that doesnt believe they will sell enough of one frame so they dont think its worth supplying. The guy even said because the ozzie market is so small here, they dont think its worth supplying L5 grips either since most people play smaller than that. Before supplying, the company needs to forecast they will be able to sell X amount of a frame before they go ahead with it, I think.

    So at the moment its wilson and babolat that have a ban on international shipping (even from australian retailers to overseas). But these policies kill the variety we can choose from as well as the grip size for L5 players.
     
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  22. UCSF2012

    UCSF2012 Hall of Fame

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    Those countries also have US versions of frames, and they're $179 US dollars with no tax. Even better deal than here in the US. Perhaps you should come home happy!
     
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  23. tistrapukcipeht

    tistrapukcipeht Professional

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    Babolat started that policy, Wilson followed right after, soon will be Head, and then all others at some point.

    It understandable what they want to do, but customers are being left out of choices as well, so the companies should try to make customers happy and pi...ed off.
     
    #23
  24. ManuGinobili

    ManuGinobili Hall of Fame

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    Tata, if you still haven't been able to get your 5/8 frame by Sep, you can contact me before going to vietnam
     
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  25. tata

    tata Professional

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    how very nice of you, ManuGinobili. I think i will be right for now. I just felt i was really missing out due to these shipping restrictions. I see some frames from wilson that appeal to me but cant get a hand on it. I am happy with my exo tour but if TW started putting a notice for prince going the same direction i will sure stock up a bit incase anything ever happens to my frame.

    I just hope i wont need to change racquets in the near future. I'll baby my exo tour for the time being.
     
    Last edited: Apr 6, 2012
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  26. Fushdog

    Fushdog New User

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    Sorry Mate but it's too late:
    http://www.tennis-warehouse.com/twint/orderinginfo.html

    "What can I order?

    You may order all items (except Nike, Babolat, Head, Wilson, Asics, Lacoste, Prince, Thorlo socks, Tecnifibre, tennis balls, ball machines and stringing machines) shown on our online catalogue. "

    I agree with you - I hate these restrictions. For you American guys who don't know, the Australian RRP for say a 2012 Pure Drive is ~US$305.

    I play at a tennis club where about 30 of us were using Babolats (Pure Drive, Roddicks, Aero Pro, Pure & Aero Storms, etc and mostly bought from TW), but when Babolat brought in the restriction just before the Oz open we were a bit stuck. About 10 changed to Head and a couple to Wilson but with them and Prince joining the restriction list, we are in a bit of a bad spot.
     
    #26
  27. sixone90

    sixone90 Professional

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    Most stores sell it for $229 AUD which isn't too bad. It sounds like a lot in USD because of the exchange rate.
     
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  28. ramos77

    ramos77 Semi-Pro

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    You can get the PD 2012 for $220/$230 without even haggling the price.

    That's only $30to $40 more than TW, and that's not including shipping.

    Honestly, there's not much difference from my limited time looking at racquets overseas.

    We need to support our local tennis stores, you can demo racquets, get cheaper re-strings etc if you get to know a store owner and buy from them.

    That's just me.
     
    #28
  29. Timbo's hopeless slice

    Timbo's hopeless slice Hall of Fame

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    have you tried the green one in Melbourne? they have Wilsons on special atm.

    I would probs never even take it out of the case but even I was tempted by a 6.1 Tour 90 for 149 AUD...
     
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  30. tata

    tata Professional

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    holy crap when did prince join the bandwagon?:cry:
    well i dont see that written on some other online retailers. maybe i should think about stocking up while the other places havent locked it in yet
     
    Last edited: Apr 14, 2012
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  31. MAXXply

    MAXXply Hall of Fame

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    For all the Aussies here: we should be vigilant when shopping around locally - let us know here if any Aussie retailers have twigged to TW Int'l's restrictions and started playing hardball on prices or jacked them up by a couple of bucks.

    For TW, I hope these restrictions make enough difference to their bottom line that they'll pressure the brands to lift them. In the meantime, I'll be buying from that reputable Canadian guy on the bay.
     
    Last edited: Apr 14, 2012
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  32. bertrevert

    bertrevert Hall of Fame

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    I know that reputable Canadian - unfortunately I am interested in the new Wilson 6.1 Team in the 16 x 18 version and that northern route has only the 18 x 20 version.

    I see I cannot obtain it from TW.

    I have supported my local retailer for 10+ years however he's gone out of business which was a shock.

    This ban is ridiculously short-sighted of those brands.
     
    #32
  33. falc02

    falc02 New User

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    Reputable Canadian

    Hi MAXXply,

    I am also in Australia, and suffering due the newly imposed restrictions, I was wondering if you are able to pass on the details of this reputable Canadian.

    Cheers.
     
    #33
  34. Timbo's hopeless slice

    Timbo's hopeless slice Hall of Fame

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    i duno about this, I have bought Nike shoes a couple of times from TW (including in Jan) with no probs at all...
     
    #34
  35. MAXXply

    MAXXply Hall of Fame

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    Just search sellername Racketguy :)
     
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  36. Yevgeny2010

    Yevgeny2010 New User

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    Hmm...Babolat, Head and Wilson are all now restricting items being shipped outside of the US, sounds like collusion, anti-competitive behaviour to me. Just as well I don't like their products and wouldn't support them anyway.

    Ridiculous business decision for a number of reasons:

    1) These type of export restrictions failed with other global products such as Movies, CD's and Books. Just a matter of time before people get around it on e..bay etc. TW and other etailers will suffer as a consequence. In fact, I'm looking for alternatives now, may not be first-tier authorised resellers, but at least I get my products.

    2) These tennis companies are happy to take advantage of third world countries for the cheapest manufacturing but think it's their right to dictate where consumers should buy their products. Wake up guys, we are in a global economy.

    3) The local distributors, range and pricing in Australia are just plain poor. The Oz dollar is strong and gear prices are still way too high over here. Wilson, Head and Babolat are basically just local marketing companies.

    Example of how ridiculous the situation is. I can buy a brand new string reel from someone on US fleabay, pay shipping to get it here, resell it here in Oz for below our retail price and still come out with a profit. Ludicrous.

    Take a look at the price of VS Gut over here...I'm amazed if anyone can afford it at all! Is this is a sick joke from Babolat or they just don't want people to buy their products anywhere except in the US?

    Time will tell if these export restrictions will help the ailing local distributors and therefore reduce prices in Australia, or if they will just take the extra profit for themselves now that they have a captive marketplace.

    I would encourage people to write to the company's head office (or post here on TW) and voice your concern. Don't bother writing to your local distributor, because they are probably fully behind the export bans for obvious reasons.
     
    #36
  37. floide

    floide Rookie

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    Same here in Brazil. I'm lucky because I go to the USA on a regular basis, but if you're in Brazil and want to buy a racquet here, be prepared to pay an amount of money that could buy TWO frames in the US.

    The work around: ****. Even if the customs overtax it, it's still way cheaper than buying here.
     
    #37
  38. Devilito

    Devilito Hall of Fame

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    region? Canada is too small a market. Why isn't the region North America? Tons of racquets you can't even buy in Canada. How are you protecting a local market when they don't sell the product you're trying to buy? If I buy something from TW that I can't buy in Canada that means the Canadian retailer loses nothing because they're not offering the product I want in the first place. It's completely illogical.

    OTAH I don't see the shipping restriction banner anymore. Have they been lifted?
     
    #38
  39. Bartelby

    Bartelby G.O.A.T.

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    The rest of the world pays for lower prices in the lucrative american market, so the rest of the world is not allowed to buy direct from america.
     
    #39
  40. Spin Doctor

    Spin Doctor Professional

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    It's still there in the International shipping FAQ:

    "What can I order?

    You may order all items (except Nike, Babolat, Head, Wilson, Asics, Lacoste, Prince, Thorlo socks, Tecnifibre, tennis balls, ball machines and stringing machines) shown on our online catalogue..."

    "Are there any ship to prohibitions?


    Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Tennis Warehouse will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel. If it is necessary, Tennis Warehouse will ship to the above locations, however, once tracking shows the package was delivered Tennis Warehouse will no longer be responsible and credit cannot be given."

    Re: the bolded item above. A tennis acquaintance wants to ship some racquets to me in the states and pick it up here, but he is going to be billing it to his non U.S. home address. Does that mean that TW won't do the deal since the shipping address is different from the billing address? Do I have to pay for the order for him?
     
    #40
  41. Bartelby

    Bartelby G.O.A.T.

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    The step above represents a step too far by TW:

    I can not see why they've let themselves be turned into the policemen for whether an end-user address 'reflects', whatever that means, a shipping address.

    There would be practical difficulties for an end-user in any event.
     
    #41
  42. Bartelby

    Bartelby G.O.A.T.

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    The only reason why TWE exists is to get around these corporate-socialism style restrictions on market freedom.
     
    #42
  43. Devilito

    Devilito Hall of Fame

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    LOL WTF? I knew Wilson and Babolat now Head, Prince and Technifibre too? LMAO What a joke. bye
     
    #43
  44. Devilito

    Devilito Hall of Fame

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    awesome. What about Canada though? market is too small to be a "region" on it's own. It needs to function as part of North America. If I, living in Canada, can't get products from the US, it's pretty much a dead wasteland here then as everything is manufactured in China and owned by American companies. TW should rethink it's international policies in terms of North America. I can understand classifying Hungary as "international" but Canada? Cut us some damn slack will ya?
     
    #44
  45. Bartelby

    Bartelby G.O.A.T.

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    I think that if TW rebelled against manufacturer's restrictions they would have their supply of product cut off.

    The reality is that the Canadian Government needs to re-negotiate NAFTA or some such to get a better deal.
     
    #45
  46. Devilito

    Devilito Hall of Fame

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    if manufacturers couldn't sell their made in china slave labor plastic junk to fat, gluttonous and debt binging Americans, then they wouldn't have a market. Well apart from Germany and the few other European countries that aren't sitting at %50 unemployment rates
     
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  47. MAXXply

    MAXXply Hall of Fame

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    TW marches in lock-step with Big Tennis.

    No amount of warm and fuzzies generated by TW's much-vaunted customer service, or this Forum that TW provides tennis consumers as a means of social engagement, can hide the fact that their shipping restrictions p*** off and alienate a lot of potential customers abroad.
     
    #47
  48. Yevgeny2010

    Yevgeny2010 New User

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    This is unfair behaviour by the usual large corporate citizens, we've seen it before and we'll see it again. What irks me is TW's complacency in rolling over and playing dead without even supporting their own customers to get a better outcome out of this. How difficult could it be to restrict the exports just to the tweener range which is sold overseas too and allow players rackets to be exported. TW are not really exporting per se, but just reselling, and TW have every right to ship the products overseas, but TW don't want to lose their "authorized" status by doing so and hence lower wholesale prices (held to ransom by Prince, Babolat etc). I would guess this is corporate blackmail which includes anti-competitive behaviour and doesn't look too good for these companies involved - any lawyers out there?

    All I can suggest hesitantly is use another authorised reseller on the bay or from EU (where anti-competitive laws work, but prices would generally be higher). Otherwise support another brand that doesn't have restrictions.

    TW are in a difficult position thanks to the greedy corporate giants who still think the world is flat.
     
    #48
  49. jonestim

    jonestim Professional

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    It may or may not help, but I don't believe there are export restrictions on the used racquets at TW. I just bought my first used one (a Price Tour 100T ESP) and it is in great shape.
     
    #49
  50. Devilito

    Devilito Hall of Fame

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    spineless retailers then. If the retailers all said "NO" Then how would the manufacturers get their products to market? TW is a huge company and responsible for a lot of sold product. If them and a few other major online retailers refused to comply with manufacturers idiotic policies maybe the manufacturers would change them. But in the end it's NEVER about the customer anymore
     
    #50

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