Mildly disappointed with my demo order

Discussion in 'TW Questions/Comments' started by YK, Sep 21, 2004.

  1. YK

    YK New User

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    I have a demo order on a standby waiting for a Volkl V1 to return on 9.24.04. Yesterday I requested that the second racquet on the order to be changed to RDX 300 Super mid which was in stock. The change was made. Th online status showed that RDX was allocated to my order and all I was waiting for was Volkl. Today the online status showed that RDX is gone till 9.28.04.

    I was hoping that RDX would be held until Volkl arrives considering that arrival date is only three days away. Both racquets appear to be in demand and get ordered almost as soon as they come back. If one of them is not held, than the chance of both them being in stock at the same time is slim.
     
    #1
  2. TripleB

    TripleB Hall of Fame

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    YK,

    I'm not sure what is going on in your case, but typically Tennis Warehouse WILL hold a racquet until the other racquet(s) come in.

    In one case for me, they held three racquets for at least a week waiting on my 4th demo to come in.

    Sometimes the dates on when racquets will arrive isn't updated instantly and in other cases I think some people hold onto their racquets an extra day or two (which they are entitled to do if they pay the extra $2.50 a day).

    Typically (at least every time I've ordered a demo) there is some fluctuation in the date(s) that the demos are to be back to TW.

    Not sure this helps but I thought I'd pass along my experiences.

    TripleB
     
    #2
  3. YK

    YK New User

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    Thanks for reply, TripleB. I think that in the past TW did hold the racquet for me, that's why I was surprised and I am not sure what to expect now.
     
    #3
  4. YK

    YK New User

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    I should've expected nothing but usual: excellent customer care. TW shipped my demo order as originally expected, on 24th. Thanks, TW.
     
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