Mutual Power vs Eagnas

Discussion in 'Stringing Techniques / Stringing Machines' started by Matt21, Jul 28, 2010.

  1. Matt21

    Matt21 Semi-Pro

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    Okay, after about a month or more of researching stringers, listening to all the comments about good 2-pt mount stringers for under $200 vs. the suggestion of spending $100-200 more for a better one with 6-pt mount and fixed clamps, it seems to me that, for the money, Mutual Power models and Eagnas models seem to be the best deal. Now, that said, Eagnas is priced slightly lower than MP, gives you a full set of tools and a reel of string to get you started. That would normally win me over, but I've heard too many horror stories about customer service w/Eagnas. Eagnas seems to have a model that looks just like any model from any other competitor (Klippermate, Silent Partner, Gamma, Alpha, Mutual Power, etc) and that doesn't really bother me. If the machine is built solid, I really don't care who's name is on it. The problem for me is "what if the machine isn't built solid?" So my question is this...

    For those of you who have used Eagnas machines (exclusively or used others); did you find the customer service risk to be worth the reward of a comparably featured machine at a lower price than competitors? If push comes to shove, I'd rather pay $80+ more for peace of mind.

    Thanks.
     
    Last edited: Jul 28, 2010
    #1
  2. film1

    film1 Semi-Pro

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    Can you be specific on which machines you are looking at?
     
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  3. struggle

    struggle Hall of Fame

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    what type of machine are you looking to buy?

    DW, Crank, table top, stand?
     
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  4. Matt21

    Matt21 Semi-Pro

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    I'm sorry, I was referring to drop weight.

    Thanks,
     
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  5. struggle

    struggle Hall of Fame

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    if you're gonna get an eagnas dropweight, get the challenger I.

    that is the consensus as far as i can tell.
     
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  6. Matt21

    Matt21 Semi-Pro

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    The Hercules line from Mutual Power looks like quality machinery. Is the linear gripper better than the rotational clutch gripper?
     
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  7. struggle

    struggle Hall of Fame

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    i'd get the challenger I if i was choosing between the 2.

    IMO, it is cheaper and "better".
     
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  8. Matt21

    Matt21 Semi-Pro

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    TBuggle, I hear you. I believe you in that "better" department too. My fear, again, is what happens if I have a problem. I've heard that Maxline, though based here in the States, is not an American-owned or operated company. My experience dealing with a lot of (even foreign employees of American companies) is that they don't seem to "get it" with customer service. They don't get that Americans tend to rank great customer service, slightly above great products. It's kinda like, would you rather eat at a restaurant where the food is okay-to-good and the service is excellent; or a place where the food is top notch, but the service sucks.

    So that said, I feel like I'm taking a gamble on buying a machine from Eagnas.
     
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  9. Lakers4Life

    Lakers4Life Hall of Fame

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    MP is the same as Eagnas as far as distribution. Some have had problems upgrading thier MP machines.

    I believe all MP Hercules machines come with screw base clamps, where as the Challenger I comes with Switch Action base clamps. The Challenger I being a higher model than the Hercules line. If you want a closer comparison, look at the Flex 740.
     
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  10. Matt21

    Matt21 Semi-Pro

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    Lakers4Life, can you vouch for Eagnas regarding customer service?
     
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  11. struggle

    struggle Hall of Fame

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    i have yet to use their CS, but before i bought my 910 i did call and talk to victor. although he was difficult to understand, he was nice (i was also nice, sugar vs.vinegar) and easy enough to deal with. answered al my questions.
    my take is that people that have trouble with them are used to having their hands held and used to get their milk money stolen in grade school.

    i'd love to have a challenger I. If it came on an integrated stand i may have bought that instead of the 910.
     
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  12. Parker512

    Parker512 Guest

    tbuggle check your email i sent you an email back.
     
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  13. struggle

    struggle Hall of Fame

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    i got no email

    tbuggle@yahoo dot calm
     
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  14. Parker512

    Parker512 Guest

    Oh sorry no your right i emailed someone else sorry. My bad it was rqtguy.
     
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  15. Lakers4Life

    Lakers4Life Hall of Fame

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    I've only dealt with Victor, once, though it was not unpleasant. Most of the time I go through the website, and my orders seem to be shipped promptly. One time I was ordering a starting clamp, and got an e-mail from Michelle that they were back ordered for a few weeks.
     
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  16. jnd28

    jnd28 Rookie

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    There are plenty of people who have had bad experiences with Victor and Eagnas. i am not one of them. I happen to believe that most are probably language based. I have dealt with him in person and he has been more than accommodating. He also jokes a bit and I think that because of the language issue and being on the phone you dont get that he may be trying to be funny. An example : I bought a tension gauge from him and was asked "Is this accurate?" he answered " so are you doing scientific experiments with it?" on the phone that may have come as a screw you comment. In person we were both laughing.

    just my experience
     
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  17. TennisCJC

    TennisCJC Legend

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    The MP has constant pull and I don't think the bar has to be perfectly horizontal. I have a Stringway/LaSerfibre drop-weight, constant pull, 2 action fixed clamps and it is great. The MP looks like a smaller, less expensive version of my machine. I would call MP and make sure the drop-weight is constant pull and does not require 90 degree horizonal on the tension arm. Constant pull gives tighter more consistent string jobs as the string is always under tension. Also, it is much faster when you don't have to have the tension arm exactly at 90 degrees. My machine is great - try a Stringway if you want something that will last for life. Stay away from LaserFibre as they have the worst customer service and are a bunch of a** holes.
     
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  18. sstchur

    sstchur Hall of Fame

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    I have a Mutual Power machine, and I don't have any complaints about the build quality. Mine is the Titan 7700.

    While I kind of wish I would have bought a higher end machine, I have no complaints about the quality of what I bought -- it's exactly as advertised, was easy to put together, feels like it has a good build, and had held up well over the 6 months or so that I've had it.

    I've called James from MP a few times and he was always patient and accommodating in answering my questions.

    All in all, I wouldn't hesitate to recommend MP. If there is a down side, their selection isn't as good as Eagnas' and they don't offer much in the way of tools (just some needle nose pliers, IIRC). They don't even offer any string :-(
     
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