My "OK" but worst experience in about 8 years wit

Discussion in 'TW Questions/Comments' started by fastdunn, Oct 13, 2004.

  1. fastdunn

    fastdunn Legend

    Joined:
    Feb 19, 2004
    Messages:
    6,294
    The title might mislead some people but the bottom line is that
    my worst experience with TW is still "satisfactory".
    But there might be something that TW can improve on, IMHO.
    But still I'd like to make it clear that there is no major mistake that
    TW has made.

    Here is a story: First, TW informed that there was an inventory error
    and asked me if I want have to wait for about 10 days.
    So I decided to wait but it turned out that it took about 24 days
    to wait. Then my order was couple of days later. The US postal
    service took about 13 days to deliever it to me. I live in So Cal and it
    usually takes 1-2 days even with USPS. It ended up taking 40 days
    in total. Then one of the strings I order appeared to old and its
    package was patched up with stapler !!

    USPS did not have tracking number and it was somewhat agonizing
    especially last 2 weeks of the whole time. Again, there is no major
    fault from TW part because I could cancel it any time. Plus TW promised
    to send me a new packet of the string (but practically I'm still
    waiting on the completion of my order). TW also did price match
    promptly.

    Because I have faith in TW's service excellecy, I could wait it out.
    If I was 1st time TW buyer, I could have been very impatient...
    I guess the moral is not to use USPS unless it's significantly cheaper !!!
     
    #1

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