New Balance Warranty review!

Discussion in 'Shoes and Apparel' started by zapvor, Sep 7, 2007.

  1. zapvor

    zapvor Legend

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    So Last Novemeber I bought the new balance ct1002, which comes with a 6month outsole warranty. i did not wear out the sole until June, and when I contacted them in early june they told me i can still send it in despite going over the 6month limit. they emailed me the form to fill out within a day. but somehow i didnt get to it until end of june (6/25?) and when i called again to check the lady said "didnt you call us earlier to do so?" so i had to sheepishly tell her i didnt get around to it yet. anyways i finally send the shoes off end of June, and wait. it only took 3 days to get there, so i was expaecting to get them back within a week, but when i called the lady informed me it would take 3 weeks or so. so i was upset. but what can you do? finally, after about 3 weeks i got a package from them, and i am now wearing my brand new tennis shoes :)

    so moral of story-waiting sucks, but they let you send it in after 6months! cutomer service overall was good.
     
    #1
  2. p0w3r

    p0w3r Semi-Pro

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    i had a pair i sent in since june...still no response at all:confused: :(
     
    #2
  3. BreakPoint

    BreakPoint Bionic Poster

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    I thought there was no time limit to the New Balance shoe warranties? They just say they "guarantee to outlast any shoe you have ever worn". So as long you have another brand of shoes that lasted longer than your NB shoes, you can send them in for warrantly replacement. No 6 month limit. Anyway that's been my understanding. Can anyone else confirm this?
     
    #3
  4. Automatix

    Automatix Hall of Fame

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    My NB's have a 6 month outsole warranty...
     
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  5. zapvor

    zapvor Legend

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    no its 6months; they have no way to verify your other shoes outlasted theirs. evryone would claim whatever other shoe they have to outlast the New Balance.
     
    #5
  6. zapvor

    zapvor Legend

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    call them and see whats going on? maybe they didnt wear out enough, so you need to pay shipping to have it sent back to you?
     
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  7. Geezer Guy

    Geezer Guy Hall of Fame

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    I bought the CT1200's several months ago, and it says there's no limit on the warenty.
     
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  8. Ronaldo

    Ronaldo G.O.A.T.

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    In the event that the Ndurance outsole does not meet with your expectation of durability, they will send a replacement pair. No time limit
     
    #8
  9. zapvor

    zapvor Legend

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    what? mine said 6 months-but they honored it past that time anyways, so it doesnt matter either way :)
     
    #9
  10. R-Fed

    R-Fed Rookie

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    Is thie New Balance warranty a one-time deal per person or is it one per person per new pair purchase?
     
    #10
  11. dancraig

    dancraig Hall of Fame

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    I returned a pair once and they sent a new pair right out. They even upgraded me to the newer model.
     
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  12. R-Fed

    R-Fed Rookie

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    bump.....................
     
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  13. srv vlly

    srv vlly Rookie

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    why are you bumping this up?
     
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  14. R-Fed

    R-Fed Rookie

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    Is the New Balance warranty a one-time deal per person or is it one per person per new pair purchase?
     
    #14
  15. srv vlly

    srv vlly Rookie

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    I'm pretty sure its one replacement per purchase. So only 2 pairs for the price of one.
     
    #15
  16. Ronaldo

    Ronaldo G.O.A.T.

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    per new pair purchased
     
    #16

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