New Laserfibre Store website

Discussion in 'Stringing Techniques / Stringing Machines' started by abllee2198, Nov 4, 2008.

  1. abllee2198

    abllee2198 Rookie

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    Check out new Laserfibre website:

    w w w . laserfibre store.com (leave out spaces)

    You can see photos of the new machines and purchase string online.

    Albert
     
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  2. william7gr

    william7gr Professional

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    Thanks

    Does anyone know if those are going to be the only new machines
     
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  3. LMW

    LMW Rookie

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    The machines look great!
     
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  4. Mansewerz

    Mansewerz Legend

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    Do the machines actually exist?
     
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  5. jrod

    jrod Hall of Fame

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    I'll let you know tomorrow as I just received a UPS tracking number from them for a Quantum MS200TT.
     
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  6. Il Mostro

    Il Mostro Banned

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    Here we go again...

    Seriously, I believe the machines exist this time. They scrapped enough generic parts for the mounting system, turntable and clamps to finally pull it off.
     
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  7. davidahenry

    davidahenry Professional

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    I have been wanting to try LaserFibre SuperNatural Gut - Pro Stock because I understand it is almost gut-like. It is about $3 cheaper on this site - which brings it more in-line with other high-end multis.

    It looks like TW does not sell LF strings anymore. Strange. Maybe this is a result of LF taking a direct-to-consumer approach???

    DH
     
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  8. jrod

    jrod Hall of Fame

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    Ok, the machine just arrived at the house according to my wife. My son will likely have it put together by the time I get home.

    My experience in dealing with LaserFibre has been quite good. There were mix-ups in the transaction (some were my fault) which caused some delay, but we received the machine within 5 weeks of placing the order.

    Both Ted Benjamin and Tim Sullivan are a pleasure to work with. Very accommodating folks. My son is quite excited to do the walk-thru with Ted this weekend.
     
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  9. Il Mostro

    Il Mostro Banned

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    5 *weeks*? LOL, other companies are more like 5 days. Good old LF. At least you received the machine.
     
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  10. jrod

    jrod Hall of Fame

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    Not sure you read my post carefully. That said, the quoted time was 10-14 business days. The machine was ready to ship in like 17 business days. I managed to screw things up with payment which pushed things way out.

    I believe that they make a unique product and are willing to back it up. The personal attention one gets is pretty impressive compared to the competition. However, I also get the sense that their operational efficiency could be improved. I suspect this has something to do with it being difficult to scale the business and maintain the high degree of personal attention provided?

    Pure speculation on my part...
     
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  11. Mansewerz

    Mansewerz Legend

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    Can you post up pics and a review? Also, if you don't mind, can you post the pics with a fork or a recent newspaper?

    Honestly, the machine looks solid and is a good buy for 580.00. wats the difference between this model and the 679.00 one? If it had a brake, it would beat out the revo easily (not sure about customer service though).
     
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  12. jrod

    jrod Hall of Fame

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    Pictures? I see, you are doubting my legitimacy and some how the combination of a newspaper and a fork beside the machine would convince you I'm not an adobe photoshop artist? Seriously, I'm not that ambitious, so why don't we do this instead: I'll continue to relate to you additional information about the machine and my son's experiences, and you can decide the legitimacy of this on your own.

    The machine tensioning unit came about 2 weeks before the machine, along with a bunch of free string. The tensioning unit was sent as a free upgrade courtesy of LaserFibre for all of the mix-ups, half of which were my fault.

    The machine arrived this AM via UPS. The machine is incredibly solid and appears to my novice eyes to be very well engineered. Not much to it, simple, solid and suprisingly heavy. My son was in the process of assembling it and stopped because the instructions were a little ambiguous on attaching the tensioning unit to the body. He has requested a call with Ted tomorrow after school to walk-thru the rest of the assembly, and will do his first stringing walk-thru this weekend, again with Ted.

    Unfortunately, I have zero experience with this or other stringing machines and cannot comment intelligently on the comparison to other machines. My son did most of the research and concluded this machine represented the best value. I simply gave him a max $ amount I was willing to provide as seed money to get him started. Payback looks like free stringing for a couple of years, hopefully longer.

    Our neighbor has a Prince Neos 2000 (?) which is and electronic constant pull machine. He concluded that the LaserFibre machine would provide as high quality a string job as our neighbor's machine, at a substaintially lower cost. In addition, it is somewhat more portable. I believe the primary difference in string jobs would ultimately be speed, assuming the same stringer were to use each machine. My son will likely be stringing no more than 12 racquets per week, so speed wasn't a big factor in the selection criteria. Emphasis was placed on quality, reliability of the machine, and up-front support to help him get started. I don't really understand the details of the upgrade, but it apparently facilitated slightly easier stringing and hence, somewhat faster stringing.

    If you are seriously considering the machine, I suggest giving Ted or Tim a call at LaserFibre. They can answer any questions you have. I think you will see what I meant by how helpful and accommodating they are.

    Thats it for now. I'll chime in after my son does his walk-thru's to relate this experience. Maybe I'll even bring the Sunday paper downstairs with my breakfast and take a few pics for my son to upload if I'm feeling ambitious.

    Stay tuned...
     
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  13. Mansewerz

    Mansewerz Legend

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    It's nothing personal, it's just that there's been a lot of shady business that was pretty popular here not too long ago.

    Anyhows, congrats on your machine. Speed shouldn't be an issue since this is an auto dropweight. The price certainly is appealing. If I were to buy it, the brake issue might turn me away.

    It certainly does seem solidly built, and I have to say I like the color as well :D. How old is your son btw? I'm 16 and I string my own racquets so just wondering.
     
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  14. Il Mostro

    Il Mostro Banned

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    Then you must also believe in the Easter Bunny. They make a patchwork product, hence the machine being "ready to ship in 17 business days". Just laughable compared to reputable companies. Long, long story with lots of promises and lie after lie -- finally delivering a machine that unfortunately falls well short of the "revolutionary" status they promised.

    Not the drop-weight system per se, but the rest of the machine. They finally patched it together from generic parts after sending false tracking numbers and concocting stories over and over again to customers who had already paid in full.

    The mounting system, with 2 knobs per side, is purely pedestrian. The look of the finished product is not up to the same standards of the original LF machines. I hope for all who spend $$ that the drop-weight is enough to make it worthwhile.

    If I were spending $$ on a drop-weight I'd opt for the integrity and solid track record of Stringway. There is a reason why LF was left by the side of the road, which has certainly been proven out by their trail of broken promises and lies.

    What "personal attention compared to the competition" are you referring to? Being raped without the benefit of a kiss?
     
    Last edited: Nov 6, 2008
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  15. jrod

    jrod Hall of Fame

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    Obviously my experience in dealing with them has been quite a bit different than yours. I'm wondering if you would still be this bitter if they had kissed you?
     
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  16. jrod

    jrod Hall of Fame

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    Thanks. My son is 13 and is really looking forward to learning how to string. High school starts next year and he expects to be offering a competitive service with this machine.

    I've referred him to this board for advice as there are several who provide valuable information. Fortunately, he is bright enough to easily discern the information from the noise....
     
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  17. AmericanTemplar

    AmericanTemplar Professional

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    Jrod - I'm sure that you would understand Il Mostro's skepticism if you did a search. If you go ahead and do so, take note of the fact that none of the few posters who claim to have received a machine have enough posts on this board to have built any sort of reputation.
     
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  18. Il Mostro

    Il Mostro Banned

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    Seriously, what has been so great about their service? Scrambling to put a machine together in 17 business days? And what is your reference point in comparing their service to "the competition"? Have you dealt with any of the reputable companies in this segment? If you had you would realize how moronic your statement is. Do you have any clue about LF's history? Obviously not -- you are clueless and just pi$$ed your money away. How does it feel to be stupid and ripped off? BTW, why don't you address the construction of the machine? Hell, Eagnas can fix you up with the same guts for God knows how low a price.
     
    Last edited: Nov 6, 2008
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  19. AmericanTemplar

    AmericanTemplar Professional

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    Come on now Il Mostro--take it down a notch.
     
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  20. Il Mostro

    Il Mostro Banned

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    ^^^^^

    You are way more tolerant of people who refuse to deal in, or address, facts than I am. Point taken though.
     
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  21. Deck

    Deck New User

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    Il Mostro, your comments are out of line. Let the guy enjoy his purchase and report back if the are any complications or problems. No reason to rain on his parade.
     
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  22. jrod

    jrod Hall of Fame

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    I actually am aware of their "apparent" history, as I looked to this board and read all of the "issues" posted. My conclusion is that LaserFibre is less polished than perhaps some other manufacturers, but their product is unique and met the criteria my son established. Since we live very near to the LaserFibre location, I felt that it was worth the risk.

    Secondly, when people post any kind of information that suggests something might be wrong, it's fairly straightforward to figure out what is really going on without depending on the posts of people you don't know. I am naturally skeptical of extreme bias and prefer to rely on collecting my own data to determine whether a serious problem really exists.

    Bottom line is we have the machine, will do the walk-thru this weekend, and be up and stringing by early next week. Oh, I strongly recommend people do their own research before taking the advice of random posters who are not accountable to anyone, except perhaps the competition.
     
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  23. jrod

    jrod Hall of Fame

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    You've answered my question....kind of long-winded though.

    Please seek some therapy. It might actually help you cope.
     
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  24. TenniseaWilliams

    TenniseaWilliams Professional

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    I agree, AT is one of my favorite posters.

    Just for fun, (and a recap for the new guys) perhaps Il Mostro can detail the direct experience with SW and/or LF products/support that provide the background for these strongly worded posts?
     
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  25. Il Mostro

    Il Mostro Banned

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    Aside from the ongoing saga of payments made, false tracking numbers, fake posts and bogus photos? Nice way of doing business. You've been around long enough to know what the deal is with Tim. On the other hand, LF's performance was high when they distributed Stringway machines. Since they got dumped for Alpha and decided to assemble their own machine it's been two years of BS and outright lies. Search and you will have plenty of reading material. One has to wonder why TW no longer carries LF string. A pattern relative to how they do business? Think about it...
     
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  26. TenniseaWilliams

    TenniseaWilliams Professional

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    None of this seems first hand... any direct experience?
     
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  27. Il Mostro

    Il Mostro Banned

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    Direct experience? Fortunately, I was not one of people who paid and then waited and waited and waited. I contacted Tim because I wanted what was described as a "revolutionary" drop-weight machine for our second home (overseas). I could never nail him down on when the machine would *physically* be available and after several follow-ups he repeatedly failed to return phone calls or emails. Bottom line: the machine that LF finally cobbled together is not what they promised and is in no way, shape or form worth the $$, especially given their track record over the past two years. Outright lies are not a good foundation for customer service. For the record, I do not own an Alpha, but would have 100X more confidence in dealing with them when buying a Stringway, which hasn't missed a beat.
     
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  28. jrod

    jrod Hall of Fame

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    In defense of Il Mostro, if you filter through the personal attacks and bullying tactics, there is actually some information provided that correlates with what I've stated about LaserFibre.

    Here is what I see: LaserFibre appears to have some issues meeting demand and this manifests itself in ways that can make customers nervous. Certainly, large supply-chains and retail outlets may have little to no patience for this, and rightfully so. Their customer interface is rather casual and perhaps slow, but the quality of the interaction is personal, hands-on, and instructive. Given that my son and I are both novices at this, we placed greater value on access to good information than we did on efficiency of process. If we were running a large business, then our emphasis would be entirely different.

    I do not feel that we have been deceived or lied to, although it is possible that we have. I've admitted several times that we are new to this, and as a result I cannot comment on the legitimacy of the negative claims being made about the product. My initial impressions of the quality are quite positive (my background: involved in research, engineering and sciences for more than 25 years with over 140 patent applications and more than 50 awarded in multiple countries...most of you likely regularly use technology that I've directly contributed to developing). My neighbor has over 30 years of experience with stringing and I'll get her impressions this weekend and report back.

    As I've stated all along, I think that this board is a place where there is lots of good information. The trick is to filter out the noise, which does require some effort. Very often, the information provided by posters says as much about them as it does about the subject. This observation can be quite useful in the filtering process.
     
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  29. texag01

    texag01 New User

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    laserfibre

    I know this is my first post but I just wanted to add my experience on the phone with Ted yesterday. It does sound like the machines, whatever their quality, are in production and ready to ship. They apparently have about 70 machines made and ready to ship. Normal time between ordering and shipping is 48 hours. The only difference between the eco and the premium model is a $90 component that allows for one-handed pulls. There is no holding of the bar while threading the string into the gripper on the premium. The upgrade could be made at a later time. The clamps are made by the same manufacturer that made the clamps on the Babolat Star 2,3, and 4. The unit comes with $65 dollars worth of free string that the customer can choose. Ted told me that the mounting was changed so that it would be more universally accepted. There apparently is a stand alone model to be produced in the near future called the Quantum FX. The only difference will be an attached stand to the premium model currently available. There will be no foot pedal model similar to the previous DX. Ted was very friendly and called me back twice after my cellphone kept cutting out. Again, I know this is my first post and that doesn't lend itself to a reputation but I have followed these boards for some time. Just wanted to add my brief experience from yesterday. Hope this helps and I look forward to being a contributing member of this forum.:)
     
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  30. jrod

    jrod Hall of Fame

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    This is entirely consistent with my experience as well. Also, appreciate you clearly explaining the differences between the two models. This too, is consistent with what they told me. Good luck!
     
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  31. AmericanTemplar

    AmericanTemplar Professional

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    Thanks for the kind words!

    Jrod - My experience with Laserfibre was similar to that of Il Mostro. I have owned a Klippermate & I currently have an Alpha. I have had excellent experiences with both companies & I would highly recommend doing business with either one of them. I have a fairly hearty post count with posts pertaining to lots of different products & subjects. To me it seems as though it would be foolish to conclude that a poster such as myself has fabricated a scenario to discredit Laserfibre in order to push some product of my own; even more so if you consider the fact that I have praised Laserfibre grips all over this forum & I will admit that I will continue to buy them even though I disapprove of the way that Laserfibre does business.
     
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  32. Nuke

    Nuke Hall of Fame

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    So you have two neighbors who string racquets? A guy with a Neos who has seen your LF machine and approves, and a woman who has been stringing for 30 years and hasn't seen the LF yet.

    My question is this: with neighbors like this, why the heck do you need to buy your own stringer? Sounds like you live in stringing heaven.
     
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  33. AmericanTemplar

    AmericanTemplar Professional

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    Apparently owning a stringing machine has become as much a part of the American Dream as having a two-car garage.
     
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  34. radigan

    radigan Rookie

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    I would like to back up American Templar's and .Il Mostro's posts concerning Laserfibre. I am one of the people who actually paid Laserfibre and they held my money for over a month with no machine ever being shipped. The closest they came was a box they said was a machine weighing somewhere around 75# was shipped to me. It turned out to be some string in a tiny box. They were deceptive and they even said they credited a refund back on my card and they never did. I had to resort to filing fraud charges on them before they actually refunded my money.
    That said, I do wish them well. I hope they make a run of machines that inspires others to improve their machines. Competition is a great motivational tool!
    Jrod- Congrats on your new hobby. Enjoy learning to string. It becomes addictive. I am constantly trying new strings and tensions. Post pics when you get it up and running.
     
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  35. jrod

    jrod Hall of Fame

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    Sorry, my first post should have said "she" instead of "he". Same person. Even with one stringer as a neighbor, I can't tell you how spoiled I've become with the quality of her work. Which begs the question you asked: why bother with all of this?

    Simple answer: My son. Invest in the future....its the best investment one can make as a parent.
     
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  36. jrod

    jrod Hall of Fame

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    I do believe that there are legitmate gripes that can be made regarding LaserFibre. I tried to make that clear by acknowledging Il Mostro's position in a previous post.

    However, often the most productive way to handle situations that are less than ideal is to maintain a degree of tolerance. There are countless ways that deals can go bad. The art is finding a solution that benefits both parties, not just yourself. This strategy usually pays huge dividends well beyond the close of the transaction.
     
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  37. AmericanTemplar

    AmericanTemplar Professional

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    I agree with you that one needs to exhibit some degree of tolerance in a lot of deals, because they can and often do go bad. The key is to limit the number of variables that can cause a deal to go bad. When a heavy item & UPS are involved in a transaction, my experience leads me to believe that there's already more than a 50% chance that there will be some problem with the transaction. Those are necessary evils though for those of us who don't live next to a shop that sells stringing machines. Personally, after my experience & the mirroring experiences of countless other TT posters, I would not feel comfortable giving that much money to Laserfibre. I'm glad that your machine arrived with minimal hitches though & I'm sure that you'll have fun with it.
     
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  38. meh

    meh Semi-Pro

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    What did you expect? A Star 5 for $700? The turntable, mounting, and clamps are in line with the rest of the industry, including Alpha, at the price range. Only Eagnas offers a better mounting system in the Plus 6500.

    Anyways, Stringway produces a very unique turntable and mounting system, albeit one that hasn't caught on with other machines yet. Sure, Quantum is not 'revolutionary', but that's just a marketing term. Did you expect a tiny outfit to turn the industry upside down? Laserfibre certainly hasn't conducted itself well for the last couple years, but their machine isn't deserving of such disparagement.
     
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  39. jrod

    jrod Hall of Fame

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    AT - I agree completely. Every deal is unique and one needs to weigh the pros and cons up front. I have to say that proximity was a key deciding factor in our decision to go ahead on a transaction with LaserFibre given all of the concerns expressed here, although in the end this turned out to be unimportant.
     
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  40. volusiano

    volusiano Hall of Fame

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    I wonder why they have to start a new website. Also interesting that they don't mention their new website or relink you to their new website from their old website.
     
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  41. esmits77

    esmits77 New User

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    Are they really made in the US? Has anybody ever visited their facility?
     
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  42. Il Mostro

    Il Mostro Banned

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    Based on the generic looks of the mounting system and turntable I would think "assembled in USA" is a more likely scenario -- if that. The veracity of any LF claims are dubious.
     
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  43. AmericanTemplar

    AmericanTemplar Professional

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    There is that rumor of a town in China called Usa...
     
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  44. jrod

    jrod Hall of Fame

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    ok, my son assembled the machine with my assistance last weekend and has since strung 4 racquets (well really 3, he broke the string on an oversized prince he was stringing at the top end of its range....). The assembly was somewhat tricky when it came to attaching the tensioning unit as there were some non-intuitive aspects to this. However, we did manage to get done in time for my son to embark on his stringing odyssey.

    Not being a stringing machine critic or afficiando, I cannot comment with any credibility on how the machine stacks up against the integrity of other products out there. I can say this however: the quality of the string job my son produced using this machine was remarkably good given that he is just a beginner. I had him string a BB11 mid I am demoing and I have to say I was impressed (both with the racquet and the string job). Very solid and consistent. I will try and post a few pix later this week of the machine.

    Again, in defense of Il Mostro's and other's position on LaserFibre, this was definitely not the smoothest transaction I've experienced. In fact, quite the opposite. However, both Ted and Tim have been very helpful and responsive (via email, tele) to our questions throughout the process, and continue to be helpful. I still believe the relative "uniqueness" of the product and proximity are attractive aspects of our decision to go forward with a deal. I'm hopeful that the machine lives up to our expectations for many more years.
     
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  45. Mansewerz

    Mansewerz Legend

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    Sounds great. It's a shame that it doesn't have a brake, otherwise it would be very good.
     
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  46. jrod

    jrod Hall of Fame

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    Pardon my ignorance of the terminolgy here, but can you explain briefly what you mean by "brake" and its function? I'm thinking it has something to do with the tensioning arm position setting the correct tension, but am unclear if this is correct....
     
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  47. Mansewerz

    Mansewerz Legend

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    Sorry, i meant turntable brake. It keeps the table from moving while tying knots and is especially useful on O3 racquets.
     
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  48. jrod

    jrod Hall of Fame

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    Ah, I see. I was watching my son last night and in fact wondered about that as he was doing the crosses. At first I thought the free floating turntable looked odd but with the tension applied it seemed to make sense in terms of naturally alignining itself with the force applied to the string, grommet position, etc. I didn't see much in the way of movement in the turntable movement with 54 lbs applied.

    How exactly does the turntable brake help?
     
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  49. Mansewerz

    Mansewerz Legend

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    On prince o3 frames, you'll notice on the crosses that as you pull tension, the large holes on the sides allow the string to move and be tensioned from a position that is inconsistent because it's not where the string will actually go after the job is completed. You either need a boomerang tool or sharpie cap to keep it in place or you need a turntable brake.

    http://www.youtube.com/watch?v=jf_7lfBnOIA

    That video from YULitle should help.
     
    #49
  50. jrod

    jrod Hall of Fame

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    I get it. I didn't contemplate the O3 frames but this makes sense now. YU's videos are taking on cult status....very helpful!
     
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