New web site is hard to navigate!

Discussion in 'TW Questions/Comments' started by ten11, Oct 5, 2012.

  1. ten11

    ten11 Rookie

    Joined:
    May 20, 2008
    Messages:
    263
    I get used to the old web site and can reach pages in few clicks. The new web site may be cleaner but hard to navigate.
    Make it worse, there are no links to used racket, classic racket. TW won't able to sell the trade-in rackets without used racket link.
    Also missing is the link to the message board. I am sure there are more like this.
     
    #1
  2. The Meat

    The Meat Hall of Fame

    Joined:
    Aug 9, 2012
    Messages:
    1,998
    Are you kidding?

    1. Used racquet section is on the left hand side, under the racquet section.
    2. Classic racquet section is also on the left hand side, above the used racquet section. Now it's called vintage racquets.
    3. Trade in has a thread, go search for it and contact them.
    4. Message board is on the top right corner, labeled Message board.

    It's one of the easiest sites to navigate through, you just have to read it....
     
    #2
  3. filphil

    filphil Rookie

    Joined:
    Apr 16, 2012
    Messages:
    344
    Location:
    Northern NJ
    He's not kidding. I've found the old layout once in a blue moon but this is what's currently on the main page and when you click tennis racquets.

    [​IMG]
     
    #3
  4. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,152
    Location:
    Tennis-Warehouse.com
    This issue with the message board link disappearing has popped up before and is browser specific. Our programmers can fix it, but need to know which browser and version you are using. Also, I will pass along that this is happening when viewing TW through the ATP portal as filphil pictured above.

    The used racquet and vintage racquet links should be listed under the racquets header in the left bar. If you are not seeing these, please let us know or take a screen shot of what you are seeing and email it or post it here.

    Thanks for your feedback. We are always striving to be better and welcome all your comments. If you are having issues with the Message Board link not showing up, please reply to this thread with the browser and version, and I'll pass the information along.

    Thank you,
    Tiffani, TW
     
    #4
  5. TW Staff

    TW Staff Administrator

    Joined:
    Jan 21, 2004
    Messages:
    24,152
    Location:
    Tennis-Warehouse.com
    OK, after speaking with the team, there was an error with our ATP store, and it should be fixed now. Please clear your cookies and relaunch the browser. This should clear up the problem. If not, please let us know.

    Thanks again,
    Tiffani, TW
     
    #5
  6. NJ1

    NJ1 Professional

    Joined:
    Jan 20, 2011
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    1,362
    Location:
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    FWIW, I don't like how the pictures of shoes and apparel are the zoom-in type now. Preferred the old format.
     
    Last edited: Oct 6, 2012
    #6
  7. NLBwell

    NLBwell Legend

    Joined:
    Jun 18, 2004
    Messages:
    7,083
    When I access the TW website via Google Chrome on Windows 7 Home Premium, the message board link does not appear.
    It works fine in Explorer.
     
    #7

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