Nike CS

Discussion in 'Shoes and Apparel' started by Donny0627, Apr 21, 2011.

  1. Donny0627

    Donny0627 Professional

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    So after I recieved 2 pairs(white and black) of tennis shorts from nike.com(weren't in stock at TW), I discovered they did not fit right. I called nike CS and had about a 20 minute conversation with some guy about an exchange for a different model that I though would fit better. I kept giving him the same info time after time, because he kept asking the same questions!

    So basically in the end I decided to send both pairs back, and buy 1 pair of the other model in white. I did not get the black colorway in that model because it was $10 more and the money just isn't there as of now. (I am a junior). He was going to credit the credit card with the difference.

    Now I just ask the simple question: Are there any other black tennis shorts with a 10" inseam that are below the $50 price point.

    He then utters the words: "I do not believe that we carry any tennis shorts".
    -This after a 20 minute conversation about tennis shorts!

    Then, after resisting the urge to just hang up, I said "but I am looking at about 10 models online as we speak"... Now after some time he found them, and then began suggesting I buy running or basketball shorts, out of the blue...

    I'm, sorry, but what CS guy doesn't know what products his company carries???

    The lesson learned, ALWAYS BUY FROM TW!!!
     
    #1
  2. PureAlph4

    PureAlph4 Semi-Pro

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    Probably not even in a dedicated call centre. Likely in a generic centre serving multiple clients, knowing no more about the company or the produce than is in front of them on screen at that moment.
     
    #2
  3. [K]obraPlayer

    [K]obraPlayer New User

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    Lol yeah, if you want tennis gear--tenniswarehouse is the place. I never buy anything off of Nike website, unless it's a must man.
     
    #3
  4. parasailing

    parasailing Hall of Fame

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    Only time I would buy outside of TW is if you are not sure about the shoes you are getting and whether they will work for you. Nike lets you return a pair of shoes worn if they don't work out for you within the first few weeks.
     
    #4
  5. Donny0627

    Donny0627 Professional

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    Yea I knew TW was the place, it has been and always will be my only true place for tennis stuff(along with t e n n i s e x p r e s s to some extent for things that TW doesn't have in stock)
     
    #5
  6. jkang909

    jkang909 Rookie

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    #6
  7. Donny0627

    Donny0627 Professional

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    #7

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