Norton Anti-Virus

Discussion in 'Odds & Ends' started by CanadianChic, Nov 26, 2007.

  1. CanadianChic

    CanadianChic Hall of Fame

    Joined:
    Sep 27, 2006
    Messages:
    2,313
    I need help from anyone who understands the Norton Anti-Virus. My mom bought the package and downloaded it, following the instructions in the manual to the letter. She turned off her computer as instructed and when she turned it back on there was only a screen. No tool bar, no shortcuts or icons, no start menu. We have no clue what to do and the IT guy can't come help until later in the week. Has anyone else experienced this and if so, any suggestions on how to fix it? Thanks so much in advance.

    ~CC
     
    #1
  2. dacrymn

    dacrymn Professional

    Joined:
    Sep 3, 2006
    Messages:
    887
    aha....norton anti-virus eh.....

    I hate that stuff. Personally I just wouldn't use it (plus it kinda slows down your computer, but all constant virus scanners do that), but I'm sure that's not what you want to hear right now. If there isn't anything showing up but your computer is in general working, it's probably some minor drivers that went missing. In that case you'll have to restore them, and then i would wait for that IT guy. Probably "explorer.exe" went missing.
     
    #2
  3. CanadianChic

    CanadianChic Hall of Fame

    Joined:
    Sep 27, 2006
    Messages:
    2,313
    Thanks dacrymn, I'll pass that along. Unfortunately all she has is a mouse but no start menu to be able to restore. Argh!
     
    #3
  4. gjoc

    gjoc Semi-Pro

    Joined:
    May 3, 2007
    Messages:
    502
    Location:
    Arlington, VA
    What version of which product were you trying to install, and what type of computer and operating system is it?

    You should call Norton--my understanding is that phone technical support is free for installation issues.

    I'm not sure if the number below is for your particular product and issue, but it’s one number for Norton technical support, and if it’s the wrong one, I’m sure they’d be able to tell you the right one.

     
    #4
  5. CanadianChic

    CanadianChic Hall of Fame

    Joined:
    Sep 27, 2006
    Messages:
    2,313
    Oh gjoc thanks for the number. I'm not exactly sure which product she bought, but I just called and gave it to her - I'm sure someone there will either help her or forward her on to someone who can.

    I appreciate the responses very much.
     
    #5
  6. Leelord337

    Leelord337 Hall of Fame

    Joined:
    Sep 1, 2006
    Messages:
    3,956
    Location:
    univ houston courts
    Norton will always use extra Ram when running, this is what slows your computer down, I would suggest you increase your ram, a stick of ram costs about $20 for sd ram. Also I would suggest you download Adaware SE and Spybot Search and destroy from www.download.com they're both great programs to get rid of spyware that Norton doesn't detect sometimes.

    also about the norton program, you could reinsert the norton CD and say reinstall or repair the existing version.

    What type of specs are on your computer?
     
    #6
  7. Fedace

    Fedace Banned

    Joined:
    Dec 10, 2006
    Messages:
    23,287
    Location:
    San Diego, CA
    You can just call the help line, and they will walk you thru it. It is free of charge since you bought it and didn't pirate it. there are some very kind indian techs that will spend hours with you if need be/:)
     
    #7
  8. TokyopunK

    TokyopunK Professional

    Joined:
    Jan 20, 2006
    Messages:
    1,098
    Location:
    Chicago Suburb
    If you can press CTRL/ALT/DEL to bring up the menu and then go to Task Manager and then File -- New Task (run) and run C:/system then the icons should reappear. If you can that is.
     
    #8
  9. mucat

    mucat Hall of Fame

    Joined:
    Aug 9, 2004
    Messages:
    2,073
    Location:
    king size donut bed
    Ha yes. Norton anti-virus use tons of hard drive space, slow down the computer, it is worse than the virus it's suppose to clean.
     
    #9
  10. abenguyen

    abenguyen Hall of Fame

    Joined:
    Mar 28, 2006
    Messages:
    2,181
    Location:
    Texas
    ctrl + alt + delete? try it yet? you can go with the mouse from there.

    otherwise just wait for the 'IT' guy to fix it
     
    #10
  11. Freedom

    Freedom Professional

    Joined:
    Jan 1, 2006
    Messages:
    1,205
    No fear CC, I actually like my Norton Antivirus. ;)

    I also do reccomend getting more RAM. Installing new RAM sticks is very simple-I'm sure you can find a tutorial online or help in a store. If not, feel free to ask here. :)
     
    #11
  12. The_1337

    The_1337 New User

    Joined:
    May 5, 2007
    Messages:
    84
    go to task manager and see if explorer.exe is there. if it isn't, try running it.

    btw, why did your mom get norton? ive seen kaspersky sold at many stores.
     
    #12
  13. CanadianChic

    CanadianChic Hall of Fame

    Joined:
    Sep 27, 2006
    Messages:
    2,313
    Thanks everyone for your help. I'll go over tomorrow and try your suggestions out - certainly I can't hurt the beast at this point.
     
    #13
  14. tzinc

    tzinc Semi-Pro

    Joined:
    Oct 12, 2007
    Messages:
    631
    Location:
    On Red Clay
    There is a free anti-virus program called AVG that I like better then Norton. And I think it works better too.
     
    #14
  15. chess9

    chess9 Hall of Fame

    Joined:
    Dec 11, 2005
    Messages:
    4,284
    Location:
    1.d4
    Amen! I use AVG Free. Works like a charm.

    -Robert
     
    #15
  16. movdqa

    movdqa Legend

    Joined:
    Sep 19, 2006
    Messages:
    9,735
    You might try booting to Safe Mode (directions at http://www.pchell.com/support/safemode.shtml ) and then removing Norton AV. Last time I did it, there were several pieces and they had to be removed in a particular order. That was an ancient corporate edition. I dumped Norton long ago. I went to AVG and then to Avast (AVG didn't have a 64-bit version).
     
    #16
  17. Hot Sauce

    Hot Sauce Hall of Fame

    Joined:
    Aug 23, 2006
    Messages:
    1,882
    Location:
    Vancouver, BC
    I wouldn't recommend Norton. I've gone through my fair share of anti-virus programs and have concluded it isn't worth it. Like above posters said, AVG is a great free anti-virus program, and also Trend Micro, or Panda. Also, free programs like Spyware S&D, and AdAware are good too.
     
    #17
  18. xtremerunnerars

    xtremerunnerars Hall of Fame

    Joined:
    Sep 29, 2005
    Messages:
    1,639
    Location:
    Right behind you, but i'll be gone before you fini

    Major props on the spybot+adaware. If you installed norton...do yourself a favor and smash your computer until you can't tell that it used to be a computer. I hate that entire software suite!

    That being said...it's good for very very basic users I guess :)confused:) but the prompts are often overwhelming. Just deal with the program and use it for the okay firewall.

    As for your problem, I don't really know exactly without seeing it. Chances are very good that someone on some message board has already had your problem and you'll probably find a link via googling.
     
    #18
  19. veryfatchocobo

    veryfatchocobo New User

    Joined:
    Jul 19, 2007
    Messages:
    68
    #19

Share This Page