Orders placed today est delivery 31st?

Discussion in 'TW Questions/Comments' started by Lilguy1456, Oct 22, 2012.

  1. Lilguy1456

    Lilguy1456 Semi-Pro

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    Any reason why today's order is estimated to be delivered on the 31st (2 day shipping)?
     
    #1
  2. TW Staff

    TW Staff Administrator

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    Lilguy1456,

    Without your order number, I am not sure what the exact problem is. My guess would be that one of your items is out of stock. Please contact our customer service department at either 1(800) 883-6647 or info@tennis-warehouse.com for further clarification on that problem. They will be happy to help you out. Especially since two day shipping should get your order to you on Thursday.

    Thanks,

    Brittany, TW
     
    #2
  3. Lilguy1456

    Lilguy1456 Semi-Pro

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    OK. I haven't received an order # yet, but the order was for a Pure Storm Ltd. GT in 4 3/8, which was in stock at 4+.
     
    #3
  4. Lilguy1456

    Lilguy1456 Semi-Pro

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    Order #6134474
     
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  5. TW Staff

    TW Staff Administrator

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    Lilguy1456,

    Everything looks fine for your order. Looks like there must have just been a computer error telling you the wrong date. Your order is scheduled to ship tomorrow and be delivered Thursday the 25th.

    If you have any further questions or concerns, please feel free to contact our customer service department directly at 1 (800) 883-6647 or info@tennis-warehouse.com and we can provide you with faster information regarding orders.

    Hope this is helpful.

    Aaron
    TW Customer Service
     
    #5

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