Over Demo Limit

Discussion in 'TW Questions/Comments' started by Strawberry, Sep 25, 2007.

  1. Strawberry

    Strawberry Rookie

    Joined:
    Sep 16, 2007
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    Hey TW, I tried to demo 5 racquets, however it sent me the message I can only demo 4 at a time. I understand this, but it didn't tell me how to change my order. If you can respond ASAP, that'd be great. Thanks guys and keep up the good work.
     
    #1
  2. fed_the_savior

    fed_the_savior Banned

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    uh... put the demos in ur cart again?
     
    #2
  3. Strawberry

    Strawberry Rookie

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    It said the demo's I had already ordered were on hold, but I'll see what happens, I put them in my cart again.
     
    #3
  4. TW Staff

    TW Staff Administrator

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    Contact customer service with your order number/name. They'll be able to adjust it for you.

    Spencer, TW.
     
    #4
  5. Strawberry

    Strawberry Rookie

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    Ok, I got it all figured out except for one thing. When I clicked Demo This Racquet, it said all racquets were in stock and ready to be shipped, however, when I look at my tracking number, it says, "Waiting for backordered items to arrive" Why would it say this if all the racquets were already in stock? When can I be expecting the demo's to come? Any help will be appreciated. Thanks.
     
    #5
  6. gwrtheyrn

    gwrtheyrn New User

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    Just going to throw this out, but my demo order still says product hold, but I'm about ready to ship it back tomorrow....
     
    #6
  7. Strawberry

    Strawberry Rookie

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    Thanks but I don't really understand what you mean. I'm just looking to see when I can expect my demo's.
     
    #7
  8. TW Staff

    TW Staff Administrator

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    Location:
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    Please email us with your order number and we'll best be able to establish the status of your demo or call us at 1.800.883.6647.

    info@tennis-warehouse.com

    Chris, TW.
     
    #8

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